
It's nice not to haggle over prices. Their prices are good!
-- Misty H.
They got me in my dream vehicle. They listened to what I wanted and I felt heard.
-- Eloni T.
Service advisor Katie was very pleasant and professional. 10k miles and service and was in and out in under 1 hour.
-- Tom D.
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Recent Reviews from Audi Peoria
4
I was shown the service required on my vehicle via a video. I appreciated seeing the condition of my car. After initial communication problems with the service department, they did step up and complete my vehicle to my satisfaction.
Bob
May 16, 2022
5
I recently bought my car from Audi Peoria. Tyrique was awesome in Sales helping me. He spent tons of time and I am very appreciative. However, the Service Dept not so much. When I left the lot the day I took the car home the TPS light was on. I emailed Tyrique the next day and he gave me instructions. I called the Service Dept and he said watch YouTube. I did. My son, BF and myself couldn’t get it turned off. I called back and told them so scheduled an appointment for that and a detail. The car was filthy inside when I took it home. My son took it to the appointment for me. Told him I had to take it to Lexus for the TPS light. No detail, not even a vacuum. I believe Audi Peoria broke the TPS light when they switched tires at the last minute the day I bought the car. Now it will cost me to go to Lexus and the detail is going to cost $175. I don’t believe either of these costs should be on me. Sales is awesome but so disappointed in the Service Dept.
Brenda Bunting Conrad
May 16, 2022
5
Very knowledgeable. Excellent follow up.
R Stoeck
May 14, 2022
5
Not only is it a great place to work I've never dealt with such friendly staff great bunch I always see happy customers that is very much a plus
Marc Vincent
May 12, 2022
5
Brandon was fantastic to work with.
John Geigley
May 11, 2022
5
I had been searching for a car for about a year. I called to see if the one that I wanted was in stock. It was, however it was in the shop. The manager was able to get the car back from the shop that day so that I could test drive it. Well I ended up buying it!! To top it off, my old car battery died in the parking lot and the manager was able to jump it for me. Overall they were great!! Will was amazing to work with and didn't try to sell me on a lot of features that I didn't want or need. He was so nice and really worked to ensure I was happy with everything. Overall the best car buying experience I have had in a very long time!
Luchia Brewer
May 11, 2022
5
Mike was very helpful as he always is. He was upfront about timeframes and was faster than the quoted time
Ashley Cameron
May 11, 2022
5
We recently took our A5 in for a recall notice. Everything and including some repairs noted by the service department were taken care of. As always we felt the service was top notch. The service work did take longer than expected and we truly missed being provided a loaner vehicle. But we did receive quality service and understand why these things happen.
KimandJim Gunn Siler
May 9, 2022
3
Staff is trying hard but issues stocking parts, staffing and the lack of loaner cars is making even getting a simple service like oil changes or recalls a frustrating process. I scheduled a service one week in advance for routine maintenance and a drivers side window issue and dropped off my car Tuesday morning at 7am expecting the car to be done by end of day. Unfortunately they did not have the part so I was without a car until Friday. When I got dropped off at the dealer on Friday I then found that the issue was not completely fixed. Staff was apologetic and tried to make it right by offering me a ride or car drop off as I live 30 minutes away but on a Friday afternoon I decided to bring the car back in the following week. On that trip they fixed the issue within one hour and I was gratefully on my way. I know there are still challenges but the process of even getting simple service is time consuming and frustrating.
Doreen Power
May 5, 2022
5
I was in store for a repair of my Audi A3 2018 which I purchased 10 months prior through Carvana. I was 300 miles away from my warranty expiration and we did not know exactly what the problem was but that it was going to take some time to pinpoint. I inquired about a trade in and the rest is history. My salesperson was exceptional and kind, he worked with finance to get me into the 2022 Audi A3 and I?m so pleased with my purchase. Thank you Juan Mendoza for your help and providing a great experience.
Trosekia Guest
May 4, 2022
5
We worked with an excellent Brand Specialist from the initial internet contact through new Audi Q5 delivery. Karina was very thorough and responsive to our many questions despite being end of the month busy. She thoroughly and patiently explained the many features of our new Audi. Within minutes she had guided us through removing our trade-in A5 from our Audi App and added the new Q5 so that we can stay connected. Audi Peoria made it worth the drive from Northeast Mesa.
Michael G
May 4, 2022
5
Always great service by a professional staff in all regards. David is the best service guy around. Great and always trustworthy advice.
John Wilcynski
May 2, 2022
5
Customer service was great. Stephanie put me in a loaner vehicle with out me even asking while my vehicle was being serviced, which was awesome.
Anthony Eaves
May 2, 2022
1
Poor . Car not delivered as promised in a timely manner. Simple stuff oil change, replace headlight , 65000 checkup
Thomas Cerato
Apr 30, 2022
5
Stephanie @ Peoria Audi is amazing!!!! She’s so helpful and truly knows her business. I love working with her because I know she will take care of me.
Jody Terrizzi
Apr 29, 2022
5
The crew at Audi Peoria really go above & beyond. It was red carpet service the whole way! Everyone was so nice and accommodating & made me want to drive 2 hours every time I purchase a car. They even gave me a great recommendation for dinner after my purchase. Thanks to Brandon, Sean & everyone at Audi Peoria.
Darlene Buhrow
Apr 29, 2022
1
Scheduled my Audi A4 for service weeks in advance for a Saturday appointment. I dropped off my car Friday afternoon since my Saturday appointment was "scheduled" for 7 AM. Called Saturday afternoon to check on the status on my vehicle so I can pick it up before closing. I was told that the service would take about 3 hours to complete. I get a call later that my car will not be ready because my file was placed in the wrong "work day" file from the service manager. So now my car will not be ready till Monday morning. My Easter weekend was ruined because I didn't have a car!! Why schedule in advance when you can't get the service for the day I wanted?
Lannie Lara
Apr 27, 2022
5
Buying and servicing my car was a great experience but I've been waiting for my wheel and tire protection refund for almost 5 months.
Joshua Bowman
Apr 26, 2022
5
My sales team (Ty and Brandon) was knowledgeable, professional, and engaging. Very nice young men. They found the exact car I was looking for.
George Gilmore
Apr 26, 2022
5
My first experience at Peoria Audi and it was a great one. Stephanie was my service manager. She was very helpful and kept me informed the whole way.
G B
Apr 25, 2022
4
Good customer service, but they could've cleaned the car better. Overall good experience. Did all the paperwork over the phone and was in and out within 1.5 hours.
Alex santillan
Apr 25, 2022
1
Brought my 2010 A3 in simply to program a new key. At that time as per usual The dealership performed an inspection. Per their inspection they mentioned the water pump needed replacing as well as a vacuum pump, cam shaft sensor and full timing chain service. After diving into the car they were extremely off base. The water pump was replaced not long ago and showed no signs of damage or leaking. The vacuum pump was fine. The timing chain was clearly never checked since the only way to do so is to brake a cap off the cover which was still perfectly intact and the cam sensor was also fine. What they failed to diag was the turbo is on its way out and one of the coolant lines has a few cracks causing the leak. Had I moved forward with the repairs like any normal person would I would have spent upwards of $2800 in repairs that weren?t even needed and wouldn?t actually have fixed any of the real issues.
Will Bruening
Apr 23, 2022
5
Mike is always professional and great at follow up and reporting what is happening with your car could not ask for a better service provider
Chad Panteloglow
Apr 23, 2022
5
When I was younger and lived in Ohio I worked in both the Automotive and Motorcycle industries. I served in positions including Floor Sales, Fleet Sales Manager, F&I Manager, European Delivery Manager, New Car Manager, and General Sales Manager. Since moving to Arizona in the early 2000’s I have purchased several vehicles both New & Used from dealerships. Never has it been a pleasant experience. That is it was never a good experience until my purchase of a wonderful Pre-Owned 2018 Audi A5 Cabriolet from Audi Peoria. I was helped by a rather young and new to the industry, and to Sales, William Garcia. He did a wonderful job and was assisted by a more senior Sales Associate Juan Mendoza. To round it all off General Manager John Jaten spent more time chatting and answering questions then you will probably find at any other dealership in the greater Phoenix area. The paperwork end of the delivery process was taken care of by a very professional and knowledgeable Director of Customer Financial Services, Sean Moran. I hope this review serves as a big THANK YOU to all of the people who made this the most pleasant car purchase I’ve experienced here in Phoenix. For your next automotive needs I highly recommend this dealership. Everyone is helpful, courteous, and professional without being pushy or stuffy.
Philip DiMarzio
Apr 22, 2022
5
Incredibly easy to work with staff. They are very professional and welcoming employees from the service side to the sale side. Marissa and Internet sales and acquisitions, was very patient, tastefully consistent, and respectfully determined to make sure my truck selling process was completed thoroughly yet timely. The service was outstanding and recommended to anybody trying to sell your vehicle with ease.
Nicks Ayers
Apr 22, 2022
5
No issues, got me in and out in a reasonable time.
Anthony Dominguez
Apr 22, 2022
5
When I was younger and lived in Ohio I worked in both the Automotive and Motorcycle industries. I served in positions including Floor Sales, Fleet Sales Manager, F&I Manager, European Delivery Manager, New Car Manager, and General Sales Manager. Since moving to Arizona in the early 2000’s I have purchased several vehicles both New & Used from dealerships. Never has it been a pleasant experience. That is it was never a good experience until my purchase of a wonderful Pre-Owned 2018 Audi A5 Cabriolet from Audi Peoria. I was helped by a rather young and new to the industry, and to Sales, William Garcia. He did a wonderful job and was assisted by a more senior Sales Associate Juan Mendoza. To round it all off General Manager John Jaten spent more time chatting and answering questions than you will probably find at any other dealership in the greater Phoenix area. The paperwork end of the delivery process was taken care of by a very professional and knowledgeable Director of Customer Financial Services, Sean Moran. I hope this review serves as a big THANK YOU to all of the people who made this the most pleasant car purchase I’ve experienced here in Phoenix. For your next automotive needs, I highly recommend this dealership. Everyone is helpful, courteous, and professional without being pushy or stuffy.
Philip DiMarzio
Apr 22, 2022
5
When I was younger and lived in Ohio I worked in both the Automotive and Motorcycle industries. I served in positions including Floor Sales, Fleet Sales Manager, F&I Manager, European Delivery Manager, New Car Manager, and General Sales Manager. Since moving to Arizona in the early 2000’s I have purchased several vehicles both New & Used from dealerships. Never has it been a pleasant experience. That is it was never a good experience until my purchase of a wonderful Pre-Owned 2018 Audi A5 Cabriolet from Audi Peoria. I was helped by a rather young and new to the industry, and to Sales, William Garcia. He did a wonderful job and was assisted by a more senior Sales Associate Juan Mendoza. To round it all off General Manager John Jaten spent more time chatting and answering questions than you will probably find at any other dealership in the greater Phoenix area. The paperwork end of the delivery process was taken care of by a very professional and knowledgeable Director of Customer Financial Services, Sean Moran. I hope this review serves as a big THANK YOU to all of the people who made this the most pleasant car purchase I’ve experienced here in Phoenix. For your next automotive needs, I highly recommend this dealership. Everyone is helpful, courteous, and professional without being pushy or stuffy.
Philip DiMarzio
Apr 22, 2022
5
Mike has always been great helping me with my car service.
Marche Viveros
Apr 22, 2022
5
Bought a certified pre-owned Audi A4 as a surprise for my daughter today and Will and Karina and the entire staff down there were all so helpful and made the purchase easy and totally stress free. They even delivered it to me with a bow on it to surprise my daughter and she LOVED it. Thanks guys!
Jonathan Ritchie
Apr 21, 2022
5
Great experience. Very professional.
Brian Winston
Apr 21, 2022
1
This has to do with a service appointment for my Lexus RX 350. When I purchased it the TPS light was on. They had changed the tires and I'm sure it happened then. First time I called to get it in, the service person asked me to look at YouTube to fix it. I said I can try that. Me, my son and bf tried and it was still on. I called made the appointment and it was also supposed to be detailed since they didn't have time when I bought it. My son took it in and when I got in I could tell right away nothing had been done. I'm not even sure it was vacuumed. There was still debris under the mats which I had looked at before he took it in. I wish I had taken pics. The back end has black marks on the sides and the carpet is dirty. There was no sign of any detailing that happened or any scent of a cleaner. There was also still Palo Verde blooms in the crook of the seat from having the sunroof open. The person that sold me the car was awesome but the service department, not so much. And my son was told they couldn't fix the TPS light and I would have to go to Lexus for that. I won't be taking it there for maintenance or anything else in the service dept. I also now have to pay to have it detailed and make another appointment.
Brenda Conrad
Apr 21, 2022
5
The service provided by Audi of Peoria is always exemplary ...from the service schedulers, technicians, services coordinators etc.... I would recommend them to all my friends...Thanks Audi team
Bob Wilcox
Apr 21, 2022
5
Buying my Q7 at Audi Peoria was a great experience, but the customer service they provide is what makes this dealership my #1 choice for life. Stephanie is always professional, and she always makes me feel like I am a valued customer. I highly recommend this place!
Lizzette Peregrina
Apr 20, 2022
5
The Audi Peoria team was absolutely awesome! They were so helpful, kind and caring. They made it incredibly easy for me to get an Audi, which I never thought would be possible! The whole car buying process was a breeze. Thank you so much to Audi Peoria! I’d give you a 100 stars if I could!
Alex Haug
Apr 19, 2022
5
The Audi Peoria team was absolutely awesome! They were so helpful, kind and caring. Tyrique made it incredibly easy for me to get an Audi, which I never thought would be possible! The whole car buying process was a breeze. Thank you so much to my guy Tyrique and the whole Audi Peoria team! I’d give you a 100 stars if I could!
Alexander Haug
Apr 19, 2022
5
Good attention to details. I wish they would still have loaner vehicles.
Angel Montemayor
Apr 19, 2022
5
Service advisors were pleasant and helpful in car needs.
sarah ziegler
Apr 15, 2022
5
Comfortable area to wait with good Covid protocol. Q7 service was done on time as promised. 4/14/2022 Excellent customer service for our 60,000 mile Q7 service. Dealt with Stephanie who was very helpful and nice to work with. Everything done well and on time. Interested in ordering a new Q7 and John and Scott were very helpful. Recommend Audi and this dealership.
Richard Provinzino
Apr 15, 2022
5
Good dealership. Only Audi dealership I talked to that wasn't doing ridiculous mark-ups on their e-trons. Let me use my own financing and never gave me any hassle, unlike some other franchise dealerships I've been too (*cough* Carmax *cough*).
Andrew Peerenboom
Apr 14, 2022
5
I would highly recommend the service department at Audi of Peoria and make sure to ask for David. His attention to customer service is unmatched to anywhere I’ve been
Dale overturf
Apr 14, 2022
5
There are 3 Audi dealerships in Phoenix, they were the most accommodating and willing to work with us. Wyatt, our salesman, worked very hard for our business. He assisted in placing a custom order and stayed in contact through the whole thing. When we picked up the car he was very helpful in getting the purchase completed and in showing us the car. I would definitely recommend Peoria Audi if your looking to purchase a new car.
Todd Gunn
Apr 12, 2022
1
We bought a vehicle, a Ford online from the used car department. Was told this whole 10000 point check, blah blah blah. They delivered the car to us in Tempe. We immediately took to our mechanic. There was an issue with the water pump. It needed to be replaced. Luckily we had full warranties and coverage. Brought the car back. They told us it was not the water pump. Did a slight fix then had us come get it. This happened 4 times with it being an hour to get there and hour to get back. We finally took to a third shop and got same diagnosis. I kept my cool every time talking to the service department but finally it because clear they were just refusing to do the job. With this particular Ford, you have to pull engine out to access water pump. In my opinion if you are going to warrenty and sell other brands, get mechanics who know what they are doing and don?t jerk people around.
Jamie
Apr 11, 2022
5
Mike was busy but did a great job in providing service. Top notch.
Robert Rodriguez
Apr 10, 2022
5
Due to family illness I was unable to get my Audi in for service after a ruined flat tire. Mike helped me get up and running with pick-up and delivery for tire installation. I am grateful for him and all involved for their services. Thank you.
Colene Clark
Apr 9, 2022
5
Audi of Peoria was a great experience for the second time now. We bought my daughters used car there 2 years ago and Scott was great. This time around on April 5th, I had Tyrique. My wife and I were looking at a 2022 Audi Q5 and the experience was terrific. I first called and asked Tyrique if the dealer was doing the typical "Market Adjustment" and he said absolutely not. I said, "Good, because I will walk to work the rest of my life before I pay $10,000 over MSRP". That's a crazy practice and is insulting to customers. The whole process was easy and no pressure sales tactics. I actually usually hate the car buying process, but everyone there was extremally helpful and nice. They actually had quite a few new and used cars to look at, which is difficult in this current market. The way we were treated, they have definitely become our go to dealer. If you are looking for something, go check them out. Tyrique, your a great guy and we love the Q5!
Jeff Lundy
Apr 8, 2022
5
I love the personal customer service!
Barbara McCarney
Apr 8, 2022
5
My salesperson, Karina, was great. Knowledgeable, friendly & efficient. My overall purchasing experience was good, however I did not appreciate being pressured into using dealer financing. I had already arranged for my own financing coming in, but when what should have been a quick visit to the dealership turned into me sitting there while they whispered in the office I knew something was up. Trying to bully me into using their financing because “my out of state credit union could hold up the transaction and they may not be able to hold the car for me” was BS. It was obvious what was going on and I wasn’t having it. This is the very reason so many people avoid dealerships these days and purchase online. That being said, everything worked out WITH my financing and I love the car.
Karen Sawinski Palitti
Apr 8, 2022
5
Personalized service, expectations met, car serviced as promised. Highly recommended!
Daniel Bull
Apr 8, 2022
5
Worked with Karina to purchase a new A5 and it was a great experience. She was kind and knowledgeable and helped get me through the process!
Mark Mason
Apr 7, 2022
1
This has been the worst experience in all of my years with purchasing a vehicle. I feel so cheated and played. I purchased a 2018 Landrover Velar in November 2021. To this date, I still do not have a tag for it. None explained The vehicle state to state transfer that I would have to request. I was told to make two payments on my vehicle reach out to the lienholder and request the title paperwork. The fact that I had to do all of that as a customer blows my mind. Once I did do that it took yet another 2 to 3 months for me to receive the title paperwork in my state only to be told I would have to pay $3000 for a tag because the sales tax was not included in my purchase. I would not have had knowledge of that. I do not believe the dealership acted in my best interest. I am beyond livid with this entire situation. I have called the dealership to advise them that my tag expired February 14 initially I was told that once it expired if I did not have my tag they would re-issue me a another tag. I am embarrassed that I have a vehicle with a tag that expired February 14, 2000. Had I known this would have come up as an issue I would not have paid $2000 to have the vehicle shipped to me and I would not have paid $5000 as a down payment in good faith to Show the dealership I was serious about the purchase. Just to find out the transporter was only paid $900 to transport the vehicle to me so I feel ripped off and I would not recommend a dog to ride in a vehicle provided by Audi Peoria. This is the most that I have ever paid for a vehicle and I thought this would be a very pleasurable experience. I am literally out of over $10,000 on a vehicle I am unable to drive because it does not have a tag
Fray Pettway
Apr 7, 2022
5
I feel as though my Audi is very well taken care of, to ensure it runs well and performs optimally. I don't feel as though extra services are "found" to be needed. I also feel as though they do a great job at laying out the priorities so I can work it out in my schedule/budget. Communication is great, and I am treated with courtesy and respect.
Mara Mann
Apr 6, 2022
5
Seriously the best place to take your Audi. It’s 100 for sure and in service ask for Kyle he is the best of the best
Daniel Wiley
Apr 6, 2022
5
Super happy with my Service Advisor Dave and super happy with the service I received for my audi s6. Will def be back.
Brian Ginsberg
Apr 6, 2022
5
Dave is the man. Great service and very punctual. Will be back for other services.
Scott Bryan
Apr 6, 2022
5
I went in to Audi Peoria immediately after having a terrible experience at a competitors dealership. I was met with enthusiasm, actual knowledge or the product, and overall passion for the brand. Everyone went above and beyond, and I couldn?t be happier with the purchase. My sister purchased her vehicle from Audi Peoria, and she had the same experience. I wouldn?t look anywhere else after this experience.
Ethan Aragon
Apr 6, 2022
5
We had a great experience at Audi Peoria. William helped us and he did an amazing job. He was knowledgeable and the things he didn’t know, he was able to find answers for. He didn’t make us feel pressured to purchase even though we had the intention of purchasing anyways. He kept a good, open communication throughout the experience. Good experience overall and we are happy with our purchase.
Tina Chau
Apr 5, 2022
5
Great experience. My car service was taken car of by Audi Peoria. I had a lengthy rebuild of the entire engine, but Audi was kind enough to lend me 3 different loaner vehicles during the 4 months process of waiting for parts, dismantling, and then rebuilding. The service department was incredible. David S, was my rep and he was courteous and intuitive. Would recommend taking my car here again.
Glenn Kiil
Apr 4, 2022
5
Buying my car thru Audi of Peoria was a great experience. My salesman, Juan, was professional and personable. They gave me very fair pricing on both my trade in and the car I purchased, very smooth transaction. And I love my new car! Thank you Juan and Audi of Peoria, good people to do business with.
C Francisco
Apr 3, 2022
5
Always friendly and efficient!
I'm Not Fancy
Apr 1, 2022
5
Had a pleasant experience with the crew at Audi Peoria. Will definitely do business again with them in the future.
Alonso Madrid
Apr 1, 2022
5
We were very hesitant to buy a car during these crazy times. Audi Peoria made it so easy. The service was AMAZING! Wyatt took time to explain everything about the new Q5, We could tell he was a big fan of Audi. His knowledge and enthusiasm made us want to be Audi owners. There was no pressure tactics and we even got to pick the color and trim package from the list of incoming cars. We shopped around and the service at other dealers has definitely shifted but not at Audi Peoria. Go visit, you won’t be disappointed!
Lori Swann
Mar 31, 2022
5
Walked in saw a Jeep and test drove it. We wanted time to think about it so we drove around and saw 11 other Jeeps, we weighed our options and the features we were looking for and decided to come back to Auto Nation. Great service and they even provide fun snacks. Definitely a good experience, we typically don't like dealerships but they have perfected the time it takes to get you in and out. Happy customers thanks team job well done. The Cota's
Katheryn Cota
Mar 31, 2022
5
Took my 2019 E-Tron for software upgrade to get extra miles on a charge, upgrade done smoothly and they also inspected vehicle fitness as right now it has 34000 miles on it. No complains found. I forgot to bring charger that day, but they rebooked appointment for later date. Very happy with the service.
Kpop is the Revolution
Mar 30, 2022
4
I do miss being able to have a loaner vehicle & wash when they keep it for repairs. They are always very helpful and return vehicle on time.
Blessed Up
Mar 30, 2022
5
Everyone we talked to on the phone or met in person were nice, helpful people. I know some car dealers don’t have a very good reputation, but I did not experience that kind of thing here. While some people have described me as cheap, I’m here to say that I believe I got a good deal.
Bill Coniam
Mar 30, 2022
5
Great service! Mike was very helpful
Raj Christian
Mar 29, 2022
5
I can not say enough good things about this dealership, especially Kyle in service department he is amazing and so friendly and knowledgeable.
Danny Smith
Mar 29, 2022
5
Thank you, Mike for always an exceptional attention to detail on my Audi A5. I always appreciate your kindness and the efficiency of Audi Service Dept getting my car road ready. Always happy to do business with your company.
Tracey Aranda
Mar 28, 2022
5
Mike was great. He helped get my parts ordered and installed even though they had a tight schedule. Was given a good price with a professional job done on the work.
