Recent Reviews from Audi Peoria

On January 18th, my daughter's 2013 Audi with 54,000 miles had MAJOR engine failure. She had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since she owned it in 2015, and the owner before her as well. The warranty expired at 50,000 miles, less than 4,000 miles ago. She had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. When the car is towed in for them to inspect their response was, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. she has asked them with repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting her cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 4,000 miles ago. We are at a loss for words at the Customer Service we have experienced at Audi of Peoria and Audi of America. My daughter owes less than what this repair would cost on this car so it's not financially feasible for her to put $10,000 on a car that is owed less than $12,000 on. We are ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. My daughter has now been without a vehicle for 14 days as she awaited a resolution from Audi hoping they would own up to the fact that only 500 miles ago they gave the car a thorough inspection and clean bill of health. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. Consumer affairs shows that Audi vehicles have plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of American and Audi of Peoria can come through with a satisfactory response, we will be sure to share the injustice they have shown to make a wrong right.

Sirena Rios Jan 31, 2018

Ruby Perez Arias Jan 31, 2018

On January 18th, my 2013 Audi with 54,000 miles had MAJOR engine failure. I had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since I owned it in 2015, and the owner before me as well. My warranty expired at 50,000 miles, less than 10 months ago. I had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. What news do they give me aside from, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. I've asked them to assist me in repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting my cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 10 months ago. I am at a loss for words at the Customer Service I have experienced at Audi of Peoria and Audi of America. I owe less than what this repair would cost on this car so it's not financially feasible for me to put $10,000 on a car I owe less than $12,000 on. I am ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. I've been now 14 days without a vehicle hoping that Audi would own up to this mess. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. I looked up consumeraffairs and Audi has plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of America and Audi of Peoria can come through with a satisfactory response, I will be sure to share the hassles and headaches their vehicle has given me to prevent others from dealing with such a terrible company. If you have any advice or are willing to share this post to pass the word, please do. I've never been so anxious or stressed in my life on something I shouldn't be dealing with on what should have been a quality car. #shameonaudi #audiofamerica #audi #lexus #bmw #teamdesi

Desiree Arias Jan 31, 2018

We bought our 2014 Diesel Q5 in Colorado and loved the service we received with Audi there. The same cannot be said for our experience with Audi Peoria. We took our car in to be serviced , when we picked it up I checked the oil level as I have done after every service (and in between) only this time it was still at the same low level as when we took the car in. My husband immediately called the service department and was told , yes the service was done and that is normal, he told them it has NEVER been low after just having service done. We continued to moniter the oil level as we were going on a road trip , I was still bothered and another call was made to the service department , we were told if it's bothering us that much bring it in and they will check, we did. The guy comes and takes the car back to the shop and when he returns I can here him saying it was low , to which the service manager prompted him with that's normal right... mind you this was not said in a normal tone voice. The service manager calls us over and tells us everything is normal, still didn't feel comfortable but off we go. We bought oil to take with us on our trip just in case. Imagine our surprise when driving on the highway in Oregon and our adblue light comes on. A call to Audi Peoria to let them know what's going on, and a mad dash to find an Audi dealer near where we are. We did find one and imagine our shock when they told us we were almost empty and we were low on oil. How can that be if Audi Peoria just serviced the car and topped off the adblue . We informed Audi Peoria of this and they said they would service our car when we got back NO CHARGE, well why would you charge me for something we paid for but doesn't appear was done, in addition we had to pay for the service in Oregon. Since this time we have left numerous messages and emails for the GM to call us, to no avail. We have gone to Audi Corporate and they got the same response -- nothing. We will not be going back to have our car serviced here as we cannot trust that they do the work, nor would I recommend their service department to anyone else.

