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-- Tom D.

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Recent Reviews from Audi Peoria

Service department is terrible! Sept 2018, I took my vehicle in for an airbag recall. Harry B. incorrectly spelled my name in the system even after I provided my driver's license. Unprofessional and careless on his part; I still have the paperwork on hand. Jan 18, 2019, Harry was my service rep again my vehicle was not ready until Feb 4th after $2,500 in "repairs". Nov 16, 2019, Michael F. assisted with my oil change and vehicle inspection was performed. Apr 23, 2019, Michael provided scope of issues, and called back with additional fees totalling close to another $1,000 on top of the original quoted over $1,000. I declined the additional service and my spouse called back to explain the issues and Mike stated that Audi would, "take care of the additional repairs". The vehicle was picked up, and days later, the car ran differently and the engine light came on (that was supposed to be "taken care of"). June 19, 2020, I met David S. who was unable to locate my vehicle in the system with the search of my VIN, name, and phone number. David informed me that my vehicle was listed under another person's name and insisted that they were the previous owner of the vehicle (I don't know how he came to that conclusion, I've owned my car since 2014). I disputed that information and waited as he continued to locate my vehicle in their system. I even pointed out Mike who was sitting next to David and informed David that Mike helped me in the past and could possibly assist because at that point, I was frustrated with the "loss" of my information. David did not ask for assistance, but instead told me that since I wanted a loaner and there weren't any available, I could NOT get my vehicle serviced and told me to make an appointment for another day. I corrected David and told him that I did NOT request a loaner, but wanted my vehicle serviced. David insisted that I return the next day, so we made an appointment. I informed David that I had paperwork from every visit at home and we agreed that I would email the information for review. Instead, I called David when I got home and provided dates and dollar amount spent ($1,500 - $2,500) within the last several months, but for some reason, I wasn't in the system. I informed David that I didn't not feel comfortable bringing my car there again. I then received a text from Brianna in the Sales Dept who requested my car be evaluated by the "Acquisition Team"...basically asking to buy my vehicle. That text heightened my frustration and anger with Audi of Peoria because minutes prior, I told David that I was not going to bring my car back. Furthermore, I had never received that type of text from the previous times that my vehicle was there. I replied to the text to remove me from their database (if they can find me) as I would never bring my vehicle there again due to issues with the Service Dept. David called me moments later and asked what the issue was and I reiterated the history of interaction with that dept. I felt insulted by David when he told me that I didn't drive a, "Ford and my repairs would be expensive due to the type of vehicle I own". I am fully aware of costs associated with luxury vehicles, I do not wish for the costs to be inflated because I am a woman who might appear not to be knowledgeable. I felt degraded as a woman, discriminated against as though I could not afford a vehicle of that caliber (did I buy my car "new or used"), and since I was turned away (EPC and TPMS lights present on the dash) felt as though my business was not desired. I have not cared for any interaction with any representative in the Service Dept., but I took my vehicle where I knew would receive genuine Audi parts. I tried to overlook how I felt I was being treated. Audi Peoria has given me "bad vibes" from day one and I will never return as obviously my business is not desired. I don't understand why I was told on TWO occasions that my information could not be located after all of the money I have spent!