Jerry Kohler
Mar 28, 2022
5
VERY GOOD SERVICE, AS USUAL MIKE IS VERY HELPFUL
Dipika S
Mar 28, 2022
1
Call ahead to look at two cars and arrived on time, The cars were not pulled, sales person mentioned that “lost track of time” you had about 6 inches of space to open one of the doors of one of the cars I requested, The other car he didn’t even have the keys for. There was a woman screaming on the phone inside about someone not keeping their word and stating “ i’m giving you my word that’s how I do business“. Complete mess, don’t waste your time.
This Guy
Mar 25, 2022
5
Dave is always a pleasure to work with, I know he will take good care of my car. I live a distance from the service center and he is always mindful of scheduling and helping me with a loaner if needed. Dave explains all of the anticipated work and maintains contact with me while the job is progressing. I believe Dave has my best interest in mind both for safety and finance. He is an asset to Audi.
Bubbles
Mar 25, 2022
5
I walked over from the dealership next to since I saw something that caught my eye. Went and asked about the vehicle and drove away with it. They were friendly, no hassle and answered all the questions I had. Go Brandon he is a cool and will take care of you.
Johnny Isidoro
Mar 24, 2022
5
Stacy and Sean made it’s so effortless amazing and professional. Will refer friends and family for sure.
Gilbert Nieto
Mar 23, 2022
3
With car inventory at an all time low, there are no negotiations anymore. I was offered a price online and it didn't change when I got into the dealer. I liked that I didn't have to haggle. However, this dealership is no different that any other when it comes to 30+ minutes of declining extended warranties. Why doesn't no just mean no. Why do I have to say no 10 more times? Also, make sure you check over your car before taking it home. I made the mistake of purchasing it after dark and didn't notice a small crack in the windshield until after I saw it in my garage that night. I emailed the salesmen to see if they would do the right thing and repair it and even though he said he would check with his manager, I never heard back.
Diane J
Mar 23, 2022
5
My time with Audi Peoria was fast and efficient.The service department was ready for my arrival and they gave me a ride to a restaurant where I could enjoy breakfast. They also picked me up and by the time I returned to the Audi dealership, the 10,000 mile check up and oil change were completed. The young man who took care of getting me through the process was friendly and informative.
Mary Lagerblade
Mar 21, 2022
5
Mike and the entire Service department are amazing! They really stepped up to help me out when I needed to my car serviced quickly. My 12 year old lives out of state temporarily and they made it possible for me to see him a week sooner than I even hoped possible. Not sure how they made it happen, but they have a loyal customer for life now :)
Krista Brown
Mar 21, 2022
5
We really liked the video inspection and the concern they displayed for our customer satisfaction. While they were unable to fully rectify our issue, they treated us incredibly fairly which is hard to find these days. Would certainly recommend and use them again.
Kathy Valladao
Mar 20, 2022
3
I was having my windshield replaced and the Audi technicians were needed to calibrate the safety systems. While my vehicle was in the shop they performed a few recall fixes and completed an inspection. My car was in need of an alignment and the service representative told me two different prices. When I asked why I was given two different prices, I could not get a simple response. At this point , I asked for my vehicle and was told it was in the wash bay and would be ready shortly. After a few minutes , my vehicle was pulled around to the service center customer pickup and had not been cleaned. This is the second time I have had my car in for servicing at this location and the second time they have not completed this task. Usually I would not mind, but when the representative states my car is being cleaned and this is why it is not ready only to have the car returned dirty is very unpleasant.
Biman Mishra
Mar 20, 2022
5
Employees were awesome and efficient
Katie Fuchtman
Mar 18, 2022
5
Juan did a great job keeping us informed on the SQ5. He followed the sale from start to finish. This is the 2nd Audi I have purchased from the Peoria dealership and I have been very satisfied with their level of service.
Steven Bach
Mar 18, 2022
1
DO NOT GO TO AUDI of PEORIA! I leased a brand new Q5 quattro with a terrible experience from sales to service. Sales took forever to get through the process (4 hours sitting in the waiting area), I was promised a loaner car if it ever needed service, which was never honored. The service department needs a total makeover. The Q5 had a recall and since there was not loaner available, I sat in the waiting room until the recall was finished. About two months after the recall, I noticed the back tires were BALD, so made an appointment to take it in and was talked down to as a female and told by the service director that Audi eats tires and that's the way it is. 11,000 miles on this vehicle with a girl driver, they say I ate ONLY the back tires even though it's a quattro. I would not let this go, I knew there had to be another answer. Finally the service director said they got Continental Tire/Audi to goodwill and replace the two warn tires. Great! NOT SO FAST, I had the new tires on two months and noticed they were also going bald. I called the Audi of Peoria service department, left several messages telling them, my tires are going bald again and NEVER, NEVER received a call back from Audi Peoria. I then turned in a dealer complaint to Audi, then took the car to Audi of North Scottsdale and they researched the whole recall repair event and said, the car was never aligned after the recall was done, so it would wear the tires. (The recall just so happened to be on the rear suspension) The North Scottsdale Audi rep talked with Audi and called me back and said we know what the problem is and it will be fixed correctly and two new tires will be put on my vehicle under warranty and it will be ready tomorrow. It was ready and I have been very happy with the service department at North Scottsdale Audi. WOW, huge quality difference in Audi dealerships if you are in the Phoenix area. AUDI of PEORIA, no need to respond to this negative review, you have lost me as a client forever.
Korene McCandless
Mar 17, 2022
5
I did need to take the car back to get it detailed but the dealer did not have it very long before I bought it. The salesman, Tyrique, was awesome to work with.
Brenda Conrad
Mar 17, 2022
5
Every one we dealt with was friendly and personable, the showroom was well laid out and we are very happy with the Audi Q7 that we purchased.
Peter Fetzer
Mar 16, 2022
5
The staff and management at Audi Peoria is top-drawer! Brandon, Engle, and Sean delivered on an impeccable car buying experience. It was a HUGE blessing car shopping at Audi Peoria. I am LOVING my new Audi Q3!
Christina Sanford
Mar 16, 2022
5
We walked into Audi of Peoria and were immediately greeted. After a few minutes, a gentleman named Brandon introduced himself. I state this because so many dealerships today (Post Covid) seem to fall short on Customer Service skills. Audi of Peoria hasn't forgotten this. We went there, looking for a specific SUV, which we found. The price was right, the car was perfect! Brandon was able to answer our questions and what he didn't know (finance stuff), he went and asked instead of pulling lines out of you-know-where. The final buying process was performed by Rick. He's a delightful man, full of knowledge in the area of finance. He took his time with us, we ran about an hour after closing, and yet, nobody rushed us - I like to read the bullet points before I sign. From start to finish, we were never pressured, I truly apricated this. The overall buying experience from Audi of Peoria is absolutely 10 out of 10. From greeting to the final drive off in our new car, Audi of Peoria has not forgotten Customer Service. Thank you Brandon & Rick, you made our car buying easy! Eric & Wisa
Eric
Mar 15, 2022
1
Horrible service department. They are completely incapable of returning phone calls, e-mails, or any other kind of follow up. If you want a $200 oil change that takes 2.5hours with an appointment, they have you covered. Otherwise I'd go someplace else..really anyplace else.
Brian Geyer
Mar 15, 2022
5
Good car buying experience. Juan was very helpful and informative.
Dave007
Mar 15, 2022
1
Horrible service department. They are completely incapable of returning phone calls, e-mails, or any other kind of follow up. If you want a $200 oil change that takes 2.5hours with an appointment, they have you covered. Otherwise I'd go someplace else..really anyplace else.
bcgeyer123
Mar 15, 2022
5
Very nice dealership to deal with. Very clean facility !
Todd Hamburg
Mar 15, 2022
5
They kept me informed about everything going on with my vehicle. They even got me in before my appointment (very helpful as I live very very far away from them). They are very friendly and polite. Would go there again and recommend them to people.
Erin Popov
Mar 14, 2022
5
Very timely service access and quick repair of my Oxygen sensor.
Paul Ruttkar
Mar 12, 2022
5
Michael Franklin could not have been a more accommodating service professional. From start to finish his attention, involvement and follow up was on a top tier level. Thank you Mike and the staff at Peoria Audi.
Nestor Barragan
Mar 10, 2022
5
Best auto service experience...ever! AudiPeoria has one exceptional service team. Keep it up!
Nestor Barragan
Mar 8, 2022
5
Returned again to Audi of Peoria (AZ), this time just for a routine oil change and inspection. I was promptly greeted at the service drive, and shown to the waiting area. The work was done in a reasonable time and for a reasonable price -- can't expect more than that. The waiting area was clean and comfortable, and Starbucks coffee was available in the nearby showroom.
Travelin' On
Mar 7, 2022
5
Just had an issue with my Audi MMI interface such that I had no access to A/C, nav, etc. Was leaving for extended road trip on following Monday! Yikes! Audi Peoria took in my car that Friday and had me on the road in time to make my Monday early morning travel plan. Outstanding customer service!
James Brochetti
Mar 7, 2022
5
Our experience with Audi Peoria was outstanding. I have our used a lot of cars through the years and can honestly say this was the most enjoyable purchase I have had a a dealer.
Az BdBy
Mar 7, 2022
5
Micheal very good and very helpful. Also, good personality and very charismatic.
Connie Dang
Mar 5, 2022
4
Brandon was awesome. Very accommodating picked us from airport and helped make the process as quick as possible. Overall very good experience. Only issue we had to catch a flight to pick up our new S7 and we were unable to catch first flight we missed by 5 minutes. After driving 40 minutes to airport, then the manager that night would not wait for us to catch next flight that would put us there 15 minutes after closing time. If it wasn't the only S7 we liked in 500 miles they would have lost a car deal. He didn't care we drove 40 minutes to airport and back then had to get up at 4 the next morning and do the same.
Ernest Wood
Mar 4, 2022
4
Friendly, competent sales force Most of the process was easy and efficient. She went out of her way to find a vehicle that met all my requirements. Got the usual hard sell on extended warranty which I had to decline about five times, but I've come to expect that. Wouldn't take a check for the full amount so I had to put half the payment on a credit card. Post sales support (instructions on using the plethora of gadgets and features) has been good so far, so that's a big plus, especially for a car as complicated as this.
Dan Grout
Mar 4, 2022
5
Communicating with Service personel from beginning to end about a 50k service and additional work was the best. They were not only knowledgeable and efficient but they had the mindset to listen to and stay in front of potential concerns I might have. Communications were proactive during the service in regards to mechanic's findings that I might want to be aware of and possibly take action on.
Bob Grier
Mar 3, 2022
5
Mike Franklin has been my service manager for all 3 of my Audis. He is honest and knowledgeable. I am very satisfied with my experiences at this dealership
A5/Q565
Mar 3, 2022
5
Karina was our service associate. She rocked. Super helpful and there for every step. Thanks Karina for getting me into the Audi family.
Leah Hedgpeth
Mar 2, 2022
5
My service advisor Stephanie was professional, courteous, and wanting to make sure I was taken care of and is the only reason why I’m giving 5 stars. The guy who worked on my car that was providing a recommendation for repair, provided a video that didn’t even show what needed to be prepared and just spoke about it showing me my new tire.
Jason Lewis
Mar 2, 2022
5
I just had my Audi serviced and again this wonderful service department at Audi Peoria has exceeded my expectations. I bought my Q5 from this dealership and also purchased a maintenance package. They sent a video to my phone. It showed my vehicle on a lift the technician explained what needed to be done. I approved the work. When it came time to pay for the work, I found out that the dealership had contacted the insurance company that covers the maintenance package and most of the cost was covered. I love driving my Q5, but I really love the care I receive at Audi Peoria service department. I will always buy vehicles from these folks and always have my vehicles serviced here.
Cynthia Nunn
Mar 2, 2022
5
Everything went as they said it would and upfront honesty is important to me. Thanks
Allen Mullinex
Mar 2, 2022
5
Great staff and service, made everything fast and easy
SANDRA RUBIO
Mar 2, 2022
5
I had two recall issues, made appointment online for next day. Mike had the car in and out in 2.5 hours! Awesome!!
William Sheffield
Feb 27, 2022
5
The Service Advisor was amazing!!! I needed to take a trip out of town and he found a way to schedule me an appointment ASAP! My service advisor (David) is truly a genuine person.
BOLO AUTO RECOVERY LASVEGAS
Feb 27, 2022
2
I had to bring my car to Audi Peoria for service due to a recall on 3G. Everyone there was really nice. The only thing that ticked me off was they put some kind of box in my storage Area where I store my car manual, well nobody told me that I couldn’t fit my manual in there anymore because They put this box in there they just threw my manual on the seat and told me nothing! So I spend five minutes outside before I leave trying to put the manual back in the box where I had it, had someone told me I wouldn’t have been wasting my time. The Audi has little storage space as it is it seems to me they could’ve put it somewhere else.
Denise Old ham
Feb 24, 2022
5
Been using this dealership since 2019 and I have been fortunate to have David Saisslin as my service representative. My experience have been a pleasant each time, I strongly recommend using Audi Peoria.
Dave Hans
Feb 24, 2022
5
Recall issue was taken care of in a timely manner. Staff was courteous and friendly.
Kevin Wolfswinkel
Feb 24, 2022
5
I brought my Q7 in to receive an upgrade to Audi Connect (both hardware and software). David Saisslin was my service manager. As usual, David was welcoming, thorough and efficient. I value my relationship with Audi of Peoria; David's professionalism and exceptional customer-orientation is a key reason for my satisfaction with this particular dealership and service department.
Jose Lopes
Feb 24, 2022
5
David at Audi Peoria, AZ Is very professional and accommodating. I had a golf date that morning so my wife took our SQ5 in for maintenance and a couple of minor recall fixes. He kept her in the loop as she went shopping for the few hours it took to complete job. She had an appointment to get to by a certain time and David made sure all work was completed by then. Thanks David
Daniel Duran
Feb 24, 2022
1
We bought our vehicle from Audi Scottsdale however we live closer to Audi Peoria. We decided to service our vehicle at Audi Peoria. Stephanie was completely unprofessional. She seems to know nothing about Audi vehicles but she seems to think trying to be charming will get her a pass. I asked questions about her recommendations and she seemed to not understand the services she was trying to sell us. I felt like she tried to flirt her way into selling us services. My wife dropped off the vehicle, and Stephanie did not give my wife the same attention. This is very unprofessional, we will continue to bring our vehicles to Audi Scottsdale.
Alex John Smetana
Feb 23, 2022
5
The Audi Peoria Service is amazing. Their customer service is top notch. David, my service advisor, has always been able to get me in immediately every time I’ve had a flat tire.
Tanya Thoms
Feb 22, 2022
5
Very good service. One recommendation is to have someone outside service entrance to greet customer and get the service process going.
Frank Stephenson
Feb 22, 2022
5
Excellent proficient service professionals, they take care of their customers and their vehicles. Best dealer service in Arizona.
Xopher Bryant
Feb 21, 2022
5
I had a very positive experience while working with this dealership. I'm not the easiest person to deal with and Wyatt Yates, John Jaten and Rich Kedra made my buying experience a pleasurable one. They were very patient and took the time to explain everything to me and made sure I was satisfied. They aren't pushy and really are there to help you.
Kevin Skaggs
Feb 18, 2022
5
Recall work was done in considerably less time than estimates. Both service reps I spoke with were pleasant and informative. Even though it was a no charge event my car was washed and returned very clean.
Craig Hardt
Feb 18, 2022
5
Excellent customer service, David Saisslin took very good care of me and my car. I definitely recommend. When I picked my car up he showed me a few things about my car I didn’t even know and best of all, he helped me program my garage door to my Audi!! I’m so happy 😁 thank you David.
Trosekia Guest
Feb 18, 2022
5
Absolutely wonderful services proved! Service dept is always amazing!
AB ROJAS
Feb 18, 2022
5
Great service, my car was promptly finished when I was told it would be . My service advisor, Michael Franklin was very knowledgeable, and explained everything in detail. Overall 5 stars
Steffanie Hood
Feb 17, 2022
5
Audi of Peoria was great. They knew exactly the issue with the car just by my description of the issue. Audi of Scottsdale was booked out for 2 weeks. That was not an option because the car was not safe to drive. I was able to drop the car off at Audi of Peoria the next morning. The appointment was so easy to make online. The staff was so kind and they kept me updated every step of the way. Thank you Audi of Peoria. We will be back for any Audi needs.
Natalie W
Feb 17, 2022
5
Great sales and service people. Knowlegable, helpful and accomodating. I would highly recommed Audi Peoria!
Michele Roche
Feb 17, 2022
5
Excellent service,
Eddie Zamora
Feb 16, 2022
1
Bad experience with AutoNation at this location. Would not recommend buying or selling a vehicle with automation Audi peoria unless you are easily confused/manipulated
BOT Fred Donnel
Feb 16, 2022
5
Brandon was wonderful, He pulled the Audi off the show room floor for us to test drive when we arrived, but we didn't want to drive it, so we simply just bought it. He was so easy to work with and we think we got a good trade in value for our suv and a exelent monthly payment for us. Any one wanting a Audi must buy from peoria Audi there simply the best people to buy a car from. We recommend them to everyone.
gordon gragert
Feb 16, 2022
5
Mike from the service department was so helpful and thorough. I am very happy with how knowledgeable he is and his punctuality is very appreciated.
Jose Maldonado
Feb 16, 2022
1
Toyota offers better welcome and send off then you do.. Rest everything was paid by me so there was no chance for imperfection!!! Here is what happened I will start with the good thing... Got my 2019 Q7 serviced (20K) done in Audi Peoria. The cost was close to 800$ plus Tax.. However If I pre-paid it to 1400$ for next 4 servicing (two major, two minor).. Great offer.. Now bad part 1: No loaner car was offered!!! They said they don't have any car left.. Seriously ?? Then how could you offered a loaner A8 to the person before me ?? I had to cancel all my appointments.. 2: You missed the delivery on same day just because you had to fix the third row seat issue (under warranty) which you have not fixed last time when I reported at 10K servicing.. 3: After servicing you returned my car with spots of wiper fluid (blue) on the driver side door.. Yuck !!! I felt like my 70,000$ car went to a gray market car dealer.. The gentleman outside helped me, and cleaned it within 15 mins... I have a toyota corolla and every time I service that car I get the same respect and value when I bought that car from showroom.. Very disappointed..
Makers Mind
Feb 14, 2022
5
Brandon was wonderful, He pulled the Audi off the show room floor for us to test drive when we arrived, but we didn't want to drive it, so we simply just bought it. He was so easy to work with and we think we got a good trade in value for our suv and a exelent monthly payment for us. Any one wanting a Audi must buy from peoria Audi there simply the best people to buy a car from. We recommend them to everyone.
Gordon gragert
Feb 13, 2022
5
We were traveling cross country and had a road a road hazard event on a rear tire. No matching tires in the area. We ran our spare tire 200 miles at 49 mph in heavy traffic and after calling Peoria Audi and their service department finding a tire, while we were traveling to their store, took care of us after 4:30 pm. We were extremely pleased with their professionalism and courtesy. We were treated as if they knew us and we were their valued customers. We are so appreciative to David and his crew after we arrived and to the Service Manager that dealt with us by phone finding a tire and checking on us in our over three hours of travel getting to his location. Ron and Marietta Moser
Ron Moser
Feb 11, 2022
5
Audi Peoria gave me an amazing car buying experience! Great customer service included no pressure and helpful solutions for me, downsizing from a van to a Q5. The entire team made sure that my service dog and I were comfortable throughout the process. At no point did I feel like the dealership was dragging out the purchase, like I’ve felt at other dealerships. I love my Audi and their follow-up after the purchase has also been helpful.
Olga Tucker
Feb 11, 2022
5
great service here !
jenni martin
Feb 10, 2022
5
Great service, they diagnosed my car and turned it around as quick as possible. They always do a great job!
Justin Oquist
Feb 10, 2022
5
Came in for an oil change, received a video documentation going over car. Luckily a broken / collapsed motor mount was found that we didn't realize. Repair was done quickly and I even tried calling around to other repair facilities to check pricing and dealership actually had the best price on repair! Car handles beautifully again now, happy they found this issue.
Garry Paulter
Feb 10, 2022
5
I brought my car in for my 85K mile service. David Saisslin was awesome! Professional, compassionate, patient and caring. I waited at the dealership for my car and he kept me updated and offered a shuttle ride if there was somewhere I wanted to go. I love my S5 and the service I received!! Thank you! P.S. Audi, I miss having a loaner vehicle when I bring my car in, just saying
Stephanie Ridge
Feb 9, 2022
5
Came in for an oil change, received a video documentation going over car. Luckily a broken / collapsed motor mount was found that we didn't realize. Repair was done quickly and I even tried calling around to other repair facilities to check pricing and dealership actually had the best price on repair! Car handles beautifully again now, happy they found this issue.
Garry Nicholas Paulter
Feb 9, 2022
2
I was disappointed that the agreement I thought I had in place when I purchased the car was not written differently regarding the tires. And they did not offer to clean my car even though I reminded them that I purchased a $400 cleaning package when I purchased the car and it is about to expire.
Kimberly Olsen
Feb 9, 2022
5
everything was first rate got oil change coffee and a car wash
Barbara E Crum
Feb 8, 2022
5
My husband and I had the pleasure of buying our 2019 Q 5 Audi on Saturday the 29th of January. We were helped by Karina Morales Chairez and her shadow Will. Karina took the time to explain everything to us about the car, any questions I had and she didn’t know the answer she went and found out the answer. Will her shadow partner was also a fun addition to the experience. His personality won over my husband. Will will be a great addition to your Audi team. We will be back to buy our next car from Audi We have had our Q 5 for 1 week and I love learning about all the bells & whistles the Q 5 has. Thanks again Karina, Will for your great service. Mark & Lori Sauers, Surprise Arizona
Lori A Sauers
Feb 5, 2022
4
Took the car in for routine oil change service. There was a recall on the car for a passenger detection sensor that was bad. And they failed to tell me about it which was a little disappointing because they could?ve fix it while the car was in there. Instead I had to make another appointment to take it back.
Jeff Leffel
Feb 5, 2022
5
My service adviser Michael has been always great and very helpful.. I've had the same adviser for the last 8 years and 2 Audi's. Was always treated me great. Gets my car in and out as quick as possible, gives me all my options and always tries to get me the best possible price.. Can't beat the service here.. It's what's kept me coming back time and time again even though I live over 50 miles out of the way..
sal fierro
Feb 3, 2022
1
Stephanie was my service rep and was lousy at keeping me updated on my S5. Kept me waiting in the lobby for 8 hrs even though she new there was no way the car would be ready. I finally got the car 8 days later with the new front control arms. She said her printer was broke and would email the paperwork, still haven't received it months later. I'll go to Audi Scottsdale or Gilbert next time for my service needs.
Jay Ortiz
Feb 3, 2022
5
Michael Franklin has been my service advisor for the 4 years I have owned my Audi. He is friendly, efficient and knowledgeable. He is patient and explains everything thoroughly. I have been very satisfied with the service from Audi Peoria.
Dora Bowen
Feb 3, 2022
5
Price was right, salesman absolutely not pushy. Very supportive and willing to go the extra mile to make me feel comfortable and well taken care of.
michael reese
Feb 2, 2022
5
I think they gave great service
Yamaha Rsix
Feb 1, 2022
5
Great service… but disappointed they currently do not have any loaner cars in their fleet. I understand about COVID issues, but it was a bit of an inconvenience when I was told my car was done… and it sat for 2 additional days just for the system to be reset and driven to check it’s functionality.
Timothy Smith
Jan 31, 2022
5
Everyone was very helpful and a pleasure to work with. Great buying experience!
Joe Fortunato
Jan 30, 2022
5
I was impressed with the way the team worked together to make this happen. Very professional and they made me feel like they appreciated my business. I would recommend them to anyone looking for a new or used vehicle.
James Wojtkowski
Jan 30, 2022
5
They were knowledgeable and fair.