Liz Gudorf Nov 1, 2017

BUYER BEWARE!!!!!!!!!! We just met with a lemon law attorney for our BRAND NEW Audi Q7 Prestige S-line that has been in the shop repeatedly since we bought it 10 months ago - this last time for nearly 2 months - for a major vibration issue that is not only NOT fixable, BUT Audi USA knows full well of & continues to sell these cars like this!!! They just finally changed the chassis design in the 2017 models because of this exact issue! We asked about vibration issue after taking it off of the show room floor for the initial TEST DRIVE & were lied to & told it was a simple fix that was likely caused by a "flat spot" in a tire or two & that a little rotation of tires & PSI adjustment was all it needed to drive like the $75k it was supposed to be! We signed purchase paperwork & were walked over to the service department by the sales manager to make an appt to do this "easy fix" and here we are 10 whole months later STILL DEALING WITH THIS. In the meantime, our Q7 (that we continue to make payments on) has been sitting in the dealer's lot for 2 MONTHS while we drive around a loaner car, only to be told - not only is this a very well known issue to Audi (Service Director of Audi Dealership's words), but there is nothing Audi can do to fix it because it's a design flaw & oh by the way - come pick your car back up because "we at Audi" don't "feel" it meets the lemon law YET. RIDICULOUS. This is a $75k brand new vehicle that is NOT drivable between 52-78MPH because of significant steering wheel vibration! To the point of numbing your hands, fingers & wrists. We were patient & trusted for 10 months that Audi could resolve it because they kept giving us different excuses - asked us to buy new tires at $2k - we did. Then told us it needed a "road force balance" -we paid for that too. NOTHING FIXES IT!After the 5th time of returning this car for the same issue the Service Director finally told us the truth - which is what started this 2 month joke of waiting for Audi Customer Care to make a "decision" on our case. During this time we consulted with an attorney who advised this IS absolutely a lemon law case but urged us to give Audi the chance to do the right thing without litigation first. So we did. And today they call to basically say - "We don't feel like it is a lemon law case yet." NOTHING else. No consideration for what we've been through for 10 - almost 11 months now - No consideration that our vehicle has been at the dealership since MAY 27TH - no sorry for the inconvenience, NOTHING. Just "come get your car, if you feel the vibration is worse once you drive it then we will possibly reconsider buying it back then, have a nice day." I spent a lot of money on a vehicle that was supposed to have "superior engineering" and it turns out, not only is that a false claim for OUR vehicle but Audi could careless about their customer's concerns or experiences given the fact that they knowingly sell these vehicles with these issues. This is how you stand by your vehicles? This is the first and the LAST Audi USA I will ever own! They don't stand behind their product whatsoever! I should have kept my Ford Explorer Sport - far better vehicle & nearly half the price!!!! PLEASE do yourself a favor and Google "Audi Vibration Issue in S-Line & TDIs" before you make the same mistake we did and believe the lies. There are pages and pages of information on this going back 10 YEARS! Signed, An incredibly disgusted Audi Q7 Prestige S-Line Owner #neverAudi

Heather Yescavage Jul 25, 2016

I just bought a 2015 Q7, this is my 3rd Audi in 7 years. A5 and A7. I got my A5 at Chandler, my A7 at Scottsdale, and my Q7 at Peoria. Peoria Audi is by far my favorite and gives the best deals and the best trade in value with no BS schemes or haggling. They honored the Edmunds price, no games, and gave me KBB price on my Ford trade in. Scottsdale Audi jacked me for "auction price" trade in, wanted nothing to do with a fair trade in of KBB price, I got screwed. Because of their "auction price" scheme I didn't even bother calling them this time to buy my Q7. Also both Scottsdale & Chandler wanted full MSRP, hard to work with those people. They think Audi is so special if you want it, you pay full MSRP. I had to buy slightly used to get a great deal. Not so with Peoria. They were up front with everything and I got my Q7 at dealer cost. I paid about $5400 below msrp! Also they were very knowledgable on Audi car details and had the right answers to everything. I found the the other dealers wee to busy and only had some of the answers and would "have someone call me back". Also the TEST DRIVE AT PEORIA IS AMAZING!. Drive it as long as you like to where ever. Hit the gas and check out the engine. The other dealers were a few miles and back to the lot. Like they were to busy to let you really test it out. Everything was perfect at Peoria. I'm an Audi guy and I'm going to Peoria Audi for now on, yet I live an hour away in Chandler. Can't beat Audi service at ANY Audi dealership though, they all rock on service, but for sales go to Peoria. I worked with Sinine and Trey and they were both super cool sales people with no hard pressure and kept their word and really cared and knew the details good. I laughed when a sales person at Chandler told me "you should check out out the sporty Quattro package. Their is no quattro package, it's Audi's signature AWD. Details are important in such an expensive purchase with so many options. I love my A7 and my Q7 (for my wife). I can't say enough good things about the folks at Peoria Audi, they have earned my Audi business forever.