Dione Gardner Jun 20, 2020

1) I bought a CPO Audi Q8 on 3-30-19. Good price. I drove 700 miles each way to do the deal. It’s a great vehicle. 2) Friendly and constant communication before I got there to finalize the deal. However, The manager Jeffrey Kohn couldn’t get simple numbers correct on several deal sheets. 3) When I arrived the vehicle was out front, clean and nothing missing. Nice. 4) Before I set foot in the dealership I provided them with scans of my ID, insurance & current registration. I also told them I would not need a loan or credit check nor would I authorize one. 4) The day i picked it up I brought my trade-in, a check from my credit union and an Amex to pay for the vehicle in full. They knew all of this in advance. 5) The salesman Scott Wilkert handed me what looked like a redacted credit application and told me to fill a few spots in “due to identity check, 9/11, terrorism, etc.” From my dealings in finance I knew that was a lie & told him that. I told him & wrote on the paper I would not authorize a hard credit pull inquiry for an auto loan. He said he understood. 6) The rest of the deal went fine. Scott Wilkert did a good job showing me the Q8’s features. I met with Helen Nicely for paperwork and I left with my vehicle. 7) 2 hours later all the tires had a warning light (TPMS) that I fixed manually since each tire was 3-7lbs low on air. 8) The next 2 days I texted the salesman Scott Wilkert several times to get basic things setup that should have been completed at the dealership but nothing happened. A couple days later I contacted Audi directly to setup (Key User, My Audi, SiriusXM trial). 9) The next day I got an alert of a hard inquiry on my Experian credit report for the purposes of an auto loan. I contacted Experian and they said the dealership needs to fix it. I reached out to the dealership and got the run around from the dealership (Helen Nicely, Jeffrey Kohn) Once I replied with the actual laws (below) they stopped communicating. I have a report into AutoNation corporate. 10) Attention Vehicle Shoppers: The Patriot Act-Terrorism Hard Inquiry Credit Check line dealerships say is a scam. The USA PATRIOT Act of 2001 law does not require that a dealership perform a credit check on a customer that brings their own financing from their credit union, bank, etc. This has nothing to do with the PATRIOT Act of 2001 and should never be invoked by a dealership because it’s false. Dealerships DO have to check all buyers against the U.S. Department of Treasury Office of Foreign Assets Control's list (OFAC) of designated nationals and blocked people. This is also NOT a hard inquiry credit check and doesn’t require an SSN. OFAC also pre-dates The PATRIOT Act. It’s a way to size you up, shop your information and sell you more stuff for them to make more $. This dealership & AutoNation needs to stop this blatant misuse out of an unrelated law. A simple google search is all you need. 11) Note to the dealer & AutoNation: If you were really concerned about terrorism & fraud then run a soft credit inquiry on a person. Also, if a person leaves you a large check, an expensive trade in and $ on an Amex, their identity documents, etc then you’re safe. Get real & stop misusing a law to lie to people to fit your sales tactics. Thank you.

D Holmquist Apr 24, 2019

1) I bought a CPO Audi Q8 in March 2019. Good price. I drove 700 miles each way to do the deal. It’s a great vehicle. 2) Friendly and constant communication before I got there to finalize the deal. However, The manager Jeffrey Kohn couldn’t get simple numbers correct on several deal sheets. 3) When I arrived the vehicle was out front, clean and nothing missing. Nice. 4) Before I set foot in the dealership I provided them with scans of my ID, insurance & current registration. I also told them I would not need a loan or credit check nor would I authorize one. 5) The day i picked it up I brought my identity documents, trade-in, a check from my credit union and $ to pay for the vehicle in full. They knew all of this in advance. 6) The salesman Scott Wilkert handed me what looked like a redacted credit application and told me to fill a few spots in “due to identity check, 9/11, terrorism, etc.” From my dealings in finance I knew that was a lie & told him that. I told him & wrote on the paper I would not authorize a hard credit pull inquiry for an auto loan. He said he understood. 7) The rest of the deal went fine. Scott Wilkert did a good job showing me the Q8’s features. I met with Helen Nicely for paperwork and I left with my vehicle. 8) 2 hours later all the tires had a warning light (TPMS) that I fixed manually since each tire was 3-7lbs low on air. 9) The next 2 days I texted the salesman Scott Wilkert several times to get basic things setup that should have been completed at the dealership but nothing happened. A couple days later I contacted Audi directly to setup (Key User, My Audi, SiriusXM trial). 10) The next day I got an alert of a hard inquiry on my Experian credit report for the purposes of an auto loan. I contacted Experian and they said the dealership needs to fix it. I reached out to the dealership and got the run around from the dealership (Helen Nicely, Jeffrey Kohn) Once I replied with the actual laws (below) they stopped communicating. I have a report into AutoNation corporate. 11) Attention Vehicle Shoppers: The Patriot Act-Terrorism Hard Inquiry Credit Check line dealerships use is a scam. The USA PATRIOT Act of 2001 law does not require that a dealership perform a credit check on a customer that brings their own financing from their credit union, bank, etc. This has nothing to do with the PATRIOT Act of 2001 and should never be invoked by a dealership because it’s false. Dealerships DO have to check all buyers against the U.S. Department of Treasury Office of Foreign Assets Control's list (OFAC) of designated nationals and blocked people. This is also NOT a hard inquiry credit check and doesn’t require an SSN. OFAC also pre-dates The PATRIOT Act. It’s a way to size you up, shop your information and sell you more stuff for them to make more $. This dealership & AutoNation needs to stop this blatant misuse out of an unrelated law. A simple google search is all you need. 12) Note to the dealer & AutoNation: If you are really concerned about terrorism & fraud then run a soft credit inquiry on a person or use the OFAC database as intended. Also, if a person leaves you a large check, an expensive trade in and $, their identity documents, etc then you’re safe. Get real & stop misusing a law to lie to people to fit your sales tactics. Thank you.