Richard Voelkers
Jan 29, 2022
5
These guys are putting dreams in driveways fairly and with HONESTY. The only way to do business! Juan & Sean helped me get a car in a tough spot and im blown away by the service and opportunity. Thanks Audi of Peoria! Maybe Ill be able to afford one of those S4s someday.
Jake
Jan 29, 2022
5
Great customer service!
brenda hernandez
Jan 28, 2022
5
I recently purchased a 2022 Audi E-tron Premium Plus from Audi Peoria. I had the pleasure of working with Juan Mendoza. This was easily the best car buying experience I’ve ever had. Juan helped me take care of a majority of the paperwork online and answered the million questions I had with professionalism. I was at the dealership for less than an hour in total. The only thing I regretted about the whole experience is that Juan didn’t upsell me on the top model, as I wish he did with how much I love my E-tron. I look forward to buying from Juan and Audi Peoria again.
Housten Ezell
Jan 28, 2022
5
I recently purchased a 2022 Audi E-tron Premium Plus from Audi Peoria. I had the pleasure of working with Juan Mendoza. This was easily the best car buying experience I’ve ever had. Juan helped me take care of a majority of the paperwork online and answered the million questions I had with professionalism. I was at the dealership for less than an hour in total. The only thing I regretted about the whole experience is that Juan didn’t upsell me on the top model, as I wish he did with how much I love my E-tron. I look forward to buying from Juan and Audi Peoria again.
Housten
Jan 28, 2022
5
This was one of the best experiences as far as car service goes. My service tech was attentive, and kept his promises and got my car done in record time. Much appreciated.
Rick Lira
Jan 27, 2022
5
As always on time, courteous personnel and job done on time and right. Car was washed and cleaned inside. Great service. Made it easy to buy an extended Audi warranty for a car my wife will keep long term.
Milt Stewart
Jan 27, 2022
4
Service area is clean and tidy. Counter staff were friendly and helpful. Since I opted out of the hand wash, someone should have looked over the car better. There was a large smudge on the drivers door from the technician. When I had my previous Audi serviced at a dealership in Washington, they provided us with a video walkthrough of the multipoint inspection. Might be something to consider. Overall it was a pleasant experience.
Ken T.
Jan 27, 2022
5
Mike was above and beyond any customer service representative I’ve ever dealt with!! He was patient he was kind and very knowledgeable! He answered every question I had and I never once felt pressured to hurry or like any of my questions or dumb questions. He is by far one of the best customer service people I’ve ever dealt with at a dealership. He is a huge asset to your business.
Donna Lemaster
Jan 26, 2022
5
Wyatt was helpful and knowledgeable. We were able to land on the car we wanted at the price we wanted. Thank you!
Libby Midkiff
Jan 25, 2022
5
Mike was above and beyond any customer service representative I?ve ever dealt with!! He was patient he was kind and very knowledgeable! He answered every question I had and I never once felt pressured to hurry or like any of my questions or dumb questions. He is by far one of the best customer service people I?ve ever dealt with at a dealership. He is a huge asset to your business.
Donna Lemaster
Jan 25, 2022
3
Service event went as planned and was completed in the time frame quoted. This was my first visit to this dealership having recently relocated from out of state. Service advisors seemed overwhelmed and stressed. Small details could be improved, when I got the car back the seat was not in the correct position, lights had been taken out of auto, and there was a haze of some type covering the rear view mirror and the top of the windshield. I assume this was from lubricating the sunroof, but should have been cleaned up. leaves me wondering what other details might have been missed..
ken wormington
Jan 24, 2022
5
Brought my Q7 into Audi Peoria for an A/C problem. Michael in the service department was excellent. He made a point to keep me updated through the entire process and worked above and beyond with the service warranty company that covered the vehicle repair. Quality of workmanship is fantastic and Michael and the Audi Peoria team certainly make you feel welcome and valued as a customer. We will always come back to Audi Peoria for our service work. Thank You!
Tom Beechey
Jan 24, 2022
5
Great Service in a time when no one cares this service department still does great job guys THANK YOU
John Schauwecker
Jan 24, 2022
5
Time in to time out was just as promised. The waiting area is clean and comfortable and my service representative kept me posted on how things were going with my car
Leslie Wiley
Jan 24, 2022
5
Great service! Appoint made quickly and for the next day. Check in was done quickly and my car was ready in just over an hour, expecting two hours. Appreciate the great work and friendly atmosphere.
Gary Hyde
Jan 22, 2022
1
I did not have a good experience, I sat 6 hours at the dealership while everybody else's car was being worked on mine was not. Mike made no effort to communicate with me on getting my car repaired, I doubt he made any effort getting in touch with the warranty people at all and it has been over a week. This was my first time in Audi and I had very high expectations based on other's experience from them, and I did not get fair treatment at all. He has hung up on me twice and my prior dealership had to reach out to him to get the paperwork for what is needed to repair my car since Audi did not make any effort to repair my car.
Uriah Carolino Armstead
Jan 21, 2022
5
I have been coming to this dealership for years and always have a great experience. Mike, my service advisor, is always upfront and knowledgeable and is the primary reason I get my car serviced here.
Walter Synowiecki
Jan 20, 2022
5
Really appreciate my service manager Michael Franklin who was very helpful directing me to sources for replacing my windshield and having a dent repaired on the rear hatch. He had me make an appointment for snapping my driver side mirror cap back together and the work was performed quickly and inexpensively. At the same time they did a multipoint inspection at no charge.
Scott Rutledge
Jan 20, 2022
5
Really appreciate my service manager Michael Franklin who was very helpful directing me to sources for replacing my windshield and having a dent repaired on the rear hatch. He had me make an appointment for snapping my driver side mirror cap back together and the work was performed quickly and inexpensively. At the same time they did a multipoint inspection at no charge.
Scott Rutledge
Jan 20, 2022
5
Our salesperson Karina was amazing! We never felt pushed into getting a vehicle we didn’t want. We kept the staff over an hour past their closing time twice with no complaints. Highly recommend.
brian baker
Jan 19, 2022
5
Routine service on my S5 and, as always, the dealership service team was thorough, thoughtful and responsive! I’ve enjoyed working with the same service rep, Michael F., for my last two Audis and I really appreciate that he remembers me, always has a loaner ready and goes over everything in the paperwork once I return for pick up. (AutoNation) Audi Peoria has had my business through my last 3 Audi purchases and I cannot imagine working with a better service department!
Shelleigh Wolfe-Petersen
Jan 18, 2022
2
The car was completed in one day and that was appreciated. However, the service was not the same as the in times past. We received no phone call from the service department that the car work had been completed but we had to call them very late in the evening and then it was a rush to get there before closing time. We are usually asked by the attendant if we wanted windshield wipers replaced but were not asked. Same with tire rotation but were not asked. The biggest complaint was the small cut in the steering wheel leather that we found following our picking up the car. It was too late on a Friday night to let anyone know and we headed out of town Saturday morning. They had always been so good but Something was lacking at Peoria Audi on this visit.
Russ Kurzawski
Jan 18, 2022
5
Excellent service! The servicemen actually woman was sweet and helpful. I’m glad I got my car from Audi Peoria
Becky Lynn
Jan 18, 2022
5
Stephanie Chavez was very pleasant and professional in the way she help me.
Bob Payne
Jan 17, 2022
5
I had to have a windshield recalibrated and the service was friendly and efficient.
Lynn Babcock
Jan 16, 2022
5
Every aspect of the purchase and delivery was handled with extreme professionalism and courtesy. I ordered the car and had to wait a couple of months but everything went as planned and promised. No disappointments whatsoever. I can highly recommend this dealership.
Joel Lazarus
Jan 13, 2022
5
Worked well with David to work out scheduling conflicts and he was very flexible. Needed an oil change and they showed me video of a water pump issue. David arranged for a rental due to my warranty coverage because they don’t offer their own cars because of availability. Work done correctly and timely. Great experience.
Ashish Vaidya
Jan 13, 2022
5
Amazing customer service and very honest! They call to verify service that needs to be done before just doing it.
Sherry Rein
Jan 13, 2022
5
Juan was great to work with. We were having a hard time locating the Q8 we wanted but found one in transit to Peoria Audi. Juan made the buying process easy. This was probably the best car buying experience I have had. Thank you!
Brandi herbert
Jan 10, 2022
5
I took my vehicle into Audi Peoria for an annual service check. The service department went above and beyond for me. I will continue to use Audi Peoria for all of my services. Thank you Audi Peoria
Jody Schmidt
Jan 10, 2022
5
Great service friendly people
Jack Castle
Jan 10, 2022
5
OK, will continue use this dealer as they did what I requested.
Leonard Castro
Jan 9, 2022
5
David Saisslin was very helpful - as usual. Top notch service.
Bill Murr
Jan 9, 2022
4
Stephanie was amazing. Helped out with warranty company and saved me $$. Thank you Only issue is the lack of loaner cars. Needed a rental to complete service to get to work.
Randy Ciangi
Jan 8, 2022
5
Went in for a brake job, came out feeling as if I've been 'Left Foot Braking'. I didn't expect my brakes to work THAT good but whatever magic was done... other mechanic shops could learn a thing or two. In addition to that my dashboard has been cleared of it's holiday light show which is a sight for sore eyes if you've ever dealt with European vehicles. In all all the entire experience was a 10/10, not to mention the service rep who took care of me as well as keeping me updated on everything. 20/10 would definitely send my vehicle here again.
Josh Petersen
Jan 4, 2022
5
I had a wonderful experience and Tyrique Aragon is a great salesman.
Jacob Montelongo
Jan 4, 2022
5
AutoNation is excellent to work with because they start with a fair price for the cars they sell, no Jedi mind tricks or pressure. Audi Peoria was so good the first time I easily went back for my second Audi purchase. Juan Mendoza handled my sale and made the process as easy and straightforward as it can be. He was very careful to explain the intricacies of the new Audi EV platform and I am confident he will be equally helpful should I need assistance down the line. Sean Moran was likewise great to work with and cut out the BS. It is so hard to find capable help with most things these days, but these guys deliver. Obviously highly recommended.
Norm Caouette
Jan 3, 2022
5
I was quoted a price on the etron, when the car arrived, there was no hassle, the price originally quoted with no mark ups or hidden fees, was the price I paid I had visited other dealers and do to the inventory shortage, they were marking up prices as high as $7,500 over msrp. Audi of Peoria was very professional throughout the transaction and I highly recommend this dealership. Well worth the drive across town! Both Scott and Wyatt are great to work with and make the buying process simple.
Marsha Thomason
Jan 3, 2022
5
Dale Chavez and his team have been phenomenal in their " customer first " attitude and follow through in dealing with me and my S5 Audi. Special kudos go out to Stephanie who has gone the extra mile for me! Thank you!
Joel Sherman
Jan 3, 2022
5
I just wanna thank Stephanie she's amazingly helpful with what I need
Marina Zaya
Dec 29, 2021
5
have always been very satisified with the service here and the knowledge and throughness of Mike Franklin our service advisor.
Vic Whitney
Dec 28, 2021
5
Big thanks to Audi Peoria, Stephanie and the service department for a delightful experience. Took care of the squeaking brakes on our Q7. They replaced the front brakes and treated the rear brakes for the noise even though it was out of warranty. The brakes work great, car drives like new after the service!
Sanjay Kanungo
Dec 28, 2021
5
Truly great experience from sales to service at Audi Peoria!
Mark McCain
Dec 27, 2021
5
Went to see Tiffany in parts she took care of me.
Joel McSwain
Dec 23, 2021
5
Making an appt was one of the easiest I have ever made. They made it at the day and time I needed. When I arrived I was greated as I was opening .my door to get out. Stephanie and David tagged team me to make sure the service of my vehicle and my comfort as I was waiting were met. The service team did what they needed to do with no upsale. No wonder they are one of the best service department around. Thank Audi of Peoria for your outstanding service.
david hernandez
Dec 22, 2021
5
Really great experience working with Mr. Mendoza and Mr. Moran for purchasing my SQ5. I typically avoid big dealerships, but this proved to be very smooth and stress free. I previously had an S4, so I had been to Audi Peoria many times in the past. I always enjoyed my visits due to the friendly staff. Little things matter when buying a car, and they went the extra mile to ensure a wonderful experience.
J Kissling
Dec 22, 2021
5
Audi Peoria did a terrific job of addressing a challenging and large repair issue that I had with my S4. They went above and beyond what was expected of them. I highly recommend their service department - excellent customer service.
Eben Bull
Dec 22, 2021
5
The service department was quick to diagnose the issue with our Audi Q7 and completed the repairs needed. Mike was and has always been extremely helpful. He kept us up to date on the progression of the repairs. I highly recommend Peoria Audi for all your Audi service.
Thomas Turner
Dec 21, 2021
5
First time here and Peoria Audi was amazing! David in service was fast but thorough. He was personable and explained everything to me. The dealership is clean, my car was clean, and I even got a video showing what they fixed on the vehicle. I will always use this dealership…. And most likely be purchasing my next Audi from them! Thanks guys!
Todd Stribling
Dec 21, 2021
5
Nice people to work with on cars
matthew iannarella
Dec 18, 2021
1
Beware of the service department. We had taken our 2016 TT roadster in to have the seat backs replaced. A few days later after I picked it up I went to drive it and the seat neck heater would not turn on. It worked perfectly fine the day before we dropped it off for the repairs. The service manager refused to acknowledge that they had damaged the blower motor during the repair. This is the most sketchy service department I have dealt with. I should have known something was up when I went in to initiate the repairs. No one wanted to assist me and they kept asking if I had purchased the vehicle from them. I will never do business at this Audi dealership in the future.
Chad Chase
Dec 16, 2021
5
Once again, my time at the Audi Service Department on Bell went great. Mike was very helpful and informative about my Audi needs. Maintenance on your vehicle can be stressful and costly, but the staff at the Audi Service Department in Peoria bring my anxiety level down and were very helpful saving me money. I would definitely recommend Audi Service Department in Peoria.
Shawn Woodruff
Dec 14, 2021
5
Had a good experience buying a Q3. The start was bumpy because of long response times but this improved substantially towards the time we finalized the transaction. Nine months later we had the Q3 serviced for the first time and the experience was exceptional. They were on time and the vehicle came back in good condition, ready for the next 10,000 miles.
Kobus van der Merwe
Dec 14, 2021
5
Audi Peoria has such a friendly staff and always takes great care of my car. Thank you especially to David who helped me order a new part for my car alongside my service inspection the other day. Appreciate your work!
Bianca Carreno
Dec 14, 2021
5
Back in November 1st 2021, I had my vehicle serviced at Audi Peoria. The service team there is awesome. David and Michael have been great to work with and they really go above and beyond. Thank you to everyone at Audi Peoria service department and a big thank you to Micheal and David. 5 Stars for sure. I would recommend having your Audi serviced there.
David A
Dec 11, 2021
5
This was my very 1st vehicle maintenance experience with Audi as I just purchased my very 1st Audi vehicle earlier this year. Unfortunately due to the shortage in vehicles I was not able to get a loaner. I was able to drop off my car and come back in a few hours to pick it up. The staff was very friendly, from the person that moved my car up to the assistant service manager (Michael Franklin). Once I got my car Michael explained everything that was performed on it as well as some of the things that didn't get done with the why behind it. I originally requested for my tires to be rotated with my oil change but my tires were still in great shape so he explained that it wasn't needed. The waiting area was very clean and comfortable and so were the restrooms! I was very happy with my overall experience. The only things I would request in the future would be for the car to get vacuumed and washed if possible , but that may be a bit too much on my end ;p I love my Q8 and the Audi family!
Luis Sanchez
Dec 6, 2021
5
I had a great experience here. Thank you!
Tom Gorczynski
Dec 5, 2021
5
Audi of Peoria is truly a 5 star dealership! Purchasing personnel, service advisors, and the service specialists are all outstanding at their professions. The video the service specialist makes detailing the condition of your vehicle is impressive. Have to mention our service advisor by name, Michael Franklin, as he takes very good care of our servicing needs. Thanks Audi of Peoria!!
Diwana Bell
Dec 4, 2021
5
Advisor was prompt and efficient. She went out of her way to explain all items to me. Work was completed timely and vehicle was washed.
12bcor
Dec 2, 2021
1
The sales person was good and professional, the car is clean and as advertised. I would have rated a 5 was it not for the unpleasant aggressiveness to sell us additional insurance coverage If i could give a zero star, i would. To my extreme disappointment as the dealer is not honoring its 3 months warranty i am having to give specific feedback about our continued saga with the dealer. Here are the facts: We bought a pre-owned car from Audi Peoria on September 6th. Next day we noticed a couple of drips of pink fluid and oil. I called the sales person and was reassured that it must be have been from the filling of the fluids. Being concerned by the leak that was getting more significant; i took the car to a nearby dealer as we live 90 miles away in Sedona. It turned out the radiator coolant thermostat was damaged and the housing had a crack. The repairs amounted to $291.25. I had called and explained the situation; i was asked by my contact the sales person to send a copy of the invoice which i did on 11/9/2021. In the meantime, the oil leak got worse with substantial amount on our garage floor. I took it to the same shop close by for an evaluation. I was told it is a big job and that the exchanger has a leak and it would cost $845 to fix. Learning from the previous issue i called and talked directly to the sales person, was told that they will come back to me about how to handle the repairs. Bottom line in the last issue i called at least 5 times over a 2 week period leaving messages to the sales person or through a colleague who promised to pass on the message. NOTHING…. I can only conclude that even though these issues occurred and were reported from the day we bought the car and are within the 3 months Warranty, clearly they have no intention to honor their warranty. A stark difference between the sales pitch and reality….
Elias Kerzabi
Nov 28, 2021
5
No problems. Very friendly. Great experience.
Terry Markus
Nov 24, 2021
3
I was really Pleased when I bought my Audi, but now since the Peoria Peoria Audi Service isn't providing the service I would expect. Most of all the communication has truly fallen through the cracks. Michael the service manager claims he's doing his best and gives lots reasons, but not as professional as I would expect. Listen and communicate is the key for me. I travel from Prescott and am a caregiver so I have to plan my time. I explained my problem with Michael when I called to schedule service appointment , he then recommended He would set up appt to address problem. I arrived and expected to get my car fixed, arranging a time I needed my car by. Then after the time for drop dead time to leave for home, I had to call leave a message, went down to dealership and waited patiently in line only to be told they didn't fix it and he hadn't been able to calll me to tell me and other excuses pointing out all other customers paperwork he hadn't been able to address either. Well I'm sorry, he just lost my business. I'll go else wear. This was 2nd time and he was same both times. Something needs to change.
Bobbie Butler
Nov 21, 2021
5
40k mile service on my Audi. Worked from the lobby and enjoyed coffee. Service was fast and Mike my service advisor was very friendly and informative.
michael macpherson
Nov 20, 2021
5
At a time when many car dealerships are indulging in price gouging due to supply chain and vehicle shortages, it was refreshing to walk into Audi Peoria and be treated in a way that I felt they really want to earn my business...and they did. The whole transaction was honest and efficient from start to finish.
Paul Grill
Nov 19, 2021
5
Michael is an excellent guy , great service !! explained really well what the vehicle condition is and what it needs .
Prasanta Tripathy
Nov 18, 2021
5
After moving to the Phoenix area, we went to many car dealerships looking for a luxury sedan. The whole process with from scheduling a test drive online, to actually test driving the car in person, through to the final paperwork only took a few days. Juan, our consultant, was great throughout and never pressured us to buy. He explained all aspects of the car and set us up with the right vehicle. Overall, would highly recommend coming to Audi Peoria if you're looking for a new car!
Matthew Cox
Nov 16, 2021
5
Stephanie is top notch at Peoria Audi. She always kept me informed and does the best for her customers.
John Ramey
Nov 16, 2021
5
The staff did a wonderful job with our 28000 mi maintenance: effective, timely and courteous. I have enjoyed each interaction with them!!!
ken israel
Nov 15, 2021
5
Incredible service by Wyatt Yates and Sean Moran. Found the Mazda 6 through American Express Automotive Program. No pressure service is key to me. Wyatt was the consumate professional and Sean took great care of us for Financials. We will recommend your dealership and let people know to ask for Sean and Wyatt. Also, Wyatt I appreciated your tenacity to stay in touch and to follow up with me. Many thanks and I love the car!
Trish Renehan Vodrazka
Nov 15, 2021
5
The service department was great. Very attentive, friendly and on top of things. I loved the video link telling me what was going on with my A3. Thanks Michael! 😀
Jossie Chavez
Nov 12, 2021
5
Incredible service by Wyatt Yates and Sean Moran. Found the Mazda 6 through American Express Automotive Program. No pressure service is key to me. Wyatt was the consumate professional and Sean took care of us for Financials. We will recommend your dealership and let people know to ask for Sean and Wyatt. Also, Wyatt I appreciated your tenacity to stay in touch and to follow up with me. I got the car! Many thanks and I love the car!
Trish Renehan Vodrazka
Nov 12, 2021
5
i like the way everything was handled. the attention to detail is excellent and i liked the fact they sent me a video link for what was going on with my car after they had done the inspection. 😍😍😍
Jossie Gianna Shapira
Nov 11, 2021
5
I rarely give five star ratings to places. But Audi of Peoria really came through. Initially gave them my budget and they were still a little higher on the focus I was interested in. And I thought that was it. Then I got an email where they were able to come closer to what I wanted and they really did a great job taking care of me. I just had a bad experience at another dealership and had told them about it. Melissa was the first person I talked to and she was awesome. Brandon was a salesman that got back with me and was great the entire way as well. And Richard in financing was really great and made the rest of it so smooth. They all made it seem that taking care of the used car was just as important as selling the new one. I will definitely recommend Audi of Peoria.
Glenn Osborne
Nov 8, 2021
5
Audi Peoria is the most loveliest place to take your Audi and get serviced or even purchase one. From day 1 they have treated me with respect and have been always accommodating to me and treated me like a princess 🥰. I never had one day of stress with them or ever a worry bout anything.
Ester Cohen
Nov 8, 2021
1
Bought a car with a dent and blown speaker. Audi told me theyd get back to me to repair and Im still waiting.
Juan Reyes
Nov 5, 2021
2
Bought a car with dent and blown speaker and was told they'd help repair. Still have not heard back from them.
JUan
Nov 5, 2021
2
Bought a car with dent and blown speaker and still have not heard back from them about repair. They told they would call a couple days after I purchased the car and I emailed them about it and have not heard back from them.
Juan
Nov 5, 2021
5
Supply chain issues have impacted Audi dealerships across the Valley with availability of techs, parts and loaners so I appreciate the Service Manager, Dale and his Team of Mike and Stephanie for stepping up and taking care of my recent visit for major AC repair to my 2018 Q5. They updated me on status and got job done professionally as promised on timely manner!
Ken Sakamoto
Nov 4, 2021
5
I had a unique issue with the service, received a call from the Service Manager and all was good! The staff listen and take you seriously. Pleasant experience that is getting rarer in our world.
ElizabethB
Nov 3, 2021
5
Great service, very detailed report on services done and Michael was extremely friendly and attentive. I don't usually get dealership service due to the cost but this was definitely worth the cost.
ruben hernandez
Nov 1, 2021
5
I had a great experience with Audi Peoria, I was in town for business and my vehicle was vandalized. David Saisslin and the entire crew at Audi Peoria went above and beyond in their service! I came in without an appointment on a Saturday morning, they accommodated looking at my SQ5, diagnosed it within the hour, & managed to call in a favor and get me a vehicle from Enterprise when Enterprise was all booked. I greatly appreciate the high level of service and kindness received from David Saisslin and the entire crew at Audi Peoria, give them a try for your next Audi need.
Francisco Demoss
Nov 1, 2021
5
I had a great experience with Audi Peoria. Brandon A. was great. Wasn't pushy at all. Everyone was nice and easy to work with. Very happy with my results and the people there. Would definitely work with them again.