VortexTed Aug 20, 2015

I've been meaning to get around to writing this review for a while now but have been busy enjoying my 2015 S5! The car is fantastic and my buying experience with Audi Peoria and Nancy was great. This is our second Audi and we had a wonderful experience purchasing our Q5 a few years ago - Nancy and the team at Peoria topped even our high expectations. I ALWAYS negotiate heavily for any car I buy but even I felt their asking price for my car was more than fair so I didn't even bother negotiating - folks need to pay their people and keep the lights on. Pricing out of the way, the other issue was that I'm in LA. A few phone calls to discuss details of the car and confirm pricing and my wife and I booked our tickets and were on our way. Nancy went out of her way to pick us up at our hotel to avoid paying for an expensive cab ride to the dealership. The dealership was clean and well organized and our car was inside, fully detailed, and waiting for us to inspect it. The prep team did a great job having the car ready, apart from a few finger smudges (which Nancy quickly took care of) the car was immaculate. You can tell from speaking with Nancy that she's a true auto enthusiast - she loves the product and really believes Audi makes some of the best cars on the road. It's good to speak with someone so confident and honest in what they're selling. As far as salespeople go, Nancy is top notch. She is extremely detail oriented - maybe a bit OCD like myself, something I appreciated. I can see how her knowledge of the product might be a little intimidating - she knows her stuff, but for anyone serious about wanting to know everything about the car they're about to buy - Nancy's probably got the info. Knowing that we were coming in from out of town, things were well laid out for us - we reviewed the paperwork, signed, and were on our way. Chris made sure we were good with all the numbers and relayed everything via email so we could have a hard copy of the numbers before we arrived. They were kind enough to gas the car up with a full tank so we could get a head start on beating traffic back to LA. It's unfortunate we're so far from Peoria as I would be happy to bring my cars to them for any maintenance or service work. My wife doesn't think so, but I see an R8 in our future - definitely will be contacting the team at Peoria when I'm ready.

Cam Thai Feb 25, 2015

Cam Feb 25, 2015

Never again. We had an our airbag light go on and took it to the dealer. We were told by the dealership and Audi that our car was not part of the recall. We also had a trunk latch not working. So we took the car in to Peoria Audi to get those two items repairs and came out with a bill for nearly $3,000! The trunk was fixed but the airbag wasn't and about $800 of that was for "extra items" we did not take the car in to get repaired in the first place. We called the dealership when the airbag light was still on, and they told us probably more parts were needed. We took the car back and refused to pay more. They fixed it without cost the second time and told us it was just a "loose wire" on the seat, but refused to refund the big money we paid for what appears to be unnecessary parts on the airbag to start with. They claimed the first set of parts for the airbag was necessary. I asked them how they would know that given the airbag light was still on. So beware of this airbag scam. As to the $800 add-ons, they told my husband the car had some other "safety" problems with it that really needed fixing that they found while test driving it. Why were they even driving our car to fix an airbag and a trunk latch? The mechanic told my 84 year old husband the car was making noises on a turn. I have excellent ears and never heard a single noise when turning this car. When we got the bill, another $800 was added. We called Audi to complain and they simply supported the dealership and said they have good mechanics that always do what is right for your car. Shame on you Audi! First you have a massive airbag recall and then you use it as a sales opportunity in your repair department. We are in the market for a new vehicle and it won't be an Audi. We have owned 2 Mercedes, 1 Audi and 3 Lexus. The best service we have gotten is from Lexus. We have never been ripped off at any Lexus dealership and had few things go wrong to start with. So we are going back to Lexus for our next car. We really feel ripped off by this dealership and will never recommend them to anyone.

Christina Knoles Dec 15, 2014

When I originally spoke with Peoria Audi, I was impressed with the candor expressed by JJ, one of the salespeople, but had decided to buy from another dealer. Joe Leavitt reached out to me to let me know he would work with me on a price and it was considerably less than the other dealership. I went in one morning and walked out with a new car. Lane, the salesperson who helped me that day, was incredibly helpful and very low pressure. He showed me all the reasons why Audi was a great car to have. He was incredibly patient with me and even came out to my house to help me understand the MMI system (no easy feat!). Other than that, the buying experience was not so fabulous - a bit of deception regarding availability of cars, the other car dealership, and a couple of other things. I completed an Audi survey sharing my experience and, afterwards got a very cool response from the sales department. When I reached out with questions about my car and the MMI system, I did not receive a reply. It took several requests to get someone to respond. When I did speak to him on the phone, the responses were clipped and a bit condescending. What totally turned me around was when my new tags didn't make it to my house. I reached out to Joe, the only person I felt would respond to me, he not only figured out what was going on, but had someone go to the MVD, pick up my tags and bring them to me. WOW! Without Joe and my initial experience with Lane, I wouldn't have rated the overall as four stars. So, if you want a great deal and an awesome salesperson, go see Lane. Regarding the facilities, the reason I rate them an average is primarily because, if you are waiting at the dealership for anything, your choices for nourishment are water, coffee and unhealthy packaged snacks (cookies, goldfish, etc.) If you can get a loaner, there are lots of food options around though. It's a clean, nice facility though - just very basic in its offerings.

New Buyer Jan 24, 2014

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