Darren Holmquist Apr 24, 2019

They get zero stars from me. This is by far the WORST place I have done business with when it comes to buying a car.. And I have bought A LOT of cars over the years. We bought a used vehicle ONLY if we could buy a good warranty with it to protect ourselves in case it needed repairs. The warranty that Audi speaks highly about and sells to their customers (red shield) is expensive and garbage! It cost me $2,989 on top of the price of the vehicle. The vehicle ended up needing a couple repairs after the first 1-2 months of having it. The warranty company refused to cover those repairs, even though it clearly showed on their brochure it was under the list of things covered. We showed up at the dealership and explained what was going on. Helen Nicely (goes by Renee), in financing said we were still within our 90 day warranty through the dealership. So after lots and lots of arguing with the manager (Jeff) there, they agreed to fix the problems the car had. After this, we filed a complaint against the warranty company and demanded all of our money back. Which was $2,989 and $186.15 for a diagnostic fee. They agreed to refund all of this which I have proof of and in a timely manner. We cancelled everything on the 19th of January. When we called the warranty company to follow up, they stated that they processed it on the 24th & they sent the checks to Audi (which I do not understand). Audi was then supposed to send it to my bank so it could be deposited into my account. All of this was supposed to be done within 4-6 weeks. It is now 2 days away from 10 weeks! We have called Audi numerous times. Renee and the manager dodge our calls whenever they can. Renee, finally called last night and stated she had no idea where the checks were. When we said it is supposed to be two checks, she was silent. All we want is our money back!! We have already sold the vehicle, but could only do so by paying over $4,000 out of our own pocket because this redund never showed up. I want to know where the checks are and I want them sent to me immediately! I am trying to be patient but I will call 3 on your side and whoever else I need to call so that this is taken care of. SO, BUYERS BEWARE when buying anything from this dealership. They dont look after thier customers. Once you sign on the line, they could care less about you or whatever you purchased after that. I recommend shopping somewhere else and NOT purchasing their BS extended warranty.

Liz Fuss Apr 1, 2019

To start off, I'm not one to write reviews at all, but the experience I had was so unbelievable I feel obligated. I had found this Merlin Purple Audi S3 online and put in an inquiry. Naturally, I got a call within an hour and spoke with a salesperson (Amber) who was very helpful and got the ball rolling right away by having me give my credit app over the phone, assuring me since I'm already financed through Audi it should be an easy upgrade (I had a 2015 S3 for trade) A while later I get a call from Amber saying I'm approved and she gives me a list of documents to email over. Once everything is sent and verified she asks when I can come down to Pheonix to pick up the S3. We plan a date that works for me and I put my deposit down for the car... About a week later I drove the 870 miles to Arizona, (I live in Denver) gotten some sleep at a hotel, and now it's 9AM, time to go pick up my car... As soon as I get there I'm greeted by a salesman who informs me that my original salesperson, Amber, had the day off but he was going to take care of me. The first thing they did was get my car so they could appraise it and switch my aftermarket wheels onto the new one. Everything is going somewhat smoothly and eventually I fill out alllll the paperwork and I'm handed the keys. As I finishing up switching over all of my stuff into the new S3, the salesman comes out and tells me to hold on, and that something is wrong with the financing. I ask him what he meant by that, and that I thought we already had that taken care of... he tells me the manager will come let me know what's going on. So after an agonizing 30 more minutes the manager comes out and let's me know that apparently when I gave my credit app over the phone, Amber had put down that I made about $500 more then i actually do, so the bank wouldn't complete the loan because my income wasn't matching. At this point I'm extremely confused, because even if that happened, I had sent my paystubs going back 3 months to Amber to verify, and she said they were fine and would be sufficient. When I tell the manager this, his face turns white and he says "I'm so sorry, I don't want to point fingers, but Amber completely f*** this up. This is the first time we're seeing these paystubs" ...at this point its about 2pm, I was supposed to have been headed back to Denver already, and now he's telling me I need to resend paystubs and asking if I had a cosigner?? After another 30 minutes or so he tells me they denied me unless I put down more money or I can somehow make my income match? I declined that, so they switched my wheels back, apologized, and sent me on my way... I took 2 days off work, drove over 2000 miles on my car, further devaluing it, wasted money on a hotel, food, gas all because of somebody else's mistake? The salesman I worked with told me that the General Manager should be contacting me, but I haven't heard from anybody since I've left. They made a huge mistake that cost me over $1k and I can't even get an apology? Pic is the new car with my wheels on it.