Mary Lund
Oct 25, 2021
1
Don't trust this Scottdale location. Matt service guy "terrible" Told me I needed a new car "50,000" On it."This was in 2018" right after buying it there. Was ripped off 4,600 then fought to get back. "Under warranty "They could never find my warranty. Finally they did. "Brandon" took months!!! Now they really treat me terrible. Jeremy tried to get me for another 1,600 this week.I left him speechless. "Under warranty " He wouldn't even look at me during checkout. "Terrible service" If I wouldn't of spoke up he would of had it."my money" Terrible service men. My husband passed away in 2018 they have taken advantage of me for years,My husband wanted me in a Audi because he heard how well they treat customers. "If he was here today" So disappointing. "Chris Powell" raised his voice at me after I went in his office telling him I being ripped. "I was mad" "Where's customer service Chris" Would love to hear from top Audi. Love my car but now who do I trust? I do want to thank Walter in mechanics for coming out to sit in car while my key was malfunctioning. Of course Jeremy didn't believe me again because it wasn't doing the malfunctioning then."I'm in tears" Walter came out we tried to start her up and she wouldn't detect key. Walter told Jeremy " customer right" THANK YOU WALTER. There should be more Walters there and clean up your store
Tonya Streety
Oct 22, 2021
2
Send me to AutoZone to service my ad blue, instead of providing me great service they seemed overwhelmed with work, it’s been like that when they have lots of going on at the shop
Juan C. Hernandez
Oct 20, 2021
5
First oil change for my new Q8- said would take 3 hrs. I drove for 2 hours to get to Peoria dealer.OOPS there are at least 2 recalls needed. Got a loaner, six hours later I drove home150 miles. A very long day. Customer rep Michael not once called me by name after addressing me at least 5 times in questions and signatures needed. Never told me where the coffee was, had to find it myself.. He gave me the paperwork and walked off. I read it and it stated the “the customer” had requested a few things to be done. This was NOT the case. I got up and questioned these statements and he explained the reasons, only after me asking what was going on.Wow! I get better customer service from my truck mechanic in Flagstaff Than this dealership. Pretty sure I won ‘t becoming back toPeoria Audi. I buy a 90 K car and get treated like its a Kia dealer. And don’t nickel and dime us. Upon getting the loaner was advised I’d have to pay for any gas used....really!?? Second visit months later I met David who stated that the guy I had before wouldn’t t do anything unless he was paid for it.. See above review. Been back 2 times and love David, he’s professional pleasant and keeps you informed of what, where and when for my cars service. He is the reason I keep coming back to Audi Peoria. He knows how to treat your customers.
kathy crowfoot
Oct 11, 2021
5
Great service as always !
Barbara Squires
Oct 11, 2021
5
Stephanie is the best!!
Sean Clark
Oct 8, 2021
5
The Service Department is great! Michael kept me appraised of the status of my vehicle throughout the process and they made sure my vehicle was ready as promised.
Jennfer Kester
Oct 5, 2021
5
I had my 20k service done on my 2020 Audi Q5 yesterday and the process was easy and stress free. My service advisor was David Saisslin and he was excellent and knowledgeable, explaining the process and costs carefully. I received a video walkthrough of my inspection including the tread depth on my tires, condition of my suspension components and wear on my brakes. Highly recommend.
Rebecca Wykes Stasi
Sep 30, 2021
5
Very professional. Did a great job. Michael was wonderful to work with.
Sharon Wiley Link
Sep 28, 2021
5
Excellent staff service, very friendly and helpful!
Dario Zuniga
Aug 31, 2021
5
Amazing experience buying a car. We bought the Q7 & love it! They took care of all our requests & made sure we were 100% happy. We love our car & it was such an easy buying experience. Thank-you!
Nicole Leuzzi Bruemmer
Aug 25, 2021
5
We purchased a Hyundai Elantra for our daughter and had a great experience. We live on the other side of the valley and after having several frustrating experiences dealing with new purchases, we found Wyatt at Peoria Audi and found the nearly new vehicle without all the dealer add ons that have gotten so frustrating. Although it still had a “protection package” it was included in the upfront pricing and not added on at end for $2000 which seems to be the typical right now. Automation makes the used car business a lot less frustrating! Thank you!
Danielle Constantine Rea
Aug 24, 2021
5
Great service. Took care of my issue right away. I stopped at the Audi dealership in Henderson, NV for the same issue and was told I had to wait 2 hours. The service department in Henderson did not seem too interested in helping me on the spot.
Anthony Sankar
Aug 11, 2021
5
Awesome people, very professional from the general manager, sales manager, salesperson and especially Dale Chavez the service adviser is gathering best!!!
Paul Phasouk
Aug 9, 2021
5
Everyone was friendly . Provided excellent customer service. I live in Vegas and have received extremely poor customer service from the Audi dealerships there. I was impressed with the care Juan & Rich provided. I will definitely come back to purchase another car. Thanks for the personal care you took with me.
April Metz
Aug 7, 2021
5
Great experience! I found exactly what I was looking for. Karina made the transaction go very smoothly. She was very responsive to my questions and in dealing with my trade. With me living 2 states away, it was very convenient to handle everything over the phone and she made it possible. My Audi buying experience was very pleasant and I highly recommend Audi Peoria!!
April Martinez Merjil
Jul 30, 2021
5
I purchased my Audi at Audi Peoria. My experience was average. I agree that the car sells itself. I do recommend the service and working with the service department. The Audi has been for an oil change and one minor repair. David is always very helpful and informative. Very pleasant to carry a conversation with while waiting for drop off and pick up. I like that a loaner is available while the vehicle is getting serviced. My experience with the service department has been excellent.
Renee Winter
Jul 27, 2021
5
Had a great experience with Karina, she made my trade-in and purchase very smooth, all form over the phone! Thank you Audi Peoria!!
April M
Jul 26, 2021
5
Mike & Ivan always take care of my car as if it were their own. Top notch service!!!
Darryl Revels II
Jul 25, 2021
5
Audi Peoria completed our 20,000 mile service. The service advisors and technicians did a good job of taking care of our needs.
Gene Ziegler
Jul 19, 2021
5
Highly recommend Audi Peoria and Michael in the Service Department. Thorough and professional ~ great customer service.
Jill Correll Mueske
Jul 16, 2021
5
Best service department out there! I know I can take my car there any time and it will be taken care of. David and Mike have been a huge help in taking care of my A6. I always feel welcome, don't feel that I am taken advantage of, and feel reasonably charged. I would definitely recommend!
Candice Em Bumpy
Jul 16, 2021
5
The service department have been very attentive the couple of times I’ve been there. Stephanie has been very kind and straight forward with things that my car needed and of course lending me a vehicle to be able to get around while my parts/ car was serviced. Thank you very much Stephanie for the great customer service.
Karla Rivera
Jul 11, 2021
5
I would recommend Audi Peoria for service. When my service took longer than expected, Stephanie, the service technician, offered transportation to home or elsewhere if I wanted. Service kept checking to see if I needed anything. They were very attentive and explained everything. I would highly recommend this dealership.
Betty Merwin
Jul 7, 2021
5
Great service department; especially Mike
Robert Forrest
Jul 2, 2021
5
Very professional dealership.
Jeffddollins
Jun 23, 2021
5
Scott and Greg were extremely helpful and patient when buying my new SQ5. 1000x better than all the other Audi dealerships in the state!
Ryan Katzenberger
Jun 22, 2021
5
Professional. Rapid. Incredibly efficient. Very pleasant personable and helpful over the phone. I had to have my car towed to their lot. I received a call the very next day. Service completed much quicker than anticipated! Car runs great again!
Helen Markowski
Jun 22, 2021
5
Very professional when it came to buying the vehicle but very slow on getting the title to our bank.
Larry Nelson
Jun 20, 2021
5
Audi service department was very efficient, friendly and accommodating
Michael Kennard
Jun 20, 2021
5
The dealership is Always excellent! Mike Franklin has been my service rep for 9 years and provides pleasant, knowledgeable and optimum service every time
Patricia Merritt
Jun 19, 2021
5
We love our Q7 and once again the service department exceeded my expectations! Just wish the sales department would do the same. Highly recommend service department only.
Michael Bristley
Jun 19, 2021
5
Audi Peoria serviced my A4 because my check engine light came on. They treated me like a customer should be treated from the time I called until the repairs were completed. I dealt with Stephanie who was great.
Sylvia Torres
Jun 14, 2021
5
Peoria, Audi is a five-star dealership! We drove from San Luis Obispo, CA to Phoenix, AZ to see and purchase a 2013 Honda CRV we had seen on line. From the initial phone call with Ty, our salesman, and John, the general manager, I knew we were going to have a truly positive car-buying experience, and we did! When we arrived at the dealership, we were greeted by smiles, helpful employees, and a beautiful shiny Honda CRV that looked brand new! We love our car, which we plan to tow behind our motorhome, and we love this dealership! This dealership is definitely five-star, and I highly recommend it to anyone!⭐️⭐️⭐️⭐️⭐️
Nancy Gerrish
Jun 13, 2021
5
video description of car issues is a great idea Thank you ,Dave !
Ed Ouellette
Jun 8, 2021
5
Very nice and professional people! We have Good experience for years ! Thank you
Delia Sav
Jun 6, 2021
5
My service rep was Stephanie, and she was outstanding from start to finish.
Charles Carrillo
Jun 4, 2021
5
Stephanie took care of me and the dealership went beyond what was required to take care of my issue. I bought the car from Audi Chandler, where the service experience has been terrible. I will only be taking my car to Audi Peoria. They get it.
Richard Vinroot MD
Jun 3, 2021
5
Wyatt sold my husband and I a A5 and we had the best experience!! Efficient , knowledgeable, eager to help . Thank you again
Brittney Hernandez
Jun 2, 2021
5
We had a serious problem with the steering and with in 24 hours the vehicle was fixed.
John
Jun 1, 2021
5
Mike Franklin is my service man and he has served me well over the years!
Harry Buoscio
May 31, 2021
5
Michael was efficient and helpful.
Jean Swessel
May 29, 2021
5
Stephanie took great care of my first 5,000 mile service, a simple tire rotation. And she expertly answered a question I had on a vehicle function on my 2021 SQ5.
John Riley
May 28, 2021
5
Finished on time and did a good job! My rep, Steffanie is outstanding with customer service!!
Robert Francis Barclay
May 27, 2021
5
Each to schedule an appointment and was in and out at promises times! Always awesome to see the familiar smiling faces
Deepa Kaur Walia
May 25, 2021
1
Took BMW in for oil change and a noise coming from the AC unit for the back and nothing was done and had to be taken to Arrowhead BMW.
Scott Chamberlin
May 25, 2021
5
Our purchase was easy, fast, and straightforward. We did not have to deal with pushy salespeople.
Lizzette Peregrina
May 25, 2021
5
Excellent service and customer service always fast .
Erik Ibanez
May 25, 2021
5
Audi Peoria is the best service center that I have been to. They are very thorough and very professional. They care about the customer as well as the vehicle. I have learned over the years that is better to buy a car based on the service center than it is on the sales department because the service department is who you’ll be working with for the next several years. I highly recommend using Audi Peoria.
Brad Dennis
May 21, 2021
5
Service team is great!! Mr Chavez always takes good care of us
Kelly Thomas
May 4, 2021
5
We only service our cars at Audi in Peoria. It’s the best place for service.
Caius Gall
May 4, 2021
5
My service representative,Mike is very pleasant to work with.
Troy Nguyen
May 4, 2021
5
We only service our cars at Audi in Peoria. It?s the best place for service.
Caius Gall
May 4, 2021
5
They are very accommodating at Peoria Audi and fabulous customer service.
Sheryl Hodgin
May 3, 2021
5
Repairs took a little longer than first estimated, but I was provided a loaner for the duration. My car has never looked better than it did when I picked it up.
Garry Swanner
Apr 30, 2021
5
I traded my 2013 Acura TL with the Technology package in for this 2017 Acura RLX with the Technology package. I found the car on the AARP / True Car website. They had listed it as a 'Great Price'. I called Acura Peoria and went to see it. The car was in great shape and had unusually low mileage of just 27,152 miles. My test drive was hampered by a bad alternator and battery. I purchased the car on 4-5-21. Audi Peoria replaced the alternator and sent the car to Acura Peoria to replace the battery and a bad battery sensor. The car was finally fully repaired and delivered to me by Jason Rawlins 10 days after I purchased it. It is like a brand new car. It rides smoothly and quietly. It moves out when you need it to. It took the mountains in Sedona with ease. This is my 5th Acura so the infotainment system wasn't confusing to me. Edmunds reviewers didn't give this gem due credit. Despite the delay to repair my car, I am very happy with my purchase and the service I received from Jason and Acura Peoria.
Dr Michael Bush
Apr 29, 2021
5
Thanks to Michael in services A Great service........
Ivan
Apr 27, 2021
5
I drove 1100 miles to purchase this vehicle. Everything was as stated it was a great experience. The fuel tank was even filled. The only thing missed was a copy of the car fax and original window sticker that I requested.
Zentz And Associates, Inc.
Apr 24, 2021
5
Michael I?m the service department was great. He got my car in, and got me squared away in less than a day. I?m very grateful.
Andre Williams
Apr 19, 2021
5
I had a fluke accident just prior to taking my car into the dealership. My car was struck by a large bird and the windshield was shattered. Peoria Audi put me in touch with he proper glass repair company, gave me a loaner car and then even cleaned the glass once the windshield was replace. They were incredible and I am so pleased.
Christina Barrett
Apr 17, 2021
5
As always, the service was excellent. Michael was his normal "best!
Raymond Catalano
Apr 14, 2021
5
Always a great experience at Peoria Audi Service department. Mike F is always friendly and knowledgeable and service has been quality.
Paul Mcgee
Apr 12, 2021
5
It was time to trade in a lease and I had 4 options of places to purchase a new car. By far the people at Audi Peoria were the most professional, accommodating, and reasonable people, and I was given a very good price on a very desirable car. Everything was arranged ahead of time, so when I arrived from Sedona all I needed to do was sign some papers and I was off with my new A5. Wyatt, John the manager, and the finance guy were great. I won't go anywhere else for an Audi
Red Rock Doc
Apr 11, 2021
5
Always a great customer experience
Kevin Calcagni
Apr 7, 2021
5
I was in a bind and had to tow my A5 to the garage and David S. was able to bail me out and get me back on the road. Good, friendly and amazing job. Thank you
Sam Wong
Apr 7, 2021
4
Excellent service from Mike and speedy work from the service department. Mike took time to show me solutions to 2 small problems I had with the door and the MMI. I really appreciated that, but as relates to the MMI, it made it more obvious that the directions to the MMI are incomplete. Audi should amend them. I expected that the car would be washed; it was not. Really? This is a high-end car dealership. Delivering a clean car should be standard. Also, the meager snacks provided were mediocre at best. When one has to wait several hours, it would be appropriate for the dealership to provide some decent nourishment, not just bagged, high calorie snacks. I know--COVID, but there are creative ways of dealing with that.
Gerald Chasko
Apr 6, 2021
5
I had a very pleasant experience. I live in Las Vegas and drove out to Arizona to get the car. The dealership was great in making the entire process as quick and smooth as possible for me so I could get back on the road.
Justin Arcemont
Apr 2, 2021
5
Had a great experience with Mike in service. Honest and very helpful. Highly recommend to bring Rico here to get service and see Mike. 5⭐️⭐️⭐️⭐️⭐️
Alfonso Rubio
Apr 1, 2021
5
It was great. Scott and Engle my salesman were great helping buy my first car. Rich finance manager helped me understand the process
Erick Pena Cordero
Apr 1, 2021
5
Service staff is exceptional. David went above & beyond yesterday in his efforts to help me with a confusing and frustrating problem with my car’s navigation system. Much appreciated.
Jeff Jacobs
Mar 31, 2021
5
In for 2 year service or 20,000 miles. Michael Franklin was my service person since we bought our A4 in 2014. He has answered multiple questions and showed me where to find things on the MMI. I’m just a little unhappy with Audi. Lost Google Earth the end of December, received email from Audi about it and said our 2018 Q5 was eligible for upgrade. Dealer checked MMI and said it was not eligible. Car was made 2nd half of 2018 so what’s up with that. I use Google Earth a lot and love it! Sorry to unload on you.
Jackackerman
Mar 31, 2021
5
The entire staff was outstanding, with the General Manager John Jaten leading the way. Audi of Peoria was our fifth stop after looking at Cadillac, Ford, Mercedes Benz and Chevrolet, trying to find the best SUV. Mr. Jaten was the first person to introduce himself and show us the 2021 Q8, as the other members of his team was working with someone. from my experience with Mr. Jaten, I can see he is instrumental to the success of this Company and without him we would still be looking for our new SUV. Mr. Wyatt Yates's customer service was and still is above the standard of Sales Associate. He spent maybe two hours or more going over the Q8's safety equipment, options, MyAudi and more. Mr. Yates made sure we were comfortable with the vehicle be for driving off. Five stars from the beginning, up to this point and I am sure in the future! Sincerely, Michael
Michael C
Mar 30, 2021
5
Excellent, fast and super easy. No complaints whatsoever.
Winston Boyce
Mar 28, 2021
5
Excellent buying experience. One of the fastest I?ve experienced with paperwork. The one thing that was pushed on us pretty hard was the optional services but that?s usually to be expected.
Douglas Sand
Mar 28, 2021
5
The SUV is Great. Jason, our salesman was right on target. He was a great listener and Sean, finance, didn't waste your time. It was worth the drive.
Janice Vaughn
Mar 23, 2021
5
I love my Audi and the service I’m provided whenever I bring my car in for routine service. I was recommended to them by my sister before purchasing & subsequently bought my car & took my mom in to get her a new Audi as well a few months after I purchased mine. Our family couldn’t be more pleased with our experience with Peoria Audi. Thanks Scott for helping me through the purchasing process and thanks Mike for always taking care of me when I bring my car in!!
Michael Speakman
Mar 19, 2021
5
Very pleased with their service. Wyatt was very helpful and friendly. Delivered my car for free. Really enjoyed the deal.
Alex Ners
Mar 19, 2021
5
Pleasant,clean,friendly fast will come back again overall very happy
Lavonne Buettner
Mar 19, 2021
5
Audi of Peoria has an Exemplary Service Department Team and I would highly recommend them to anyone.
Artemis Davitian-Derk
Mar 18, 2021
5
John, the general manager, and Wyatt, our salesman, were accommodating and were extremely easy to work with. We just purchased so we have not had to visit the service department yet. If they are as helpful as the sales department, Audi Peoria has a customer for life.
Michael D. D'Onofrio
Mar 17, 2021
5
Mike is outstanding! Helpful, understanding, thorough and a good sense of humor.
Debbie Batchelor
Mar 17, 2021
5
I’ve waited a couple of weeks to do a review because I wanted to make sure the car I bought wasn’t a lemon. And I’m happy to report it’s not! Thank you to Wyatt and Audi Peoria for the easiest and smoothest experience I’ve had at a dealership. From the moment I arrived Wyatt was courteous, already had the vehicle I was interested in ready to go, and most of all wasn’t a “pushy” sales man. I purchased a Nissan Rogue with low miles and very clean. I highly recommend Audi Peoria!
Don Fisher III
Mar 14, 2021
5
One of the best experiences I have had buying a vehicle. We spent several hours over two days test driving and then buying a vehicle. Great service from Wyatt - he spent a lot of time walking us through the various (and numerous) functions on our new car. Richard in Finance is the ultimate professional. He provided very clear and concise information throughout the purchasing process.
james McGill
Mar 14, 2021
5
Excellent sales staff Scott and Daniel went above and beyond to make this car buying experience enjoyable. Not to mention trade value and price of vehicle we're exceptional!
Craig Martz
Mar 14, 2021
5
😀Stephanie my service mansger is fantastic. She’s profesional, knowledgeable and goes out of her way to look out for the customer. Very refreshing in this industry. I highly recommend Pioria Audi!
Dave Scott
Mar 13, 2021
5
Everyone was very very nice and helpful. The service advisor, Michael Franklin was excellent in advising me what was done and what is needed later. Michael is the reason I will be bringing my Q7 back to this location
Chi-Town Doty
Mar 12, 2021
5
Good service. Explained everything what needs to be done.
Carl F Javier
Mar 10, 2021
5
Peoria Audi service department employees are friendly, knowledgeable, and efficient.
Dora Bowen
Mar 8, 2021
5
Excellent service- I had a problem with my Audi- Mike got me in for service the same day, got a quick repair and was out the door with zero fuss! Super impressed with the service and friendliness of the staff at Audi of Peoria!
Nicole Patrick
Mar 7, 2021
5
Friendly and knowledgeable service
Erik Parker
Mar 4, 2021
5
Michael was a great service person. Very helpful. He contacted insurance to provide the repair so we didn?t have to pay for insurance. Glad we had the insurance.
Elizabeth Hamilton
Mar 3, 2021
5
I bought the car online and had shipped to me. The team was great to work with and it was an easy, seamless transaction. Jason and Sean were great.
John Handley
Mar 1, 2021
5
Mike, my Service Advisor in Peoria, is fantastic. This is my 3rd Audi and I tell everyone that I keep purchasing Audis because of him!! Mike is always super friendly, he’s extremely knowledgeable, and always goes above and beyond. I love my Audi and Mike’s the BEST!!
Linda West Rizzo
Feb 28, 2021
5
Very easy process. Everyone I?ve come in contact at this dealership were nice and courteous.
Kelley Bentley
Feb 22, 2021
5
Fast friendly service. Service.dept. ran very efficiently.
Shannon Rand
Feb 15, 2021
5
Annual inspection. Timely completed as promised. Only suggestion is to add signage to advise where to go on arrival vs waiting with the vehicle for a service writer
Cathy Cooper
Feb 13, 2021
5
When I purchased my Audi I also purchased the extended warranty with it. When I have tried to use the extended warranty from Audi Gilbert they would always give me a hard time about it and recently I was told they no longer accept it. I contacted Audi Peoria where I purchased the car and the extended warranty from and thought I would be met with the same frustration. I WAS SO WRONG! I spoke with Dave Saisslin Service Consultant at Audi Peoria and was blown away with his customer service and honest responses to any of my questions that I had. They had no problem with the extended warranty that I had and offered to take my car the same day and give me a loaner car. Dave kept me up to date with the progress on my car and when it was completed went through everything that was serviced on my car. I just wanted to thank Dave for everything that he did for me and to let Audi Peoria know that they have a great person working for them. I know when it is time to purchase another Audi who I will be going too!!!!
Robert Murphy
Feb 10, 2021
5
So far, I've brought my '14 Q7 in for service twice and Both times have been successful repairs as well top-notch service from the folks in the service department. Michael F. was our service rep, and he did an outstanding job dealing with the warranty company on the initial visit and keeping us updated during that and the second visit. I keep telling him to put himself in for a raise and that I would sign it, but more than likely I have no real sway, so an honest glowing review will have to do. As for everyone behind the scenes (especially the Technicians): outstanding work! Top marks. Overall: At this time(2/2021) I can in good conscious approve of and recommend Audi Peoria for vehicle servicing.
NK Audi
Feb 9, 2021
5
Excellent customer service! Quick return and comfortable waiting area
Brian Campbell
Feb 5, 2021
3
My car came back dirtier than when I dropped it off. Acura would always wash and vacuum cars being serviced. Guess they don't do that here. I will probably go to Scottsdale Audi location next time. Kept my car for whole day for simple diagnostic. Came back the next day and they didn't even have the service light reset yet... smh. The positive, nice loaner car and Michael was great.
Brian Peterson
Feb 4, 2021
3
Took my car in because there was an issue with the door and was told the door needs to be replaced. I?ve had the car for barely a month and just noticed the door was sticking and something was wrong with the alignment. I was basically told there is nothing they can do....clearly this happened before I bought the vehicle and it was never disclosed. I was also told the GM ?was out of town? and I would get a call the next day.....never got a call.
Bob Bruce
Feb 4, 2021
5
As in my previous service appointments, this service was done with same professional courtesies. I really like this service department and the people.
Harold Lewis
Feb 2, 2021
5
David is phenomenal the Team is Amazing. Transparent and affordable service. Wowed every time.
Chyonne Burger
Jan 30, 2021
5
Mike is always so helpful and informative. I really appreciate his attention to detail.
Sharron Murphy
Jan 29, 2021
5
Very enjoyable experience overall. Love our Q7 hope to got another someday in the future.
Janet Nash
Jan 29, 2021
5
I bring my car in yearly for it’s thorough check. Mike always handles the customer service expertly. Makes everything easy. Thank you. Would give him a 10 if able.
Shaaron Cameron Meacham
Jan 28, 2021
5
Extremely helpful with explaining functions of my 2014 Audi Q5 I purchased from them. Very completely detailed & even the slightest damages totally restored. Wyatt Yates has followed up with me on the sale & encouraged me to feel free to call on him for any future questions or problems.
Ruth Loyer
Jan 22, 2021
5
Michael, The service Manager took care of me in every aspect of my visit. He took care of me making me so comfortable during these times, answered every question and got me out on time.
Bobbie Butler
Jan 18, 2021
5
Was a great experience I was in and out of the facility quickly and efficiently
Cheryl Blahnik
Jan 11, 2021
5
Very professional-helpful Was very personable Answered all questions
Richard Gendreau
Jan 10, 2021
5
Audi Peoria is awesome! Mike and David in service really take great care to customer service!! They’re very friendly and get you taken care of quickly!! They also make sure all of your car is reviewed not just what you think might be needed! They want you to be safe!! Go buy an Audi at Audi of Peoria!! Thank you all there!! Debbie Spry
Angelo La Jolla
Jan 5, 2021
2
I'm having trouble receiving work that needs to be addressed on my new SUV I'm tired of running back and forth to the dealer. I find it hard to believe that this is so difficult although everyone is pleasant and willing to help, I just can't get any satisfaction.
Peter Karstedt
Jan 4, 2021
5
Any and every time i come in to Audi of Peoria i am greeted and treated with respect amd not pressured in anyway. Whether it be in the sales, parts and, service department. I'd especially like to thank David in service for always helping and getting what needs done in a very timely matter.
Andrew Johnson
Jan 3, 2021
5
Never had a problem with this dealership....the staff takes care of any issues I may have....thx for your good service
Thomas Flaherty
Dec 30, 2020
5
I drove in from 60 miles away to see a vehicle I had been looking for. It was worth the time. Friendly staff and Management. I was able to work with them on my Trade-In and Financing.
Marianne
Dec 22, 2020
5
The buying experience as well as the servicing of our vehicle has been exceptional. Mike Franklin is a very knowledgeable and accommodating Service Advisor. The Audi personnel are all very friendly and helpful. We will definately be purchasing our next Audi from Audi of Peoria!
The Bells
Dec 19, 2020
5
Very helpful and accommodating. .....................
Frank Bell
Dec 18, 2020
5
Great customer service! Service department was wonderful.
Cynthia Halseth Babe
Dec 11, 2020
5
Allie in the service department was great to work with. Service/repairs were completed quick
Erin A
Dec 11, 2020
5
I enjoyed the experience and professionalism at Audi Peoria. Without reservation, I recommend Audi Peoria. It was first-rate.
Frank Limon
Dec 10, 2020
5
Great buying experience from Audi Peoria - walked in, found my spec at a nearby dealer in Tucson and concluded the new vehicle lease in the spot. came to pick the car next day after our salesperson went in person to drive it back from Tucson!
Olivier Houri
Dec 8, 2020
5
Professional, helpful and knowledgeable customer Service Advisor David Saisslin.
Catherine Gallagher
Dec 7, 2020
4
Very pleased with the service and staff.the facility is well run and business,nice to visit.
Peter Krzykos
Dec 6, 2020
5
Very helpful and knowledgeable employees. Great service. Highly recommended.
Damien Boyd
Dec 5, 2020
5
Fast and Professional Service! Service Advisors are exceptional!
James Gilboy
Dec 4, 2020
5
Great staff, very accommodating, polite,helpful,understanding,quality service!!!
Elaine Cofell
Dec 3, 2020
5
Great service department!
Ric Dill
Dec 2, 2020
5
The service manager was very courteous & aware of my needs. They did an excellent job cleaning my car. It almost looked brand new. This was my first visit to the dealership since moving to Phoenix. In Little Rock AR l was used to an extremely good and personal service, including wonderful cookies ( is a Southern thing) when l picked up my car. I highly recommend Audi Peoria.
Sol Aldara Albertson
Dec 1, 2020
5
Listened and was concerned about my questions and getting the correct answer and solving the problem. Car was ready as promised. Explained what was done and why it was done. Very professional and friendly.
Edward Stern
Nov 27, 2020
5
Great service experience at Audi Peoria. They don?t try to upsell you and value your time. Rates are very competitive as well. This is the 4th time that I?ve taken my Q5 there and will be back.
Jennifer Robertson
Nov 25, 2020
5
I've ordained Michael Franklin with the sobriquet (nickname) "Extra Mile" Mike because he always goes about and beyond is demonstrating excellent customer service and problem-solving skills to Audi customers.
Mark St. Cyr
Nov 24, 2020
5
Great people to work with. Particularly the manager JatonJ
JReyes
Nov 13, 2020
5
No pressure to buy and straight forward pricing with very nice staff.
Alexandra Dinbokowitz
Nov 10, 2020
5
This was our first exposure to Audi Peoria. We were extremely impressed withThe friendliness and efficiency of the dealership. We felt we were in good hands as soon as we walked in.
Carolyn Moss
Nov 8, 2020
5
David in service is always very helpful, nice and explains in detail what services were performed. I have had my rims repaired twice and each time I am extremely satisfied. A loaner is provided each time.
Joy Carroll
Nov 5, 2020
5
Easy to work with. Shipped vehicle to us. Vehicle was as described.
Mark Uebelher
Oct 31, 2020
5
Sally in the service department was amazing! She explained the work they recommended on my Q7 TDI. She didn’t pressure me into making a decision right when she called and was understanding when I said I wanted to go over it with my husband. She called me with an update when my car was not going to be ready until the following day. I will be returning to Audi Peoria and Sally anytime my Audi needs service.
Andrea Buscher Krediet
Oct 31, 2020
5
My service advisor David was amazing and very knowledgeable.
Anela
Oct 30, 2020
5
Yes! They have the best customer service. Didn’t pressure me into getting something I didn’t want. Everyone was so helpful and friendly.
Britten Browning
Oct 27, 2020
5
This is the place to buy your new or used car. Professional and knowledgeable staff to assist and answer questions. Great inventory of new and used vehicles all detailed and clean inside and out.
RWojo
Oct 27, 2020
5
The service and professionalism at Audi Peoria is outstanding! Mike, in the series department, is a gem. He is always courteous and goes above and beyond for us. I also appreciate Mike’s way of educating us about our car. He is not condescending or aggressive. Not just with us but with other guests that I have seen him interact with. We will definitely purchase our next vehicle from Audi Peoria.
DeNice David Watkins
Oct 24, 2020
4
I wish the dealership knew more about buying a vehicle from out of state and the taxes and license cost.
Paul Postler
Oct 24, 2020
4
Cindy Robles was very pleasant nd helpful. Very responsive to questions as well.
Julie Koo
Oct 24, 2020
5
Staff is very friendly, knowledgeable and helpful
Christine Puleo
Oct 20, 2020
1
We have worked with Peoria Audi for two different cars. First a Q5 and then downsized to an A3. Mike in the service department has always been professional, helpful and provided great customer service. Initial purchase/lease experiences were also great. Our experiences have changed drastically over the past two months in relation to the finance/sales process. I chose to purchase the A3 which was a lease, this was difficult from the start. Communication and consistent information was non-existent. Every person would give me conflicting information. Due to the generic information I received from finance I chose to obtain my own financing who asked for an end of lease packet, which Audi no longer provides. During this time I contacted the general manager to share my concerns and was offered an apology. I was told by finance that I needed to come in and sign paperwork and it would be a quick appointment, about 20 minutes. They kept pushing for me to finance through them which would have not been an issue except that I had already secured my own financing at a better rate than what was generically offered. We arrived on a Friday evening at 5pm and our “quick” appointment that was 1 and 1/2 hours long. We informed the finance director that the credit union said it could take up to two weeks for the loan to fund. All paperwork was provided the following day (Saturday)to my credit Union and a few days later I was told additional information was needed due to not receiving and end of lease packet. I provided the finance directors number to the credit union who was able to connect and receive additional information. The following week the loan was finalized and signed and the funds were mailed to the dealership. Throughout this difficult process I continued to receive emails from the dealership in which I responded to keep them aware of the process. The final straw was an aggressive message from the general manager who began his message with “we are past the point of patience” and that the contract that we signed to purchase the car would be cancelled by the end of the day if a check or tracking number was not received. I immediately contacted the credit union who spoke directly to the manager and clarified that the payment had been sent. I made one call to the finance representative and left a message, one to the finance director and left a message and three calls to the general manager and left messages. Not one person answered their phone or returned my call. Additionally I called the dealership and spoke to a sales person and left another request for the general manager to call me back. I did receive a call back from the general manager who listened to my experiences and offered an apology. We discussed the opportunities to improve the overall communication within the dealership as the general manager stated that he was unaware of the issues. I would have considered myself a lifelong Audi owner, however this frustrating experience will make me hesitant to consider having another experience with Audi.
Cheryl Smith Clerc
Oct 19, 2020
1
I'm sad that I paid a lot of money and trusted that I would get better results. Audi dropped the ball on this one.
Sonny Duran
Oct 12, 2020
5
Audi Peoria did a fantastic job selling us our brand new 2020 Q3 Sline Quattro. Everyone from sales to finance provided excellent customer service which made our car buying experience joyful and comfortable. Thank you so much for everything you do. Audi just gained another customer for life. Sincerely, Gene and Virginia Baccellia-Ziegler
Charlie Gene
Oct 12, 2020
4
I arrived a few minutes early and was greeted promptly and paperwork process started. Service advisor was very friendly and helpful. Although I was told on the phone not to expect a loaner, I was offered one and happily accepted. Perhaps because I increased the service which required more time. Had my questions answered and was called promptly when the work was done in the promised time frame. All in all very pleased although I thought perhaps someone might have run a vacuum and cloth then the interior briefly as part of the service performance since the exterior was washed beautifully.
CA transplant
Sep 21, 2020
5
If you need service done this is the place to go. I always ask for Mike and am never let down. He is a true customer service professional who knows exactly what his customers need and can tailor the discussion that way. Speedy in and out, quality of care, kept informed of the issues if there are any and they just do it right the first time, all the time. Hopefully Audi doesn't let this guy leave!
Barton Boma
Sep 21, 2020
5
I was selling my car and I put my info on Auto Nation. Audi Peoria sent an automated quote very quickly and Juan Mendoza, an Audi Brand Specialist, gave me a call . We agreed to meet and I had my check the next day. It was a great experience and I would highly recommend Juan and Audi Peoria very highly.
Mike Rheuport
Sep 14, 2020
5
Fantastic service. Go above and beyond! Micheal Franklin is the best service advisor and keeps me safe in my A5 Cabriolet. Will only shop at this dealer.
Beth Grcevich
Aug 31, 2020
5
I came in for oil change service a day ahead of what I scheduled in error. Thanks to David Saisslin service was done when I got there. He also made sure all my questions were answered and even went above and beyond buffing off a stain on my car after service. Thanks David!
Rodolfo Cascon
Aug 24, 2020
5
everyone was pleasant , not pushy , a very nice experience
Christopher White
Aug 11, 2020
5
Thank you David Saisslin for all your help ! You did great communicating with us and keeping updates on what our car was getting done .
Larry
Aug 7, 2020
5
I can always count on Michael Franklin, Assistant Service Manager, to make sure my S5 Cabriolet is properly serviced and provide a loaner when needed. I have no worries when leaving my Audi with my service manager and/or this dealership. I do enjoy visiting with Mike, who always seems to have a smile.
Linda Plummer
Aug 6, 2020
5
Mike and the team got me figured out on a long time issue I kinda ignored. Major kudos!!!
Darryl Revels II
Aug 6, 2020
5
they were very efficient in informing me about my audi recall and arranged a quick appointment , and then they helped in all ways they could to make it smooth and easy
Shazia Azhar
Jul 30, 2020
5
They care for my car as much as I love my Audi. Always make things right. Highly recommend!
John Dethloff
Jul 30, 2020
5
Great service! Always professional and clean!
Rhonda Ring
Jul 28, 2020
3
I requested for my windshield wipers to be fixed and it wasn?t. Also my breaks are squeaking although they replaced brand new brakes. Lastly, I did not receive a courtesy car wash.
Zakiya Jessup
Jul 26, 2020
5
Very customer oriented, and very accommodating. Fast and efficient service.
Richard Garrett
Jul 14, 2020
5
I was thankful they took care of us gave us a loaner. Told me battery was under warranty check the car breaks and all washed very kind.
Jacqueline Vidal
Jul 8, 2020
5
Scott Wikert (Salesman) did an amazing job of finding the car we wanted. He was able to find the perfect 2020 A5 with all the bells and whistles that we were looking for. Scott personally drove down to Tucson to pick up the car and brought it back so that we can purchase it that day. It was a bit of a challenge finding the right car but in the end, the experience was very positive. 😃
Ray Landingin
Jun 24, 2020
5
Staff was exceptional in meeting our needs. There was no pressure, they bent over backward to work with uo. I would recommend Engle to anyone!!!
Gerald Schumacher
Jun 17, 2020
5
Everytime you deal with Mike in the service department you can be sure that you will be receiving A1 customer service. The techs in the back get it done too!
Matthew Acosta
Jun 15, 2020
1
I have taken my car here previously for service and I like the service my vehicle gets but unfortunately the customer service wasn?t so great the last time I visit which was 05/22/2020. I dropped my car for service and was offered the shuttle service back to my place. On the way home someone rear ended us while in the company vehicle. It wasn?t a fatal accident but it was concerning. According to the dealership driver, the dealership didn?t want him to call the police to get an accident report and the dealership didn?t even bother to contact me at no point in time during the whole situation to ask how I was. I received a call few hours later after the accident to pick up my car and while picking up my car nobody but I mean no one bother to say ?sorry to hear about what happened this morning, are u ok? hope everything is well. Nothing at all.
Ever Banol
May 25, 2020
5
As always, Audi did an ecellent job! The Audi Peoria dealership is a pleasure to work with. The service advisor, David Saisslin, was knowledgeable, friendly, and definitely an asset to the dealership.
Ojars Strauss
May 15, 2020
5
Great customer service - they greet me right away when I come in for a service appointment - and are efficient with their work, and then getting me checked out. I have had no problems with any of the work they have done on my Q5!
Jan Chavez-Wilcynski
May 8, 2020
5
David and everyone and the Peoria Audi are very friendly. And have answers to to every question asked.
Juan Hernandez
Apr 28, 2020
5
Everyone at the dealership was friendly, knowledgeable and efficient. Made the entire process enjoyable!
Teresa Washington
Apr 5, 2020
2
Car was returned to me as washed, when in fact the front two wheels were not touched. Upon examining the oil filter housing, it still had the same road grim and no finger or rag marks indicating the filter was changed during the initial free oil change process. I've been changing oil for 30 years and couldn't believe this. This may also turn out to be a Yelp case. Photos are available.
David Hauptli
Mar 26, 2020
5
From start to finish it was the easiest purchase I have ever had. People were friendly, knowledgeable and helpful. My sales person Daniel Hobbs was excellent during the purchase and after.
Andrew Brainard
Mar 24, 2020
5
Mike Franklin always goes the extra mile whenever my car is in for routine service. Drop off, loaner, and pickup were all done quickly and competently.
JRSunDevil
Mar 14, 2020
5
I was attended to immediately upon arrival, service personnel were courteous, competent, and professional
Augie Zito
Mar 13, 2020
1
Return all phone calls when CUSTOMERS CALL AFTER THE SALE OF A CAR!!! Customer service continues after the sale of a car. If I could take it back I would just because after I bought the car I was treated like crap. Literally called more then 8 times with no phone call back. The finance lady is TERRIBLE!!! I would never go back there EVER!!!
Jeff Baumgartner
Mar 8, 2020
5
Second purchase. Great dealership. Scott was great. Love our Q5.
Michael Walker
Mar 7, 2020
5
Staff was friendly wright from the time I entered the service area until I left. The service representative was knowledgeable and took the time to explain what was required . In addition I was offered a loaner at no cost. My car was repaired and cleaned when I returned to pick it up.
Service Rating
Feb 27, 2020
5
Have been a customer of Audi of Peoria for many years and have always had positive experiences with Service Dept. This visit was no exception after experiencing a coolant system issue near the end of their business hours. I was able to get there and was immediately processed and provided a loaner vehicle. Once parts were obtained, they quickly repaired and had my vehicle back to me in clean and working condition. Service is always appreciated and always top notch.
Marc Smith
Feb 25, 2020
1
Scam values on purchase and trade. Although they claim to have special no haggle pricing on their cars, their scam is to under value the trade vehicle to get any money saved on sale prices back for dealer.
John Davis
Feb 25, 2020
5
Service, professionalism, timeliness, facility, loaner car process
William Stone
Feb 24, 2020
5
In for a recall on my q5, was out in 49 minutes with a clean car- GREAT SERVICE as slwsys
Barbara Bennett Squires
Feb 22, 2020
3
I thought the service was really good until I received my car back and I noticed my tires were not rotated after being told and on paper that they were rotated.
Eugene Mincks
Feb 20, 2020
5
Customer service and service repairman were outstanding! They went out of their way to solve mu problem.
Paul Schlender
Feb 6, 2020
5
I love Peoria Audi Service Department. They always make sure I understand the repairs and why they are needed.
Robert Cummings
Feb 5, 2020
5
I took my 2012 Audi 4 in to have it serviced and detailed. My car looks amazing and I couldn't be more pleased. I have been taking my car to Audi Peoria for 7 years and have always had a good experience. Thank you Michael for all your help over the years.
Sharon Stutzman
Jan 30, 2020
5
Everyone here is very helpful and the facilities and service are excellent. Lee handled everything perfectly for us.
Bill Murr
Jan 29, 2020
5
Took our Q5 into Audi Peoria yesterday for it's 20,000 mile service and had a very pleasant experience. Our loaner vehicle was waiting for us right outside the door (also a Q5) and off we went. After a couple of hours of shopping we were heading back when we received a call to say our car was ready. Will definitely use Audi Peoria when it's time for the next service.
Colin Blake
Jan 24, 2020
5
Very profesional approach on reparir service. Top mechanics and service reprezentative . Did not expect that...
Marcel Garba
Jan 23, 2020
5
The internet sales team made our purchase easy and pleasurable.
Harry Naubert
Jan 21, 2020
5
Very good service the appointment was finish in a timely manner and the staff very friendly
Barbara Lake
Jan 17, 2020
5
Fast service; friendly and knowledgeable staff (especially David)
Diane Canter
Jan 9, 2020
5
I like the no haggle price point. After reviewing KBB and Edmund's TMV the used Honda Pilot I bought was a great deal. I was looking for a specific year and model and Audi of Peoria had the SUV I wanted.
Ishmael A.
Jan 7, 2020
5
Had 30,000 mile service on Q7. Good experience.
Charles Meslow
Jan 3, 2020
5
Wonderful fast service with great staff.
Sharon Chism
Dec 19, 2019
5
Very very helpful very professional explain everything perfect and do the job perfect.
Bogdan Paleczny
Dec 10, 2019
5
I greatly appreciated the service at this dealership! Todd, Josh, and Juan answered all my questions and were extremely helpful! I had previously visited another Audi dealership which was a lot closer to me for information about the vehicle I ultimately purchased (Audi A5 sportback) and didn’t receive anywhere near the level of service / willingness to work with me on a deal. This caused me remove the Audi from my shortlist and look at other vehicles. When I saw an Audi Peoria online ad and reached out, there was great communication, teamwork from the different salesmen, and very helpful service. It was definitely worth the 40 min drive to work out a great deal with service oriented sales people
Onye Chi-Ukpai
Dec 7, 2019
5
All of our experiances have been positave with the dealership. Especially the service dept.
Thomas Rock
Dec 7, 2019
5
Excellent sales staff. Nice clean showroom. They had the car we wanted. Love the Q5.
John Martner
Dec 6, 2019
5
Bought my new '19 Q5 as my lease was up on my '16 A3. Daniel and Josh were great in getting things prepared, and done, while over the Thanksgiving Holiday. Had a mobile notary sent to sign documents while I was out of town, and had the car gassed up, cleaned, and ready to go when it was picked up. Very smooth process, and were great to work with along the way.
Brady Eagle
Dec 4, 2019
5
Great service experience. Very pleasant to deal with , explained everything to be done Completed on time
Richard Clark
Nov 28, 2019
5
Service and repairs on your automobiles.
Jim Gray
Nov 20, 2019
5
He gave additional information that was helpful. Explained features on car also
Diane Wettstein
Nov 2, 2019
5
Wonderful experience at Audi Peoria. I got everything I wanted
Jane Dara Rosenbloom
Oct 22, 2019
5
Great customer service, friendly, clean and I would buy my next car from them.
Stacy Peters
Oct 18, 2019
5
Excellent service managers. Mike is by far the best service manager ! He is attentive to my. concerns and goes above and beyond to resolve any issues that pop up.
David Lyijynen
Oct 11, 2019
5
Mike my service advisor is not only very polite and courteous, he?s helpful and friendly. What a wonderful person he is. I really like my S4 and I?m lucky to have a service department that you can trust and have a good experience when dropping off your vehicle. Thank you!
John Melcarek
Sep 19, 2019
1
poor customer service, unknowledgeable, overpriced. Felt like they were trying to get one over on me to get some more money.
Dee Sparkles
Sep 11, 2019
5
If you are looking for an Audi dealership that cares about customer service with people focused on doing things for you without the hassle of buying a car this is the one. I did most of it on line and went for a test drive and received all the information I requested immediately and left without any harassment. My wife and I decided what car and again did the rest from home, set up a time and went back for car delivery. Best car buying experience yet!
Rigoberto Munoz
Sep 6, 2019
5
Had a great experience at Audi of Peoria, Roger was a pleasure to deal with, no hassles, took our Cadillac as trade. We love our Q5.
David Kitchen
Sep 4, 2019
5
Everything from the sales staff to the service department. Mike was great in service and the sales staff was very helpful.
Jim Rockelmann
Sep 2, 2019
5
Forgot to leave my key and they dents rep to pick it up. Great service.
Michael Walker
Aug 29, 2019
5
From the very first visit Engle made the whole car buying experince easy and stress free. The no haggle pricing was great and everyone I interacted with were very nice. Best car buying experience I have ever had.
Shan19on
Aug 26, 2019
5
Simple no haggle process and still got a good deal. Friendly no pressure experience.
Shannon Rand
Aug 23, 2019
5
First time buying a car in my life and I expected the worse. Not here at Audi Peoria. Mr. Cary was easy to work with. I almost settled for a vehicle that didn?t check all the boxes, but with the help from Greg, they were able to find me the car I wanted. I received top notch customer service and I?m happy with the purchase.
Charlene Lucero
Aug 19, 2019
5
Great buying experience! Roger Cary was extremely helpful and a pleasure to deal with!
Thomas Morris
Aug 12, 2019
5
Incredible service team, my service advisor (Mike F.), is hands down the BEST! It’s always easy getting my car serviced and getting a loaner car. Highly recommend!