Chris 'Kontender' Jackson Sep 29, 2018

To start off, I'm not one to write reviews at all, but the experience I had was so unbelievable I feel obligated. I had found this Merlin Purple Audi S3 online and put in an inquiry. Naturally, I got a call within an hour and spoke with a salesperson (Amber) who was very helpful and got the ball rolling right away by having me give my credit app over the phone, assuring me since I'm already financed through Audi it should be an easy upgrade (I had a 2015 S3 for trade) A while later I get a call from Amber saying I'm approved and she gives me a list of documents to email over. Once everything is sent and verified she asks when I can come down to Pheonix to pick up the S3. We plan a date that works for me and I put my deposit down for the car... About a week later I drove the 870 miles to Arizona, (I live in Denver) gotten some sleep at a hotel, and now it's 9AM, time to go pick up my car... As soon as I get there I'm greeted by a salesman who informs me that my original salesperson, Amber, had the day off but he was going to take care of me. The first thing they did was get my car so they could appraise it and switch my aftermarket wheels onto the new one. Everything is going somewhat smoothly and eventually I fill out alllll the paperwork and I'm handed the keys. As I finishing up switching over all of my stuff into the new S3, the salesman comes out and tells me to hold on, and that something is wrong with the financing. I ask him what he meant by that, and that I thought we already had that taken care of... He tells me the manager will come let me know what's going on. So after an agonizing 30 more minutes the manager comes out and let's me know that apparently when I gave my credit app over the phone, Amber had put down that I made about $500 more then i actually do, so the bank wouldn't complete the loan because my income wasn't matching. At this point I'm extremely confused, because even if that happened, I had sent my paystubs going back 3 months to Amber to verify, and she said they were fine and would be sufficient. When I tell the manager this, his face turns white and he says "I'm so sorry, I don't want to point fingers, but Amber completely f*** this up. This is the first time we're seeing these paystubs" ...At this point its about 2pm, I was supposed to have been headed back to Denver already, and now he's telling me I need to resend paystubs and asking if I had a cosigner?? After another 30 minutes or so he tells me they denied me unless I put down more money or I can somehow make my income match? I declined that, so they switched my wheels back, apologized, and sent me on my way... I took 2 days off work, drove over 2000 miles on my car, further devaluing it, wasted money on a hotel, food, gas all because of somebody else's mistake? The salesman I worked with told me that the General Manager should be contacting me, but I haven't heard from anybody since I've left. They made a huge mistake that cost me over $1000 and I can't even get an apology? Pathetic.

Chris Sep 29, 2018

On January 18th, my daughter's 2013 Audi with 54,000 miles had MAJOR engine failure. She had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since she owned it in 2015, and the owner before her as well. The warranty expired at 50,000 miles, less than 4,000 miles ago. She had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. When the car is towed in for them to inspect their response was, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. she has asked them with repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting her cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 4,000 miles ago. We are at a loss for words at the Customer Service we have experienced at Audi of Peoria and Audi of America. My daughter owes less than what this repair would cost on this car so it's not financially feasible for her to put $10,000 on a car that is owed less than $12,000 on. We are ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. My daughter has now been without a vehicle for 14 days as she awaited a resolution from Audi hoping they would own up to the fact that only 500 miles ago they gave the car a thorough inspection and clean bill of health. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. Consumer affairs shows that Audi vehicles have plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of American and Audi of Peoria can come through with a satisfactory response, we will be sure to share the injustice they have shown to make a wrong right.

Sirena Rios Jan 31, 2018

Ruby Perez Arias Jan 31, 2018

On January 18th, my 2013 Audi with 54,000 miles had MAJOR engine failure. I had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since I owned it in 2015, and the owner before me as well. My warranty expired at 50,000 miles, less than 10 months ago. I had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. What news do they give me aside from, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. I've asked them to assist me in repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting my cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 10 months ago. I am at a loss for words at the Customer Service I have experienced at Audi of Peoria and Audi of America. I owe less than what this repair would cost on this car so it's not financially feasible for me to put $10,000 on a car I owe less than $12,000 on. I am ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. I've been now 14 days without a vehicle hoping that Audi would own up to this mess. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. I looked up consumeraffairs and Audi has plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of America and Audi of Peoria can come through with a satisfactory response, I will be sure to share the hassles and headaches their vehicle has given me to prevent others from dealing with such a terrible company. If you have any advice or are willing to share this post to pass the word, please do. I've never been so anxious or stressed in my life on something I shouldn't be dealing with on what should have been a quality car. #shameonaudi #audiofamerica #audi #lexus #bmw #teamdesi

Desiree Arias Jan 31, 2018

We bought our 2014 Diesel Q5 in Colorado and loved the service we received with Audi there. The same cannot be said for our experience with Audi Peoria. We took our car in to be serviced , when we picked it up I checked the oil level as I have done after every service (and in between) only this time it was still at the same low level as when we took the car in. My husband immediately called the service department and was told , yes the service was done and that is normal, he told them it has NEVER been low after just having service done. We continued to moniter the oil level as we were going on a road trip , I was still bothered and another call was made to the service department , we were told if it's bothering us that much bring it in and they will check, we did. The guy comes and takes the car back to the shop and when he returns I can here him saying it was low , to which the service manager prompted him with that's normal right... mind you this was not said in a normal tone voice. The service manager calls us over and tells us everything is normal, still didn't feel comfortable but off we go. We bought oil to take with us on our trip just in case. Imagine our surprise when driving on the highway in Oregon and our adblue light comes on. A call to Audi Peoria to let them know what's going on, and a mad dash to find an Audi dealer near where we are. We did find one and imagine our shock when they told us we were almost empty and we were low on oil. How can that be if Audi Peoria just serviced the car and topped off the adblue . We informed Audi Peoria of this and they said they would service our car when we got back NO CHARGE, well why would you charge me for something we paid for but doesn't appear was done, in addition we had to pay for the service in Oregon. Since this time we have left numerous messages and emails for the GM to call us, to no avail. We have gone to Audi Corporate and they got the same response -- nothing. We will not be going back to have our car serviced here as we cannot trust that they do the work, nor would I recommend their service department to anyone else.

Liz Gudorf Nov 1, 2017

I just bought a 2015 Q7, this is my 3rd Audi in 7 years. A5 and A7. I got my A5 at Chandler, my A7 at Scottsdale, and my Q7 at Peoria. Peoria Audi is by far my favorite and gives the best deals and the best trade in value with no BS schemes or haggling. They honored the Edmunds price, no games, and gave me KBB price on my Ford trade in. Scottsdale Audi jacked me for "auction price" trade in, wanted nothing to do with a fair trade in of KBB price, I got screwed. Because of their "auction price" scheme I didn't even bother calling them this time to buy my Q7. Also both Scottsdale & Chandler wanted full MSRP, hard to work with those people. They think Audi is so special if you want it, you pay full MSRP. I had to buy slightly used to get a great deal. Not so with Peoria. They were up front with everything and I got my Q7 at dealer cost. I paid about $5400 below msrp! Also they were very knowledgable on Audi car details and had the right answers to everything. I found the the other dealers wee to busy and only had some of the answers and would "have someone call me back". Also the TEST DRIVE AT PEORIA IS AMAZING!. Drive it as long as you like to where ever. Hit the gas and check out the engine. The other dealers were a few miles and back to the lot. Like they were to busy to let you really test it out. Everything was perfect at Peoria. I'm an Audi guy and I'm going to Peoria Audi for now on, yet I live an hour away in Chandler. Can't beat Audi service at ANY Audi dealership though, they all rock on service, but for sales go to Peoria. I worked with Sinine and Trey and they were both super cool sales people with no hard pressure and kept their word and really cared and knew the details good. I laughed when a sales person at Chandler told me "you should check out out the sporty Quattro package. Their is no quattro package, it's Audi's signature AWD. Details are important in such an expensive purchase with so many options. I love my A7 and my Q7 (for my wife). I can't say enough good things about the folks at Peoria Audi, they have earned my Audi business forever.