Denise Hanna
Aug 5, 2019
5
Audi Peoria was a pleasure to work with and very accommodating, especially since I was flying in from Florida to pick up my Q5. Engle provided answers to all my questions and the vehicle was just as advertised. Easy group to work with and highly recommend you see them first if you are looking to purchase a vehicle.
Mike Donathan
Aug 2, 2019
1
We have been getting the run around for months now. We purchased a Ford F-250 truck from this dealership and we were told it was "bulletproofed," only to find out it wasn't. The salesman apologized and said he did tell us it was bulletproofed, and his GM would be in touch to resolve the issue, as the lack of bulletproofing has cost us $2,000 to fix the most recent issue. As of now, no one has reached out to resolve this issue. The BBB has been contacted, but this dealership isn't even accredited by them, which should have been our first sign to not purchase from this dealership. The Attorney General has also been contacted, as this is an inappropriate way to run a business. Unfortunately, we learned the hard way that this dealership is nothing but a sham. We are still hoping they will return our calls and reach out to fix this problem, but it’s been months with no solution.
Kristy Reischman
Jul 4, 2019
5
Internet Sales is the way to go. My sales rep, Todd, was superb, knowledgeable, and delivered the car I wanted from an out of state source. Rene handled all the financing and purchase documents. I've never purchased a car so easily. My Audi Q7 is amazing!
Ricardo Hall
Jun 30, 2019
1
My experience with Ms Nicely in finance was extremely poor. I am an active duty service member and was told by her that she did not have to honor the Soldiers and Sailors Relief Act, which allows me to utilize my Texas drivers license until I depart active duty, regardless of original expiration date. She was condescending, rude, and eventually refused to even respond on the phone. I've send a notice to the Audi corporate counsel and customer service offices and plan to pursue this so that other service members do not have to deal with this kind of disrespectful and rude behavior. I would not recommend working with this dealership, based on the treatment I received. I hope your experience is better.
Eric Smith
Jun 8, 2019
1
Bought a preowned vehicle from them through the AutoNation network. We live a distance from the dealership so the vehicle was to be delivered to us. Sales associate Scott Wickert was great before the sale and very responsive. However once they had my check and paperwork done that completely changed. Was told on 5/8 the vehicle would arrive to me in 4-6 days. 5/17 still no vehicle and no contact from the dealership without my calling them to find out where the vehicle was. Several requests, email and calls to the dealership went completely unanswered. Vehicle finally arrived on 5/24. Still silence from the dealership and zero attempt to make up for being without a vehicle for 17 days instead of the promised 4-6. Typical overpromise and under deliver. Clearly just a transaction to the dealership, no customer service.
Christina Sberro Boyles
May 26, 2019
5
The dealership has excellent customer service, fair prices and is low key, unlike some of its competitors. We have purchased three vehicles from Audi Peoria and I have had only positive experiences.
Holli Ploog
May 21, 2019
5
Scott Wikert is an incredible sales person. He facilitated my vehicle trade & found me a Q5 with the absolute exact spec I was hunting for. I highly recommend Audi Peoria.
Jason Lentzke
May 10, 2019
5
Quick, friendly and efficient!!
Juleen Laforcarde
Apr 29, 2019
1
Service center. After we had our tires checked at Discount tire for low pressure where they filled them but we could not figure out how to get the low tire message off. Took in our A3 to Audi where we purchased the car in December 2018. Audi service center told us to not take our car to Discount Tire since they never actually "check the tires" to see why they are losing air but we experienced the same level of service at Audi. Service center added air, 3 days later low pressure icon and message again. They actually checked the tire per our request the second time and found it had a big screw in it. Kept the car for 3 days to order an new tire which is fine but on the third day, never called by 4 pm like they said they would. We finally called around 4:30 pm and they told us the tire ordered was not in and the guy handling our car was out sick. Finally got the car back the fourth day. More communication would have helped. Also, actually checking the reason behind the low air pressure would have saved us time as well. Our buying experience there was great, not so sure about the service center on our CPO car.
Jo Ann Runyan-Brass
Apr 29, 2019
1
1) I bought a CPO Audi Q8 in March 2019. Good price. I drove 700 miles each way to do the deal. It’s a great vehicle. 2) Friendly and constant communication before I got there to finalize the deal. However, The manager Jeffrey Kohn couldn’t get simple numbers correct on several deal sheets. 3) When I arrived the vehicle was out front, clean and nothing missing. Nice. 4) Before I set foot in the dealership I provided them with scans of my ID, insurance & current registration. I also told them I would not need a loan or credit check nor would I authorize one. 5) The day i picked it up I brought my identity documents, trade-in, a check from my credit union and $ to pay for the vehicle in full. They knew all of this in advance. 6) The salesman Scott Wilkert handed me what looked like a redacted credit application and told me to fill a few spots in “due to identity check, 9/11, terrorism, etc.” From my dealings in finance I knew that was a lie & told him that. I told him & wrote on the paper I would not authorize a hard credit pull inquiry for an auto loan. He said he understood. 7) The rest of the deal went fine. Scott Wilkert did a good job showing me the Q8’s features. I met with Helen Nicely for paperwork and I left with my vehicle. 8) 2 hours later all the tires had a warning light (TPMS) that I fixed manually since each tire was 3-7lbs low on air. 9) The next 2 days I texted the salesman Scott Wilkert several times to get basic things setup that should have been completed at the dealership but nothing happened. A couple days later I contacted Audi directly to setup (Key User, My Audi, SiriusXM trial). 10) The next day I got an alert of a hard inquiry on my Experian credit report for the purposes of an auto loan. I contacted Experian and they said the dealership needs to fix it. I reached out to the dealership and got the run around from the dealership (Helen Nicely, Jeffrey Kohn) Once I replied with the actual laws (below) they stopped communicating. I have a report into AutoNation corporate. 11) Attention Vehicle Shoppers: The Patriot Act-Terrorism Hard Inquiry Credit Check line dealerships use is a scam. The USA PATRIOT Act of 2001 law does not require that a dealership perform a credit check on a customer that brings their own financing from their credit union, bank, etc. This has nothing to do with the PATRIOT Act of 2001 and should never be invoked by a dealership because it’s false. Dealerships DO have to check all buyers against the U.S. Department of Treasury Office of Foreign Assets Control's list (OFAC) of designated nationals and blocked people. This is also NOT a hard inquiry credit check and doesn’t require an SSN. OFAC also pre-dates The PATRIOT Act. It’s a way to size you up, shop your information and sell you more stuff for them to make more $. This dealership & AutoNation needs to stop this blatant misuse out of an unrelated law. A simple google search is all you need. 12) Note to the dealer & AutoNation: If you are really concerned about terrorism & fraud then run a soft credit inquiry on a person or use the OFAC database as intended. Also, if a person leaves you a large check, an expensive trade in and $, their identity documents, etc then you’re safe. Get real & stop misusing a law to lie to people to fit your sales tactics. Thank you.
Darren Holmquist
Apr 24, 2019
5
Mike and his crew in the service dept. always do an outstanding job. Wouldn't go to any other shop.
Keith Molan
Apr 23, 2019
5
Mike in service did an outstanding job ! He above and beyond to get everything handled. I will only use Peoria Audi Thank you
Samuel Ginyard
Apr 23, 2019
5
Excellent service top to bottom! From negotiations to driving off the lot with my new A4.
Christopher Hiland
Apr 22, 2019
5
I have an Audi S7 and couldn't be happier with the service provided by Audi of Peoria. Mike is especially easy to talk to and work with.
Sally Shobe
Apr 5, 2019
5
The service department did exactly what they told me they were going to do and what I requested be done. The cost were fair and what they quoted me before they started the work
David Spall
Apr 4, 2019
5
We had limited time and really appreciated the no-nonsense, professional experience when buying our new Q7. Shot in sales and Jason in finance were extremely friendly, knowledgeable and just wonderful to work with.
Matt Levine
Apr 2, 2019
5
I recently bought a new car from them. It was a pleasant experience. Our salesman Daniel was great! The whole staff was very cordial. I would strongly recommend Audi Peoria
Navjot Bains
Apr 2, 2019
5
Mike, the agent, was fabulous, making the process of taking my car in for service reasonable, and, to the extent possible, a positive experience.
Charles Arnold
Apr 1, 2019
5
I can always count on Michael Franklin, the Assistant Service Manager, to make sure my S5 Cab is properly serviced and to provide a loaner when needed. I have no issues with this dealership and enjoy going there.
Billie Linda Plummer
Mar 29, 2019
5
Great service department! Thanks for making my process so simple and speedy!
Lindsey Leonard Bowley
Mar 28, 2019
3
I have been to not luxury car dealers and they offer bottle water and donuts or snacks while waiting and audi does not.
Raymond Suarez
Mar 19, 2019
5
Great Service Team !!!!!!!
Ricardo Perez
Mar 18, 2019
5
We found a great deal through the internet and made arrangements to fly to PHX to see the car (we live in the San Francisco Bay Area). We had been looking for a specific model and nearly purchase a car the weekend before that was a year older, but the dealer still had it at the detailer and we couldn't see it. We are so lucky that we didn't. Audi Peoria did a great job and let us take the car during the final paperwork, which took an extra 1/2 day. Not a lot of pressure and a fair price - but no haggling... We think they are a good dealership in this area.
K. H.
Mar 17, 2019
5
Friendly and helpful staff. Great experience
Mike Wunderle
Feb 1, 2019
5
Excellent service. Mike the service was very knowledgeable and took the time with me understand my needs. All of my issues were addressed and repaired. Having a loaner car made th whole experience simple.
Tony Belli
Jan 25, 2019
5
The process was very cordial. The person with whom we dealt was very cool. There was no pressure. We discussed the various features available, particularly those, in which I expressed an interest. I was satisfied with the settled price
John Master
Jan 21, 2019
5
Th dealership replaced the differential of the car. Took them three days to get the replacement part, and another three days to complete the repair. It was an outstandinfg experience from an excellent dealership.
Douglas Mitchell
Jan 18, 2019
5
Very professional and knowledgeable staff. Arelli my service advisor seems to know everything about every Audi vehicle and can always answer all my questions.
Robert Matej
Jan 17, 2019
5
Excellent except for having to wait for 1 1/2 hrs to complete the transaction. I expected a cash transaction to go much simpler and that I would have been able to leave the dealership with the car. However they did agree to deliver the car and paperwork to my home in Scottsdale the following day which they did and the transaction was completed to my satisfaction
Chad Rogers
Jan 5, 2019
5
Very quick and Lee explained wht was done very clearly.
John Williams
Jan 4, 2019
5
Amber was excellent, A+ car buying experience.
Dallas Peagler
Dec 27, 2018
5
Very professional. Got me in and out in just a few minutes. Ready with the loaner and had my car ready in a short period of time.
Ron Daniels
Dec 20, 2018
5
Excellent service and attention to detail. Appreciate the loaner vehicle
Herbert Tirjer
Dec 17, 2018
5
I used to hate shopping for a new vehicle, not anymore. Had a wonderful experience. Scott, our salesperson made it a joyful undertaking. He, along with Renee and Josh Gavin could not have been more amenable. Left with a Q7 which was love at first sight. Also, received a fair trade in price for my Mercedes.
Monte Midler
Nov 12, 2018
5
Great service experience at Audi Peoria. Clear expectations were set and executed. They answered all my questions and even a few I didn’t realize I had. Best of the best!
KJ
Nov 12, 2018
5
It was a stress-free experience. Nice people including the salesman, the finance manager and the receptionist.
Becky Bakutis
Nov 12, 2018
5
Lee was very efficient and on time with my appointment. Exact on estimated wait time. I was able to use their waiting area desk to accomplish some work while I waited. Nice people in this dealership.
Barbara Eaton Nash Schoenecke
Nov 7, 2018
5
Best car buying experience of my life. Very friendly staff, upfront and honest, no games or pressure. I highly recommend Audi Peoria to anyone shopping for a new car. Ask for Amber, she was great and made the entire process quick and easy.
Kevin Gierhahn
Nov 1, 2018
5
I've been doing business for 5 years with Peoria Audi, and they've been incredibly helpful and polite. I couldn't ask for more.
Mike Noel
Oct 24, 2018
5
Service Department Is always excellent.
Michael R Jenks
Oct 9, 2018
5
I just had the easiest and most pleasant experience trading in an Audi and buying a new A4. Amber could not have been more helpful and pleasant. The process went very smoothly and I got a great price on both the trade-in and the new car. I am glad I left North Scottsdale and came to Peoria!
Neil Singer
Oct 9, 2018
1
To start off, I'm not one to write reviews at all, but the experience I had was so unbelievable I feel obligated. I had found this Merlin Purple Audi S3 online and put in an inquiry. Naturally, I got a call within an hour and spoke with a salesperson (Amber) who was very helpful and got the ball rolling right away by having me give my credit app over the phone, assuring me since I'm already financed through Audi it should be an easy upgrade (I had a 2015 S3 for trade) A while later I get a call from Amber saying I'm approved and she gives me a list of documents to email over. Once everything is sent and verified she asks when I can come down to Pheonix to pick up the S3. We plan a date that works for me and I put my deposit down for the car... About a week later I drove the 870 miles to Arizona, (I live in Denver) gotten some sleep at a hotel, and now it's 9AM, time to go pick up my car... As soon as I get there I'm greeted by a salesman who informs me that my original salesperson, Amber, had the day off but he was going to take care of me. The first thing they did was get my car so they could appraise it and switch my aftermarket wheels onto the new one. Everything is going somewhat smoothly and eventually I fill out alllll the paperwork and I'm handed the keys. As I finishing up switching over all of my stuff into the new S3, the salesman comes out and tells me to hold on, and that something is wrong with the financing. I ask him what he meant by that, and that I thought we already had that taken care of... he tells me the manager will come let me know what's going on. So after an agonizing 30 more minutes the manager comes out and let's me know that apparently when I gave my credit app over the phone, Amber had put down that I made about $500 more then i actually do, so the bank wouldn't complete the loan because my income wasn't matching. At this point I'm extremely confused, because even if that happened, I had sent my paystubs going back 3 months to Amber to verify, and she said they were fine and would be sufficient. When I tell the manager this, his face turns white and he says "I'm so sorry, I don't want to point fingers, but Amber completely f*** this up. This is the first time we're seeing these paystubs" ...at this point its about 2pm, I was supposed to have been headed back to Denver already, and now he's telling me I need to resend paystubs and asking if I had a cosigner?? After another 30 minutes or so he tells me they denied me unless I put down more money or I can somehow make my income match? I declined that, so they switched my wheels back, apologized, and sent me on my way... I took 2 days off work, drove over 2000 miles on my car, further devaluing it, wasted money on a hotel, food, gas all because of somebody else's mistake? The salesman I worked with told me that the General Manager should be contacting me, but I haven't heard from anybody since I've left. They made a huge mistake that cost me over $1k and I can't even get an apology? Pic is the new car with my wheels on it.
Chris 'Kontender' Jackson
Sep 29, 2018
1
To start off, I'm not one to write reviews at all, but the experience I had was so unbelievable I feel obligated. I had found this Merlin Purple Audi S3 online and put in an inquiry. Naturally, I got a call within an hour and spoke with a salesperson (Amber) who was very helpful and got the ball rolling right away by having me give my credit app over the phone, assuring me since I'm already financed through Audi it should be an easy upgrade (I had a 2015 S3 for trade) A while later I get a call from Amber saying I'm approved and she gives me a list of documents to email over. Once everything is sent and verified she asks when I can come down to Pheonix to pick up the S3. We plan a date that works for me and I put my deposit down for the car... About a week later I drove the 870 miles to Arizona, (I live in Denver) gotten some sleep at a hotel, and now it's 9AM, time to go pick up my car... As soon as I get there I'm greeted by a salesman who informs me that my original salesperson, Amber, had the day off but he was going to take care of me. The first thing they did was get my car so they could appraise it and switch my aftermarket wheels onto the new one. Everything is going somewhat smoothly and eventually I fill out alllll the paperwork and I'm handed the keys. As I finishing up switching over all of my stuff into the new S3, the salesman comes out and tells me to hold on, and that something is wrong with the financing. I ask him what he meant by that, and that I thought we already had that taken care of... He tells me the manager will come let me know what's going on. So after an agonizing 30 more minutes the manager comes out and let's me know that apparently when I gave my credit app over the phone, Amber had put down that I made about $500 more then i actually do, so the bank wouldn't complete the loan because my income wasn't matching. At this point I'm extremely confused, because even if that happened, I had sent my paystubs going back 3 months to Amber to verify, and she said they were fine and would be sufficient. When I tell the manager this, his face turns white and he says "I'm so sorry, I don't want to point fingers, but Amber completely f*** this up. This is the first time we're seeing these paystubs" ...At this point its about 2pm, I was supposed to have been headed back to Denver already, and now he's telling me I need to resend paystubs and asking if I had a cosigner?? After another 30 minutes or so he tells me they denied me unless I put down more money or I can somehow make my income match? I declined that, so they switched my wheels back, apologized, and sent me on my way... I took 2 days off work, drove over 2000 miles on my car, further devaluing it, wasted money on a hotel, food, gas all because of somebody else's mistake? The salesman I worked with told me that the General Manager should be contacting me, but I haven't heard from anybody since I've left. They made a huge mistake that cost me over $1000 and I can't even get an apology? Pathetic.
Chris
Sep 29, 2018
5
This is my second Q class vehicle purchase from Audi Peoria I am very satisfied with their service Everything went smoothly
Lawrence Paule
Sep 27, 2018
5
A great place to buy a car. Engle was so helpful from start to finish. It made the car buying experience a very pleasant one for me.
Jim Gosnell
Sep 8, 2018
5
Plain and simple... stellar service!!
Dennis G
Aug 30, 2018
5
Service department was able to get car ready quickly on a Saturday. Very helpful.
trepko0727
Aug 22, 2018
5
A+++ Michiel in service did an Awesome job. He arranged for me to pick up my car after service hours. Very accommodating super job
Alrubio
Aug 20, 2018
5
From the moment Amber Mills contacted us on our inquiry the experience was very positive. She quickly answered our questions and enabled us to move forward with the purchase seamlessly. Best car buying experience we ever had. Very grateful for having her help us. The rest of the staff was just as good. Thanks.
Russell Villeneuve
Aug 15, 2018
3
The hood of my Q7 has a paint bubble on it. Dealership said someone must have put a paint drop on it but I've owned it since it had 1,000 mile on it and haven't done anything to it. I think it's a manufacturer problem but dealership wouldn't do anything or look in to it. Also, with a more expensive vehicle something like this should be looked in to and not just tell me 'someone' must have put a paint drop on it. I have never had anyone put a drop of paint on it. Very disappointed with the answer given. I've owned multiple BMWs in the past and wanted to try an Audi. I will not buy another one. Service is way below BMW service. Also, I've never taken a vehicle in for service and the car wasn't washed when they finished it. Seems like things slip by there
Carservice
Aug 14, 2018
1
I purchased a new car in June 2018 and my experience with Renee Nicely(financial department) was awful.I will not purchase a car in the future from Autonation.
Simona Constantinescu
Aug 13, 2018
5
I had my windshield replaced and annual maintenance performed on my vehicle. The whole process went very smoothly, and they even got everything completed in half of the time I was originally expecting. Great job all around.
Keith
Aug 10, 2018
5
This was our first service at our Audi dealer for our 2017 A4. It went as expected with no problems. Our loaner car was ready when we got there.
Irene Bloch
Jul 31, 2018
5
We met with two different sales associates, Amber and Engle, and both are extremely knowledgeable and helpful.
Richard Garrett
Jul 23, 2018
5
5.0, as I expected. The service department at Audi Peoria is consistently Outstanding!
Kevin Mccarthy
Jun 28, 2018
5
Exemplary service - friendly, helpful, accommodating.
Jim G. Valente
Jun 4, 2018
5
Service was excellent. Professional, on time. They also provided a loaner car.
Mark Johnson
May 25, 2018
5
Sadly, our local Audi dealer did not seem to be interested in earning our business. I called Peoria Audi and it was immediately obvious that they would work with us to get the vehicle that was right for us...even talking us out of some options! We factory-ordered a vehicle, they kept us informed of the status and picked us up at the airport when we flew in to pick it up. Our sales rep (Jake Surby) spent 4 hrs going over every feature of the vehicle until my wife was comfortable with it’s operation. This ranks among our best car-buying experiences! It was well worth the trip to Phoenix.
Richard Steichen
May 21, 2018
5
Amber Mills is simply the best person to deal with !!
Gagan Bawa
May 18, 2018
5
Salesman was chill, finance lady was awesome and even the GM dude who is usually the heavy was nice. Well done, you have my repeat business. Early problem with car was fixed at their expense,appreciate that.
Azcarfan
May 4, 2018
5
I had aan excellent experience at Audi of Peoria. Everyone there was very nice and very accomodating Very professsional Would not hesitate to send anyone there or return again for future purchases.I love my Q7
Patricia Callahan
Apr 24, 2018
5
Easiest car service experience I have ever had..........................
Frances Veltri
Apr 18, 2018
5
I purchased an Audi site unseen, which I've never done previously, but Audi Peoria made the whole experience relatively easy. The car is exactly as described online and over the phone and I absolutely love the car! The price was also very fair and overall, had a great experience!
Brandon Alley
Apr 16, 2018
5
Excellent overall service, from being met at the door to keeping me abreast of what the findings were. Great job!
James Collins
Mar 26, 2018
5
The service was performed in a timely manner and was completed when they said it would be. Assistant Service Manager Michael Franklin was very affable and efficient.
Jerry Filson
Mar 20, 2018
5
When my car is in for service, the customer service is always top notch.
David Scott Peters
Feb 19, 2018
5
What a wonderful experience in purchasing the car from Audi of Peoria. The process was flawless and a dealership that does have great customer service. The employees were wonderful and a special thanks to Jake Surby who was the best salesperson to have helped in this transaction. I would definitely go back to this dealership. I had previously gone to around 6 dealerships looking for this model but by far, your dealership was the best! Also my trade in was previously appraised by CarMax and Audi of Peoria honored this trade in at the same appraisal. I was grateful for this as the transaction was smoother in addition to saving money on the taxes. Perfection and the car is pretty awesome too. Exactly what I wanted. Thank you so much, Melanie Brooks
Melanie Brooks
Feb 2, 2018
1
On January 18th, my daughter's 2013 Audi with 54,000 miles had MAJOR engine failure. She had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since she owned it in 2015, and the owner before her as well. The warranty expired at 50,000 miles, less than 4,000 miles ago. She had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. When the car is towed in for them to inspect their response was, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. she has asked them with repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting her cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 4,000 miles ago. We are at a loss for words at the Customer Service we have experienced at Audi of Peoria and Audi of America. My daughter owes less than what this repair would cost on this car so it's not financially feasible for her to put $10,000 on a car that is owed less than $12,000 on. We are ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. My daughter has now been without a vehicle for 14 days as she awaited a resolution from Audi hoping they would own up to the fact that only 500 miles ago they gave the car a thorough inspection and clean bill of health. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. Consumer affairs shows that Audi vehicles have plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of American and Audi of Peoria can come through with a satisfactory response, we will be sure to share the injustice they have shown to make a wrong right.
Sirena Rios
Jan 31, 2018
1
On January 18th, my daughter's 2013 Audi with 54,000 miles had MAJOR engine failure. She had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since she owned it in 2015, and the owner before her as well. The warranty expired at 50,000 miles, less than 4,000 miles ago. She had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. When the car is towed in for them to inspect their response was, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. she has asked them with repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting her cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 4,000 miles ago. We are at a loss for words at the Customer Service we have experienced at Audi of Peoria and Audi of America. My daughter owes less than what this repair would cost on this car so it's not financially feasible for her to put $10,000 on a car that is owed less than $12,000 on. We are ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. My daughter has now been without a vehicle for 14 days as she awaited a resolution from Audi hoping they would own up to the fact that only 500 miles ago they gave the car a thorough inspection and clean bill of health. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. Consumer affairs shows that Audi vehicles have plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of American and Audi of Peoria can come through with a satisfactory response, we will be sure to share the injustice they have shown to make a wrong right.