VortexTed Aug 20, 2015

I've been meaning to get around to writing this review for a while now but have been busy enjoying my 2015 S5! The car is fantastic and my buying experience with Audi Peoria and Nancy was great. This is our second Audi and we had a wonderful experience purchasing our Q5 a few years ago - Nancy and the team at Peoria topped even our high expectations. I ALWAYS negotiate heavily for any car I buy but even I felt their asking price for my car was more than fair so I didn't even bother negotiating - folks need to pay their people and keep the lights on. Pricing out of the way, the other issue was that I'm in LA. A few phone calls to discuss details of the car and confirm pricing and my wife and I booked our tickets and were on our way. Nancy went out of her way to pick us up at our hotel to avoid paying for an expensive cab ride to the dealership. The dealership was clean and well organized and our car was inside, fully detailed, and waiting for us to inspect it. The prep team did a great job having the car ready, apart from a few finger smudges (which Nancy quickly took care of) the car was immaculate. You can tell from speaking with Nancy that she's a true auto enthusiast - she loves the product and really believes Audi makes some of the best cars on the road. It's good to speak with someone so confident and honest in what they're selling. As far as salespeople go, Nancy is top notch. She is extremely detail oriented - maybe a bit OCD like myself, something I appreciated. I can see how her knowledge of the product might be a little intimidating - she knows her stuff, but for anyone serious about wanting to know everything about the car they're about to buy - Nancy's probably got the info. Knowing that we were coming in from out of town, things were well laid out for us - we reviewed the paperwork, signed, and were on our way. Chris made sure we were good with all the numbers and relayed everything via email so we could have a hard copy of the numbers before we arrived. They were kind enough to gas the car up with a full tank so we could get a head start on beating traffic back to LA. It's unfortunate we're so far from Peoria as I would be happy to bring my cars to them for any maintenance or service work. My wife doesn't think so, but I see an R8 in our future - definitely will be contacting the team at Peoria when I'm ready.

Cam Thai Feb 25, 2015

Cam Feb 25, 2015

When I originally spoke with Peoria Audi, I was impressed with the candor expressed by JJ, one of the salespeople, but had decided to buy from another dealer. Joe Leavitt reached out to me to let me know he would work with me on a price and it was considerably less than the other dealership. I went in one morning and walked out with a new car. Lane, the salesperson who helped me that day, was incredibly helpful and very low pressure. He showed me all the reasons why Audi was a great car to have. He was incredibly patient with me and even came out to my house to help me understand the MMI system (no easy feat!). Other than that, the buying experience was not so fabulous - a bit of deception regarding availability of cars, the other car dealership, and a couple of other things. I completed an Audi survey sharing my experience and, afterwards got a very cool response from the sales department. When I reached out with questions about my car and the MMI system, I did not receive a reply. It took several requests to get someone to respond. When I did speak to him on the phone, the responses were clipped and a bit condescending. What totally turned me around was when my new tags didn't make it to my house. I reached out to Joe, the only person I felt would respond to me, he not only figured out what was going on, but had someone go to the MVD, pick up my tags and bring them to me. WOW! Without Joe and my initial experience with Lane, I wouldn't have rated the overall as four stars. So, if you want a great deal and an awesome salesperson, go see Lane. Regarding the facilities, the reason I rate them an average is primarily because, if you are waiting at the dealership for anything, your choices for nourishment are water, coffee and unhealthy packaged snacks (cookies, goldfish, etc.) If you can get a loaner, there are lots of food options around though. It's a clean, nice facility though - just very basic in its offerings.

New Buyer Jan 24, 2014

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