Ruby Perez Arias
Jan 31, 2018
1
On January 18th, my 2013 Audi with 54,000 miles had MAJOR engine failure. I had just had it serviced 500 miles prior at the Audi of Peoria. It's been regularly maintained there since I owned it in 2015, and the owner before me as well. My warranty expired at 50,000 miles, less than 10 months ago. I had the car taken to Audi of Peoria, since of course they've serviced it so well and gave it a clean bill of health exactly one month prior. What news do they give me aside from, "Sorry to say but you need a new engine. We don't know why this happened and we won't know until you pay us $13,500 to repair it." They acknowledge that this SHOULDN'T have happened on a 54k mile car, especially one that was just serviced and inspected. I've asked them to assist me in repair costs, as a goodwill repair which dealerships are authorized to do on a case by case basis. They have refused a full repair and instead are willing to do 25% putting my cost on a well-maintained AUDI with UNUSUAL MECHANICAL Engine Failure at $10,125. Audi of America has backed up the dealership and refuse to offer any other goodwill repair costs even though this would have been covered at full price 10 months ago. I am at a loss for words at the Customer Service I have experienced at Audi of Peoria and Audi of America. I owe less than what this repair would cost on this car so it's not financially feasible for me to put $10,000 on a car I owe less than $12,000 on. I am ashamed of Audi and their reputation. They don't make a quality product and they definitely don't care about their customers. I've been now 14 days without a vehicle hoping that Audi would own up to this mess. I'm sure Lexus or BMW wouldn't put their customers through this ordeal or make shoddy cars with bad engines. I looked up consumeraffairs and Audi has plenty of engine issues and unsatisfied former-Audi owners. Unless Audi of America and Audi of Peoria can come through with a satisfactory response, I will be sure to share the hassles and headaches their vehicle has given me to prevent others from dealing with such a terrible company. If you have any advice or are willing to share this post to pass the word, please do. I've never been so anxious or stressed in my life on something I shouldn't be dealing with on what should have been a quality car. #shameonaudi #audiofamerica #audi #lexus #bmw #teamdesi
Desiree Arias
Jan 31, 2018
5
Always so courteous, helpful and professional. I look forward to my interactions here and feel good leaving my Q5 in their hands!
Katura Salinas
Jan 29, 2018
1
The 2014 A7 Prestige advertised at $30,950 needs an additional $1,200 of work. I agreed to buy the car and pay to have it CPO Certified. After some pushback from the dealer (I offered to pay) they agreed. We agreed on the total price, only to find out 2 days later that it needed another $1,200 of work in the shop in order to qualify for certification. I was told that it was minor stuff - but $1,200 doesn't sound minor. Prior to this I explained that I was out of state and asked to have any defects disclosed. Was told that the car is in "like new" condition and is a great buy. This was not a single sales person, but included the sales management, as I discussed the situation with them and asked if I misunderstood anything. May still be a great car, but if you're not there to see/drive it, beware. I will not comment on the business practices of the dealer, but will let you make up your own mind.
Concerned buyer
Jan 29, 2018
5
Excellent customer service!! Excellent follow up!!
Mark Simmons
Jan 18, 2018
1
I have waited since November 2016 to get settlement and repair on my vehicle. I also believe the Dealer knew of the emissions problem during the sales process
Earl Meyer
Jan 18, 2018
5
Our service rep Mike, was able to book our service immediately, provide a courtesy car and provide a repair report the same day! Outstanding service!
Robert Joisten
Dec 6, 2017
5
Service was great , service person Michael is always so pleasant to work with, has such a professional demeanor and so helpful
Albert Varela
Dec 6, 2017
5
Work was done on time. Included a complimentary hand car wash.
Newell Hamilton
Dec 5, 2017
5
One of the finest car buying experiences that we have had. My wife and I love the Q5 that we ended up with. Jason Rawlins and Chuck Kreuzer were our sales guys that totally knew this automobile and were patient with us in the whole buying and transfer process. I have always dreaded the finance closings of car buying -- they try to slide numbers by me in their favor and try to sell me add-ons that I don't want. Renee at Audi Peoria made the process enjoyable. She was warm, her numbers were exact, and she made sure we added only what was right for us. The Q5's many systems will require ample learning on our part, but they let us know that we are always welcome back for subsequent tutoring. We are very pleased and would recommend Audi Peoria to anyone.
Michael Whitehill
Dec 4, 2017
5
Michael in service is always amazing, my 2014 A6 TDI still runs and looks as good as the day I drove it off the lot. I could not ever be more happy with it, the service and customer service of the entire team. My car is always returned clean and ready to drive. Thank you Michael and the team at Audi Peoria
Chelsa Klingbeil
Dec 4, 2017
5
Jacob, our salesman, was so helpful and made our purchase super easy and fast. Made sure we got the car we wanted at an even better rate then first thought. Went out of his way to make things easy on us since we lived out of town. Thanks Jacob!!
Rmendez
Dec 4, 2017
5
Jacob was outstanding! Super nice and helpful. Answered all our questions and made every effort to make our purchase easy and fast. Superb customer service!
Urrisa Mendez
Dec 4, 2017
5
Excellent service from the dealer as promised and delivered.
Stephen Yachnin
Nov 30, 2017
5
They were really pleasant in both the service and sales areas. I bought my Audi S4 used from a non Audi dealer, so I wanted them to check it out when I did the oil change. They had some recommendations and advice as to the time frame for getting those accomplished.
Jerry Kohler
Nov 27, 2017
5
Jason and Scott helped make buying this car a reality!
Cynthia Buda
Nov 27, 2017
5
Mike always takes care of the problem and is a pleasure to work with.
Jane Burrows
Nov 25, 2017
5
I have always received excellent service from this dealership.
Dianne Bowen
Nov 20, 2017
5
First time to this dealership for service and highly satisfied with the result. Michael Franklin took excellent care of us - and our car!!
Bill Davidson
Nov 20, 2017
1
We bought our 2014 Diesel Q5 in Colorado and loved the service we received with Audi there. The same cannot be said for our experience with Audi Peoria. We took our car in to be serviced , when we picked it up I checked the oil level as I have done after every service (and in between) only this time it was still at the same low level as when we took the car in. My husband immediately called the service department and was told , yes the service was done and that is normal, he told them it has NEVER been low after just having service done. We continued to moniter the oil level as we were going on a road trip , I was still bothered and another call was made to the service department , we were told if it's bothering us that much bring it in and they will check, we did. The guy comes and takes the car back to the shop and when he returns I can here him saying it was low , to which the service manager prompted him with that's normal right... mind you this was not said in a normal tone voice. The service manager calls us over and tells us everything is normal, still didn't feel comfortable but off we go. We bought oil to take with us on our trip just in case. Imagine our surprise when driving on the highway in Oregon and our adblue light comes on. A call to Audi Peoria to let them know what's going on, and a mad dash to find an Audi dealer near where we are. We did find one and imagine our shock when they told us we were almost empty and we were low on oil. How can that be if Audi Peoria just serviced the car and topped off the adblue . We informed Audi Peoria of this and they said they would service our car when we got back NO CHARGE, well why would you charge me for something we paid for but doesn't appear was done, in addition we had to pay for the service in Oregon. Since this time we have left numerous messages and emails for the GM to call us, to no avail. We have gone to Audi Corporate and they got the same response -- nothing. We will not be going back to have our car serviced here as we cannot trust that they do the work, nor would I recommend their service department to anyone else.
Liz Gudorf
Nov 1, 2017
5
Michael Franklin in service department is awesome !!! He 100 % goes out of the way for his customers .
Nicole Selness
Oct 25, 2017
4
I got more equipment for less on my Q7 than what I was first offered by another dealer. I even got some parting gifts. Thank you Ron and Scott.
Billy Harris
Oct 16, 2017
5
Our vehicle was totaled in an accident, and even though my husband didn't cause the accident, he was severely injured. So now we were without a vehicle and my husband was in the hospital. I went to several dealerships looking for a car and when I went to Audi Peoria I was treated with respect. I felt they truly understood my situation and they were extremely helpful and caring. They instilled trust immediately, and made the purchase of my 2013 Toyota Rav4 a simple and enjoyable process. My salesperson way Daniel Hobbs, and he went way out of his way to make my experience there a great one. They were Fantastic! I highly recommend this dealership to everyone.
Sharon Cheney
Oct 10, 2017
5
overall good experience, sales person was very professional
Walid Hawileh
Oct 10, 2017
4
I had a scheduled appointment (scheduled 1 week in advance) at 10:30 to have my car serviced. I was told it would take 3-3 1/2 hours when I made the appointment and could have a loaner car during that time. When I arrived for the appointment I was told they were running a little behind and it might be a little longer. I returned to the facility at 3 PM and my car was not ready until 5:15. Seems like it should have not have taken twice as long as planned with a scheduled appointment. They were apologetic, though.
Lorelee Brandman
Oct 3, 2017
1
in for a recall this time but used this dealer many times before. A great place with helpful service advisor. Mike is our favorite.
Thomas Wells
Sep 29, 2017
5
Excellent experience at Audi Peoria!! Thank you Todd!
S B
Sep 26, 2017
5
Low pressure, great customer service, best car-buying experience I've had (and I've had many).
John Reynolds
Sep 26, 2017
5
Absolutely professional and no hassle . Took less than 2 hrs at the dealership for trade and Possession of a Q7. Honored All agreement made before meeting at dealership.
SandSuri
Sep 17, 2017
5
Great dealership experience. My salesman Chuck Kreuzer was a pleasure to work with. He was most helpful with my requests to see colors and trim on cars on the lot as I was doing a European delivery and wouldn't actually see the car until I picked it up in Germany. He is easy to talk to and is quite the knowledgeable car guy.
Audidos
Sep 11, 2017
4
Todd Stamp and his team were very polite, and professional in the selling process of the auto I purchased.I am extremely satisfied with the results
Bruce Toro
Sep 8, 2017
5
My husband and I were purchasing from out of state. Everything from my trade-in to the whole process was smooth and easy. Huge kudos to the exceptional staff at Audi Peoria...Todd Stamps and Greg Duncan made this one of the easiest car buying experiences I've ever had.
Melanie E Ramirez
Sep 5, 2017
5
Excellent service as usual. Mike Franklin is very professional, courteous, and always follow up after services were done to make sure everything is A ok.
Peter Zhang
Sep 1, 2017
5
Great buying experience! Todd, Scott and Renee are top notch to work with.
Melanie Roberson Merrill
Sep 1, 2017
4
I bought the 2017 A4 on August 23rd, 2017. My experience in buying the A4 here was good, not great. A week prior, I initially went in to check on the A3 for the wife without test driving it and Jason did showed me the A3. I went in the second time to test drive the A3 and A4. (I chose the A4 because the A3 doesn't have rear AC vents since I have 5 and 6 years old kids.) While waiting for the numbers from the GM, Engle spoke with condescending tone to me like I can't afford to buy the car. Knowing I make a few times his salary, I just thanked him and walked away after seeing the numbers. I called and talked to Chuck and went in to meet him. I made my reasonable offer and got accepted within 5 minutes of going there. I have to say, Chuck has been exceptional to me since I bought the car. Answering all my questions. If he didn't know the answer right away, he went and asked and called me right back. Thank you. Chuck is the reason I still give this review a 4 stars.
Thanh Nguyen
Aug 31, 2017
5
Scott Wikert was a pleasure to do business with. We ordered our car, he let us know the status, they did extra work on the car before we took ownership (window tinting). The process was smooth and easy, and was a pleasurable experience. Everyone we dealt with at the dealership was friendly and helpful. Thanks again Scott. Eric and Stacy.
Eric Kramer
Aug 26, 2017
5
Scott Wikert was a pleasure to do business with. We ordered our car, he let us know the status, they did extra work on the car before we took ownership (window tinting). The process was smooth and easy, and was a pleasurable experience. Everyone we dealt with at the dealership was friendly and helpful. Thanks again Scott. Eric and Stacy.
Stacy Kramer
Aug 26, 2017
5
Loyal customer of Audi Peoria. Second car in 5 years!
Kevin Heaslip
Aug 22, 2017
1
The beginning was great. I found a car I liked, set up my test drive on line and was pleased with the car after driving it. I was able to get all the details worked out on line and returned to sign the papers and get the car. Chuck was very good at answering my questions, and Scott was good at responding to my emails. Jeremy the finance guy made it as painless as it can be when doing all the paperwork. The finish was just OK. After I was finished and got home I reviewed my docs and realized there was a $200 difference in what I thought it would be. It is not a lot but it was the principal of it. So I reached out and let them know that I was told one price and it was actually off by $200. They explained it was for the theft protection but I was told that was free with the gap insurance that I purchased. It was not worth returning the car, I like the car, and actually, except for the $200 difference, I am pleased with the overall experience.
Jim Champlin
Aug 21, 2017
5
Finally came in and had the recalls taken care of on the Q5. As always, Michael was on top of everything needed. It took a total of 90 minutes and he even washed it! Great job!
Steve Miller
Jul 27, 2017
5
Top notch experience. Best salesperson (Todd Stamps) and staff in the Phoenix metro area.
Henry Timmerman
Jul 19, 2017
5
Mike was outstanding and car is perfect. Every time we visit the dealership, they take really good care of us.
Samantha Reilly
Jul 18, 2017
5
The Audi dealership in Peoria helped us every step of the way, with excellent, friendly, professional service.
Kimberli Jimerson
Jul 12, 2017
5
We had a great experience on a recent purchase. All the staff were great to work with and they had us taken care of quickly. Highly recommended!
Ryan Suess
Jun 22, 2017
5
Michael Franklin kept in good communication with me and Jason London provided me with the excellent technical know-how I have come to expect.
Irwin Altman
Jun 19, 2017
5
Very friendly and knowledgeable service team ! Met me at my car using my name and seemed to be very thorough with ensuring that they checked everything that I was concerned about !
Rebecca Dooley
Jun 14, 2017
4
The experience would have been a lot better if they would have given me a larger vehicle to use while they serviced my car. They gave me an Audi A3 which is the smallest Audi they make. I used to get nothing smaller than an A6 when I had my car serviced. It means a lot when you get an inferior loaner.
Steven York
Jun 11, 2017
5
Scott Wikert and Matt at Audi of Peoria were amazing. Scott went above and beyond and really made the car buying experience great. I love Renee, she's the best finance person you will have the pleasure of working with. Overall, these people ( Scott, Matt and Renee) are the reasons why I bought my A6.
jodymtd
Jun 8, 2017
5
Scott Wikert and Matt at Audi of Peoria were amazing. Scott went above and beyond and really made the car buying experience great. I love Renee, she's the best finance person you will have the pleasure of working with. Overall, these people ( Scott, Matt and Renee) are the reasons why I bought my A6.
Jody Terrizzi
Jun 8, 2017
5
Scott was great to work with on my purchase. He responded quickly to emails and provided info without pressure to buy. He had the vehicle ready to test drive and paperwork ready so the transaction was quick and smooth.
SAZ
May 29, 2017
5
Excellent. My sales representative and service manager were outstanding.
Valued Customer
May 22, 2017
5
Audi Peoria always goes the extra mile and makes the service experience painless.
Curt
May 12, 2017
4
The Service Manager Amir is the best. One of the main reasons I continue to return.
Audi fan
May 11, 2017
5
This was my last covered maintenance for my Audi Q 5 and I was treated with the same respectful service as if it was my first visit. I do see myself returning for future maintenance as I was made to feel appreciated for my patronage. I feel they know my history on my car and will continue to have my car maintained at Peoria Audi.
bkatis1
May 10, 2017
5
Great service. Audi Peoria provided a rental car that was clean and equivalent to my vehicle with a speedy process.
Jeffrey Arevalo
May 5, 2017
5
They did a great job! My car had two updates to complete and they took care of it fast and had me back out on the road in no time.
Valued Customer
May 1, 2017
5
Working with Lou at Audi Peoria was awesome. Outside of signing the paperwork, everything was done online. After telling him what I was looking for, and since there wasn't one on the lot, he found a car for me out of state, at the price we had agreed upon. Once the car arrived, I was in and out of the dealership in an hour and a half, driving away in my new car. Best car buying experience ever!
Karen Conrath
Apr 29, 2017
5
Great experience. Warm friendly courteous . Always wanting to ensure my 100% satisfaction with service
Lorne Edwards
Apr 28, 2017
5
Great experience. Service done as expected and described. Amir has always been very helpful and accommodating for every vehicle service.
Valued Customer
Apr 24, 2017
5
I have been going to this dealership for the last two years, I have always received amazing service, Mike Franklin makes getting all service done to my vehicle so easy. I am always kept informed, the service has always been done in a timely manner, they have a vehicle for me to drive when i drop off mine, and they are always understanding, professional, and kind. When it was time to buy a different vehicle, theybworked with me to get exactly what Ibwanted and made the tading and buying process as streamlined and quick as possible. I am always satisified and happy with this Audi dealership. I no lomger dread having to get service on my vehicle because they make it completely hassle free and work around my crazy scheule, always making it convenient for me, never causimg as inconvenience to me.
Andrea Chapman
Apr 23, 2017
5
Best service that's out there, friendly staff and professional. Thank you service advisor Amir.
Samir Dijana Jahic
Apr 21, 2017
5
Amir Hamzabegovic is the best!! Audi Peoria is a great place to get service on an Audi vehicle.
John Wilcynski
Apr 19, 2017
5
IT WAS GREAT! MIKE IS ALWAYS VERY VERY HELPFUL I 'D GIVE HIM 10 STARS,
ANA CORNELIUS
Apr 15, 2017
5
I basically bought my Audi A4 online. I got an awesome price and no haggle when I went in. They were ready for me and my whole experience was professional and fast. Lou Solomon was terrific and very knowledgeable on the cars.
Carla Moe
Apr 14, 2017
5
Perfection this time and every time. Michael is awesome. Such personable service. Best service I've ever received as a car owner. Thank you!!!!
Josee Plant
Apr 14, 2017
5
We went to look around for used Audi and end up shaking hands :) Jason was great helping us getting a deal and with buying process. Over all satisfied with 5 star :)
Bindu
Apr 6, 2017
5
Everyone, and I do mean everyone, at Peoria Audi are professional and courteous! Love the service department. Mike Franklin, especially!
Nancy Cummings
Apr 3, 2017
5
Michael always does a great job for me. He's a pleasure to work with.
Valued Customer
Apr 3, 2017
5
Michael Franklin is an amazing service rep! Audi Peoria serviced our Q5 to perfection. Mike gave us a loaner car, called several times to keep us informed of progress, and was a real pleasure to work with. His service was truly exceptional in every way. We will definitely be back!
Shelley Olson
Mar 30, 2017
5
Was a great experience and helpful definitely recommend them
Valued Customer
Mar 27, 2017
5
Good place. Flexible and they got me in something nice.
Wesley Sisson
Mar 21, 2017
5
Outstanding experience! Always friendly, helpful and prompt.
Anthony Spruell
Mar 13, 2017
5
Best experience buying/leasing a new car! Lou Solomon was awesome from first contact via the internet and bested expectations in person. Leased a 2017 Tango Red A3 at the price I was expecting along with a fair trade in value on my 2014 VW GLI. In and out in around 2 hours (with a test drive). Will definitely be getting my next Audi from him!
Steven Fenn
Mar 10, 2017
5
This was by far one of the best car buying experiences we have had. We have never had a salesman know a car inside and out like Lou S. He is the reason we chose Audi. We have been researching vehicles for a few months and after heading on in for a test drive we were sold. Renee in finance was awesome too! Definitely recommend Audi of Peoria.
Melanie Perkins Buck
Mar 7, 2017
5
I purchased my Audi at Peoria Audi and have only used their service department. When I purchased my car, I was introduced to everyone who would be taking care of me. The care and service I get is second to none. The service area is clean, the waiting area is comfortable and relaxing, if you need a loaner car, one is provided. Walk you through what they are going to do, then show you the results. They have never done any unauthorized repairs. Amir is my service technician and he is outstanding.
Cyclone
Feb 7, 2017
5
Timely and efficient service. Clean, free loaner.
George
Feb 5, 2017
5
Audi Peoria made buying a car a pleasure. Jason was very cordial, helpful and knowledgeable about the purchase of our SUV. The entire transaction was smooth, fast and easy. We would certainly buy another car from Audi Peoria.
Nancy
Feb 3, 2017
5
What a great experience at Audi Peoria! Jacob Surby took excellent care to meet our needs! I know what it is to be an aggressive sales rep, but Jacob was cool and collected. He sold us on his knowledge, pulled in his sales management team and made it happen! We were prepared to go to another Audi dealership to give them the last right of refusal, but Jacob wasn't going to let us go! We got the car that we wanted, at the monthly lease that fit our pocket book and saved us money! The rest of the crew at Audi Peoria was equally as good! Highly recommend that you look for your next Audi in Peoria!
Bill De Piazza
Jan 31, 2017
5
A great experience for me as the buyer. I appreciate that the salesman, Engle, took time to review many of the vehicles features and test drive a couple cars to be sure. This was a no pressure sale and they worked through the purchase in a very kind way. I love the car!
Hitchiker!
Jan 24, 2017
1
The service department and sales people are good but the finance representative I worked with was horrible. She was rude and condescending be careful who you work with if you expect good customer service.
Matthew Johnson
Jan 14, 2017
5
I know Charles Moore the sales manager and asked him to find me an f250 diesel. It's only took him 2 days and he got me the truck I wanted and the price as well. Great people to do business with.
Michael Reischman
Jan 11, 2017
5
The service dept at Audi Peoria is a well oiled machine... they are very accommodating and courteous. Amir, one of the service consultants is especially knowledgeable & kind. All in all getting my RS7 back in quickly, with an A6 loaner vehicle in the meantime was a satisfying experience - good job guys!
foster2017
Jan 11, 2017
5
Great experience!The dealer was nice and very helpful, tried to match all the competitors deals.
Adina
Jan 10, 2017
5
Great experience working with Lou S. first online and then in person. As easy a car-buying experience you could have and happy with my deal. Would definitely recommend Audi Peoria to anyone looking for an Audi
Lincoln Combs
Jan 8, 2017
5
I settle on an A5 after tons of research and sent an inquiry out on Edmunds. I received responses from two dealerships in the Phoenix area that had the car I wanted. Lou Solomon at Audi of Peoria was quick to offer me a great deal, the price I wanted for my trade-in (which jibed to the dollar with everything I could find online), pleasant to do business with, and I was able to get in and out of the dealership with my new car in about two hours. I'm enjoying the car and -- while it will be a LONG time from now (I drive them for at least 70,000 miles) -- will get my next Audi from him.
Jim Rigberg
Jan 8, 2017
5
Quick bargaining process, knowledgeable/friendly/straightforward sales (internet), in-and-out in two hours with car I wanted.
jsr
Jan 8, 2017
5
Outstanding service always has been great team at Peoria Audi
Isaac Serna
Jan 5, 2017
5
We called and spoke with Engle Sankar, told him what we were looking for, color and payment. When we arrived at the dealer and saw the car it was what we had described to him, so all we had to do was sign the paperwork and drive out the lot. Engle Sankar made it the best car purchase experience ever! We love our Q5
Sara Montenegro Garcia
Dec 31, 2016
5
Excellent experience. Staff were ready and waiting when I arrived, service was performed ahead of schedule and car was ready for me when I returned.
Brian Gillies
Dec 29, 2016
5
My car had battery issues and the service was wonderful from Michael at Audi Peoria.
monicavizz
Dec 6, 2016
5
Good service. Prompt and on schedule - everyone is ver accomodating. Thanks Amir.
Phyllis Schaller
Dec 4, 2016
5
Great experience! Audi of Peroria made me feel comfortable and welcome. I am very happy with my new A4.
ArizonaErin
Dec 4, 2016
5
Great Service and we got the car washed. Mike was FANTASTIC! We'll be back
TonyValued Customer
Nov 24, 2016
5
Michael is always a pleasure to work with in service!
Chelsa Linnertz
Nov 16, 2016
4
Mike helped me with the parts recall & other part that need to be changed. It was a good experienced & his vet helpful. Thank you!
KulasperaAko
Nov 14, 2016
5
I had a great experience. Everyone at the Audi dealership was friendly. My service was performed on time. I was given a loaner vehicle. My car was delivered back to me washed and vacuumed.
Valued Customer
Nov 14, 2016
5
Took car in for annual maintenance. Was given a loaner car to use for the day. I love this dealership.
Valued Customer
Oct 10, 2016
5
Overall experience from buying my Audi A6 to having it serviced has been wonderful. My service advisor Michael Franklin goes above and beyond!!!
Stacey F.
Oct 5, 2016
5
Lou Solomon was my sales representative who treated us with total professionalism and created a buying experience that was friendly and non-confrontational. It was a fluid process and we were out of dealership in no time.
Larry H
Oct 5, 2016
5
Had a great experience! Jason, Alex and Charles did a great job and have us looking at Audi as our new car brand! Coming from BMW for the last 15 years and having over 8... We are glad with our new family.
Sam Ile
Oct 2, 2016
5
Audi of Peoria always delivers on amazing customer service.
Celeste Lewallen
Oct 1, 2016
5
Audi of Peoria service department has always taken care of me. They are helpful, respectful, and have never let me down. I would recommend them to anyone. I dropped my car off first thing Saturday for the service, received a loaner vehicle, and by mid day everything was all set. They completed the service, and replaced a burned out reverse bulb with no issues.
jamesd998
Sep 26, 2016
4
Overall good experience. Wait time was a bit long. Said it would take about an hour, but ended up being 2 hours. A bit expensive, but at least it's only needed every 10,000 miles.
dmurdaugh
Sep 20, 2016
5
As usual the best of the best service experience.
Nancy Penullar
Sep 15, 2016
5
Experience was awesome! We took our time making a decision on what vehicle to purchase. Jason was amazing and patient with us. We did not feel pressured or rushed in make our final choice.
vicnbetsy
Aug 10, 2016
5
Great experience as always. Michael was very helpful and pleasant with attending to my service needs.
A3_Service
Jul 6, 2016
4
Had a very nice buying experience, my wife loves her new SQ5, Alex Benson was my salesman. Would recommend to anyone looking for a very nice car.
JoeG2016
Jul 4, 2016
5
From Sales to Service, Audi Peoria is an honest, clean, first class operation. I always trust them to do the right thing, and they do. There is never pressure to perform unnecessary work, nor are recommendations for necessary services overlooked. This is a dealership I will return to for future vehicle purchases and service.
Autobuff59
Jun 17, 2016
5
As Alaways mike my service advisor takes great care of me and my car. He listens to your issues and makes all the neccessary repairs.
JudysA6
May 23, 2016
5
Amir is fantastic he makes the servicing of my car a breeze. The whole staff is great from drop off to pick up! Thanks William Hoffmann
Chefhoffmann
May 9, 2016
5
For my first time buying an Audi, it was a fantastic experience. Couldn’t get any better. Everyone there was great. They were respectful, honest, had great personalities, courteous and always went the extra mile to make us feel like we were their “VIP” customers. Joon and Chris were great. Jacob step in and got us started. He was fantastic. Alex stayed late after hours for us and got us situated in our new Audi. Great customer service right there! And Charles was awesome. He definitely took care of us and a man of his word. I appreciate the service we got and when my wife is up next; that will be the place we will be going.
csingh10
Apr 12, 2016
4
#porschegreen #a3 #a4
Kamir Seat
Mar 29, 2016
5
Professional, relaxed, informative sales wth Sinine. Great product, price warranty on my A3. My second great experience with Audi
Pprescott
Mar 25, 2016
5
I love this dealership. Just recently purchased my second vehicle from them. I LOVED my car, but it needed to go. I was so undecided on what to purchase. Juvenal Saldana was extremely patient with me, and I'm sure I tested him. but I just was unsure. JJ and the sales manager took the time and listened to me and knew I didn't love the car I was considering. So they gave me a car I could love. I have never had a bad experience here. The service department is as great as the sales department.
Melissa Jones
Mar 18, 2016
5
Todd Stamps and Chris Curtin were wonderful on the sales side! Tony was a perfect finance guy, too. I love my pre-owned A5, and will definitely refer others to buy from this dealership. No haggle, no pressure, wonderful experience. Thanks!
Molly Fields
Feb 27, 2016
5
I've had my A4 for 3 years now, bought it used. Audi of Peoria is by far and away the best fit for me. Dale Chavez is the most honest and knowledgeable Service Manager I've met. He greeted me personally and took my vehicle back right away. Dale explained my issues clearly so I could understand and the work was done on time and done well. I've taken the car into other dealerships but Audi of Peoria is where I'll be taking my Audi from here on out. You never know whether or not you're getting a square deal but you know you are when you talk to Dale Chavez, he's as straight a shooter as there is. You can trust him and the work he stands behind, I'm extremely happy with my first two visits.
rjohnson952
Feb 16, 2016
1
The parts manager or whoever I dealt with is a jerk! They offer a part I needed online for $25.88 instead of having to order it, I called to see if it was in stock so I could get my car moving again. They said yep in stock, we will have it upfront for you. I go to pick it up. .. The price $61.00 when I asked what the difference was, I was told, well actually, just the word online was underlined and handed back to me. I was told well some mark up is to be expected... MSRP on the part 28.00 over a 100% mark up are you kidding me. I really feel like I was taken advantage of because I was a female. I called North Scottsdale and talked to the service manager. He said sorry, and actually refunded me the difference... As he stated that's not the Audi way.
Krystal Querry
Jan 27, 2016
2
While the dealership was adequate and they made the financial paperwork easy they were not able to secure the car I was promised. For anyone buying a 2016 Q3 wait until there is less of a demand and more supply. This was the 2nd deal that feel thru because the dealership was unable to get the car.
Puplove
Nov 27, 2015
5
I just bought a 2015 Q7, this is my 3rd Audi in 7 years. A5 and A7. I got my A5 at Chandler, my A7 at Scottsdale, and my Q7 at Peoria. Peoria Audi is by far my favorite and gives the best deals and the best trade in value with no BS schemes or haggling. They honored the Edmunds price, no games, and gave me KBB price on my Ford trade in. Scottsdale Audi jacked me for "auction price" trade in, wanted nothing to do with a fair trade in of KBB price, I got screwed. Because of their "auction price" scheme I didn't even bother calling them this time to buy my Q7. Also both Scottsdale & Chandler wanted full MSRP, hard to work with those people. They think Audi is so special if you want it, you pay full MSRP. I had to buy slightly used to get a great deal. Not so with Peoria. They were up front with everything and I got my Q7 at dealer cost. I paid about $5400 below msrp! Also they were very knowledgable on Audi car details and had the right answers to everything. I found the the other dealers wee to busy and only had some of the answers and would "have someone call me back". Also the TEST DRIVE AT PEORIA IS AMAZING!. Drive it as long as you like to where ever. Hit the gas and check out the engine. The other dealers were a few miles and back to the lot. Like they were to busy to let you really test it out. Everything was perfect at Peoria. I'm an Audi guy and I'm going to Peoria Audi for now on, yet I live an hour away in Chandler. Can't beat Audi service at ANY Audi dealership though, they all rock on service, but for sales go to Peoria. I worked with Sinine and Trey and they were both super cool sales people with no hard pressure and kept their word and really cared and knew the details good. I laughed when a sales person at Chandler told me "you should check out out the sporty Quattro package. Their is no quattro package, it's Audi's signature AWD. Details are important in such an expensive purchase with so many options. I love my A7 and my Q7 (for my wife). I can't say enough good things about the folks at Peoria Audi, they have earned my Audi business forever.
VortexTed
Aug 20, 2015
5
Friendly and professional sales team and my salesman Jacob Surby The Best and very knowledgeable !!!
Elliott5783
Aug 11, 2015
5
Love this place! Just traded in my second Audi for another! Sales & Service are awesome. Keep it up!
Dian Alvarez
May 20, 2015
5
Engle, thank you for the great delivery experience! Lou Solomon, I was initially talking to Audi of Tucson when I started looking for the Q5 TDI. But they didn't have the right color combination and I wasn't interested in going through with a dealer trade. I want to thank you for putting together a very competitive offer for our Q5 TDI Prestige - well worth the drive up from Tucson! Besides, what better way to take in some shopping in Scottsdale the next day?
Charles Gajda
May 8, 2015
1
Warning to all! Make sure you don't take their word for it. Put eyes on the vehicle. Audi Peoria just delivered an S4 to me with tires that are on the wear bar, and they say " there are 5000 miles left on those tires". Having owned an AMA Superbike team, and currently owning the BMW motorcycle dealership in Tucson(Iron Horse BMW) tires don't go 5000 miles when they are on the wear bar. Worst of all, they said the car was perfect. Had they mentioned the state of the tires or the poorly repaired scratches, I would have been able to make an informed decision! John Cartwright
John Cartwright III
Apr 30, 2015
5
The sporty Q5 is one of the best compact luxury SUVs out there. It pleases in every way, and it comes well-equipped from the start. To top it all off, our salesman, Jacob Surby, is super knowledgeable and very reasonable when it comes to your car deal. I would recommend him and Peoria Audi any time.
rohatsu
Mar 15, 2015
5
Great experience from start to finish with Tim Jerome taking care of us from beginning to end. Pricing was up-front and no haggle with an awesome price on a Q3. We absolutely love our Q3 as well. A beautiful vehicle.
Sjkobriger
Mar 10, 2015
5
I knew what I wanted for my new Audi purchase. Peoria Audi outdid our expectations! We met some great people there, and got an incredible A5 . Bill was a very nice guy to work with. And Lane searched down our new A5. Both great guys! No pressure sale! Thank you for giving us a pleasant experience.
Randy212
Mar 10, 2015
5
I've been meaning to get around to writing this review for a while now but have been busy enjoying my 2015 S5! The car is fantastic and my buying experience with Audi Peoria and Nancy was great. This is our second Audi and we had a wonderful experience purchasing our Q5 a few years ago - Nancy and the team at Peoria topped even our high expectations. I ALWAYS negotiate heavily for any car I buy but even I felt their asking price for my car was more than fair so I didn't even bother negotiating - folks need to pay their people and keep the lights on. Pricing out of the way, the other issue was that I'm in LA. A few phone calls to discuss details of the car and confirm pricing and my wife and I booked our tickets and were on our way. Nancy went out of her way to pick us up at our hotel to avoid paying for an expensive cab ride to the dealership. The dealership was clean and well organized and our car was inside, fully detailed, and waiting for us to inspect it. The prep team did a great job having the car ready, apart from a few finger smudges (which Nancy quickly took care of) the car was immaculate. You can tell from speaking with Nancy that she's a true auto enthusiast - she loves the product and really believes Audi makes some of the best cars on the road. It's good to speak with someone so confident and honest in what they're selling. As far as salespeople go, Nancy is top notch. She is extremely detail oriented - maybe a bit OCD like myself, something I appreciated. I can see how her knowledge of the product might be a little intimidating - she knows her stuff, but for anyone serious about wanting to know everything about the car they're about to buy - Nancy's probably got the info. Knowing that we were coming in from out of town, things were well laid out for us - we reviewed the paperwork, signed, and were on our way. Chris made sure we were good with all the numbers and relayed everything via email so we could have a hard copy of the numbers before we arrived. They were kind enough to gas the car up with a full tank so we could get a head start on beating traffic back to LA. It's unfortunate we're so far from Peoria as I would be happy to bring my cars to them for any maintenance or service work. My wife doesn't think so, but I see an R8 in our future - definitely will be contacting the team at Peoria when I'm ready.
Cam Thai
Feb 25, 2015
5
Awesome experience! Bought my Audi on Saturday, but the process started earlier in the week w/ a phone call from JJ. I live in Chandler and made the trek to Peoria, well worth it! I'm a happy customer and an Audi fan for life.
John Hernandez
Feb 22, 2015
5
The sales staff was amazing. Todd Stamps was very professional and took very good care of us. Answered all our questions. Highly recommended.
mistybuck
Jan 22, 2015
1
I plan to purchase a new luxury SUV in the near future. I was in the area visiting and thought I would stop by this Audi dealer for some info and a test drive. Upon entering the dealership I was "greeted" by Nancy...and I use the term "greeted" lightly. She seemed like she didn't want to be bothered, despite the dealership being empty (it was 12/24 around 1:30pm). I asked if I could test drive a Q3, she showed me to one on the lot. Again I asked if I could take it for a test drive. I handed her my out of state license and she responded by saying "are you going to be buying from here". I responded that I was in the area visiting and gathering info on potential new SUV's. She disappeared for a few minutes, when she returned she informed me that she was too busy to take me for a test drive because she had other customers that would be purchasing from this dealership to work with. After looking around the lot a little bit I walked back into the showroom to find 1 other customer. Audi may have a good reputation, but after the experience I had with Nancy at Peoria Audi I am not inclined to purchase one. Not only did it turn me off to this dealership, it turned me off to the Audi brand all together! As a footnote, I visited the Acura dealership across the street immediately following this experience only to be greeted very warmly by Darren. I told him that I was from out of town and looking to get info about Acura SUV's. He gladly joined me on a test drive and answered all of my questions......the Acura is now #1 on my list of potential purchases. Nancy was a very poor reflection on Audi.
seejunk
Dec 24, 2014
5
Best Audi dealership on planet Earth... they took great care of my friend after he was having problems with a refund check, he finally got his check, so they went from being a zero to being a hero!
Ben Bethel
Nov 17, 2014
5
I had been looking for an Audi A3 2015 since this Feburary. My plan was to buy a new car in October. I found out an Audi A3 2015 which meets my expectation greatly on the website of Audi Peoria, then I sent an email to them to get a quote. Todd replied to me quickly with some valuable information. Surprisingly, we worked out a good deal through a couple of emails only, just as Todd said in his first email. The overall buying experience was quite straightforward and no hassle. They do value customer's feedback and needs. As long as you know what you need clearly, they will try their best to work out a deal to meet your expectation. The test drive was quite exciting. Lane showed me the features the car has. So I made a decision quickly. If you want to buy an Audi car, just go head and have a chat with the staff of Audi Peoria. Thanks again, all Audi Peoria staff! I love my Audi A3.
HB_carowner
Oct 23, 2014
5
JJ Saldana and the rest of the staff at Audi Peoria made our car buying experience wonderful. They went above & beyond for customer satisfaction. I would highly recommend Audi Peoria.
myA6
Oct 21, 2014
5
My new A4 is wonderful--quick and responsive--just as I expected it would be. The purchase was no-hassle. Lane R gave me a good, fair price, and the sales process was quick and straightforward. Overall, a great experience.
Steve_A4
Sep 7, 2014
5
These guys are serious about providing great service. There is no way that I will get my service done anywhere else.
primomint
Sep 5, 2014
5
Amir is always a pleasure to work with, he is on top of everything. Although we bough our A6 just before they opened the Arrowhead dealership, we always get it serviced here. We highly recommend Arrowhead.
lobo43
Aug 15, 2014
5
We are loyal Audi owners and went looking for a Q5 TDI or an SQ5. We found both vehicles at Peoria Audi, and THE best sales associate, Lane R!! I am so glad that North Scottsdale never had and SQ5 and they never had the "time of day" for us, either! If you want an Audi, don't waste your time at North Scottsdale or Tucson Audi - just go to Peoria Audi! We bought an SQ5 and will have service done at Peoria Audi. They are awesome! Thanks Peoria Audi!
bartianan
Jul 19, 2014
5
Phenomenal service and they got me an unbelievable price. Todd Stamps and Chris Curtin were very friendly and helpful. I would recommend them to anyone.
Joon Dokgo
May 28, 2014
5
I was interested in an Audi Q5 and when I went to N Scottsdale to drive and then consider purchase I found the N Scottsdale Audi dealership less than interested in my trade and my business. You really just take a number there and they get to you when they can. I had two different sales reps in one hour. I called Peoria Audi just to see if I could have a discussion of my interest and they have been fantastic from the first moment. Great trade, great handling of delivery of my new car and just really nice people. It is a great dealership and not that far away from Scottsdale really. It is a good option.
newaudiowner1
May 16, 2014
5
I really appreciate the treatment I have gotten from the staff, from the Genreal Manager to the sales reps, at Audi Peoria. I ahve been "window shopping" for monhths and they have treated me like a VIP customer. Now that I am ready to purchase, I wouldn;t consider any other dealer.
keithwf
Feb 9, 2014
5
Mike was a great sale man, no pressure, just there to help us make the decision. He was also there to help with the paperwork and to show us the ends and outs of the car. We own a Q5 and he explained some of the commands that we weren't using to make the cars better for us.
DBAudiQ5A5
Dec 28, 2013
5
My family and I decided late one evening (7 pm) to stop by the Audi Dealership. We went into Audi of Peoria to look at an A6. We met Dale and he couldn't have been any nicer to us or more patient. We had no intentions of buying something like the A7 but that all changed after I drove it. Once we decided the dealership was closing so we offered to come back at a later date. The staff stayed on to complete our sale and at no time did we feel rushed. Anyone who has small children knows how difficult they can be when they get tired and the Audi of Peoria Staff, especially Dale, couldn't have treated us any better. I would definitely recommend buying and Audi to anyone. We love our new car! I would also say to travel the extra distance to buy from Audi of Peoria. They are a first rate dealership that understands what a positive customer experience means.
droc2800
Dec 27, 2013
5
I visited all 3 Audi dealerships in the Phoenix area and negotiated with each one. Audi Peoria offered me more for my trade (Infiniti) than the other 2. They seemed to be more efficient in decision making. I do a lot of research before buying a car and was satisfied with the deal......otherwise there would not have been a deal . Everyone I worked with was most helpful....Engle, Chris, Jeremy, and Mike.
Richard3813
Dec 17, 2013
5
Purchased a new A6 from Peoria Audi.Easy & pleasant sales experience.Did most of the negotiating via E mail.Got an excellent price.The other local dealers didn't offer anything better than their initial higher quotes & didn't get back to me . Lou kept asking "what can I do to make a sale?" After offering a really nice deal I purchased the car.Lou was very upfront & straight forward. None of the common car sales gimmicks & games.Lou was very pleasant & easy to deal with.Based on my experience ,I highly recommend this dealership & especially Lou! He deserves a nice raise !!! Only wish I could have traded in my car too but the offer was too low. That's a business decision on their part & I understand that.
dogmanherman
Nov 7, 2013
5
This was a very pleasant experience. Everyone was really friendly from my arrival till I took delivery of the car. Both Lou and Engle were very informative and polite. I enjoyed the experience almost as much as I am enjoying the new car.
whadon
Sep 5, 2013
5
I was looking to purchase a luxury mid-size SUV. I went through USAA and Costco because the buying process is not fun! I had checked out the other brands and ended at Audi Peoria - even though they don't 'participate' in the buying programs. I was immediately greeted and Mike showed me the car. Which I immediately fell in love with upon driving. OMG. Mike said he would help in the process so I would be happy. He did - I am.
BowWowMama
Aug 21, 2013
5
I don't normally write reviews, but I feel that our experience at AUDI Peoria has greatly surpassed our expectations. Steve G was our salesman who initially greeted us and made us comfortable about looking around to become familiar with the Audi family. He was very confident and knowledgeable in addressing any questions we had. He has the ability to identify and tailor his approach with our personality. He takes the time to inform and reiterate what separates AUDI vehicles from the others. When they didn't have the specifications we were looking for in an AUDI Q7, he suggested to order it to get everything we wanted and omit items we didn't care about. He was very honest and a true salesman. Steve G continuously provided updates of the manufacturing process, where the car is at varying times during the waiting period. Joon at the financing department pretty much has erased all of our previous bad experiences with other car dealerships. He was very understanding and concerned with our needs rather than his own commission. Almost bought a Q7 in Audi Scottsdale, but I'm glad I made the choice to purchase here.
audiq7888
Jun 13, 2013
5
My wife and I have spent the last few months searching for an Audi A4 with a manual transmission. This is our second Audi, we bought our first one from Audi North Scottsdale but did not have a great experience with the purchase of the car. We dealt with multiple people at different dealerships but found Mike S and the staff at Audi Peoria to be the most helpful. Mike helped us track down the exact car we were looking for and did not try to pressure sell us into something else. Mike and the staff at Audi Peoria made the entire process enjoyable in purchasing a car. We really appreciated Mike's personal attention and the time he took to set up the new car for our needs. We will definitely be seeing them again for the purchase of our next car and would highly recommend them!
NathanielD13
May 14, 2013
5
Shopped both dealerships and Peoria Audi was way more friendly and easier to work with. My sales guy Tony was responsive but not high pressure. Took me a few weeks to decide on what car and options I wanted. Tony's follow up was great and finally helped me get what I was looking for. Love my new S6 so far!!
Phillip99
May 13, 2013
5
Lou was great to work with. Very responsive and accomodating. I am very happy with the purchase experience. And, I love my new S5!
cathye1
Apr 22, 2013
2
Mr. Brian and Mr. Tony were great sales persons. The finance pulls dozens of credit reports and damages your credit.
drsabra1
Feb 19, 2013
5
Recently my wife and i leased a 2013 Audi A5 Cabriolet from Audi Peoria. The sales experience was the easiest, friendliest, and most satisfying we have ever had. Our sales consultant, Mike S, was very up-front with us, and was a pleasure doing business with. From the moment we walked in the door to driving away in our new vehicle, we felt welcomed and appreciated. When it came to signing all the papers the finance department made the process super easy. You won't go wrong with Mike. Ask for him specifically!!!
halljm
Feb 9, 2013
1
I found a used car listed online at one price. I drove all the way to Peoria just to have them give me a price $2000 higher. When i said that that wasn't truth in advertising... they said "Nope, I guess It's not." Avoid Audi of Peoria!
phxbass
Jul 20, 2012
2
James of sales was very professional, helpful, and informative. I was new to the Audi automobiles and stopped to visit dealer on a chance. I had no prior knowledge of the Audi automobiles, price, options, and lease. Actually was heading to Mercedes Benz for another second look. I was very impressed with A4. The facility was clean and well maintained. The overall atmosphere of the dealership was comparable to Mercedes Benz of Arrowhead and BMW of Scottsdale. Very kid friendly. Other than a positive, informative Audi models and options introductions from James, the remaing portion of the experience was poor. I was looking to lease. Lease options were handed to me. There was no attempt to discuss financial options in a quiet confidential and nonthreatening environment. The discussions were held in the open area of showroom for all to hear and see. The finance person without hesitation declared in public that as a customer, I did not know what I want in a car. It was unprofessional and unexpected. This was a far opposite experience from similar competitive dealers. The other dealers put customer service as a priority. I was not sure what Audi Peoria's mission statement is, but I hope friendliness, professionalism, and working to win customers respectfully is a major part of it. The irony of this experience is that I really want to take an Audi home. But due to insulting tactics from finance, I will likely get one from another dealership. Maybe this will teach me a lesson on doing my "dealer homework" before visiting and negotiating. As I write this, for my financial situation, Lease options are better at other competitive dealers at this time. Gone are the days of great dealerships where can walk in without any knowledge of a car, and the dealership makes you feel like the most important person there. Thanks to the Internet, it seems as if they all are defensive about what customers know.
surgery
Jun 7, 2011

Reputation score by peer group in the automotive industry as reported by Reputation.com.