I was shown the service required on my vehicle via a video. I appreciated seeing the condition of my car. After initial communication problems with the service department, they did step up and complete my vehicle to my satisfaction.

I recently bought my car from Audi Peoria. Tyrique was awesome in Sales helping me. He spent tons of time and I am very appreciative. However, the Service Dept not so much. When I left the lot the day I took the car home the TPS light was on. I emailed Tyrique the next day and he gave me instructions. I called the Service Dept and he said watch YouTube. I did. My son, BF and myself couldn’t get it turned off. I called back and told them so scheduled an appointment for that and a detail. The car was filthy inside when I took it home. My son took it to the appointment for me. Told him I had to take it to Lexus for the TPS light. No detail, not even a vacuum. I believe Audi Peoria broke the TPS light when they switched tires at the last minute the day I bought the car. Now it will cost me to go to Lexus and the detail is going to cost $175. I don’t believe either of these costs should be on me. Sales is awesome but so disappointed in the Service Dept.

Very knowledgeable. Excellent follow up.

Not only is it a great place to work I've never dealt with such friendly staff great bunch I always see happy customers that is very much a plus

Brandon was fantastic to work with.

I had been searching for a car for about a year. I called to see if the one that I wanted was in stock. It was, however it was in the shop. The manager was able to get the car back from the shop that day so that I could test drive it. Well I ended up buying it!! To top it off, my old car battery died in the parking lot and the manager was able to jump it for me. Overall they were great!! Will was amazing to work with and didn't try to sell me on a lot of features that I didn't want or need. He was so nice and really worked to ensure I was happy with everything. Overall the best car buying experience I have had in a very long time!

Mike was very helpful as he always is. He was upfront about timeframes and was faster than the quoted time

We recently took our A5 in for a recall notice. Everything and including some repairs noted by the service department were taken care of. As always we felt the service was top notch. The service work did take longer than expected and we truly missed being provided a loaner vehicle. But we did receive quality service and understand why these things happen.

Staff is trying hard but issues stocking parts, staffing and the lack of loaner cars is making even getting a simple service like oil changes or recalls a frustrating process. I scheduled a service one week in advance for routine maintenance and a drivers side window issue and dropped off my car Tuesday morning at 7am expecting the car to be done by end of day. Unfortunately they did not have the part so I was without a car until Friday. When I got dropped off at the dealer on Friday I then found that the issue was not completely fixed. Staff was apologetic and tried to make it right by offering me a ride or car drop off as I live 30 minutes away but on a Friday afternoon I decided to bring the car back in the following week. On that trip they fixed the issue within one hour and I was gratefully on my way. I know there are still challenges but the process of even getting simple service is time consuming and frustrating.

I was in store for a repair of my Audi A3 2018 which I purchased 10 months prior through Carvana. I was 300 miles away from my warranty expiration and we did not know exactly what the problem was but that it was going to take some time to pinpoint. I inquired about a trade in and the rest is history. My salesperson was exceptional and kind, he worked with finance to get me into the 2022 Audi A3 and I?m so pleased with my purchase. Thank you Juan Mendoza for your help and providing a great experience.

We worked with an excellent Brand Specialist from the initial internet contact through new Audi Q5 delivery. Karina was very thorough and responsive to our many questions despite being end of the month busy. She thoroughly and patiently explained the many features of our new Audi. Within minutes she had guided us through removing our trade-in A5 from our Audi App and added the new Q5 so that we can stay connected. Audi Peoria made it worth the drive from Northeast Mesa.

Always great service by a professional staff in all regards. David is the best service guy around. Great and always trustworthy advice.

Customer service was great. Stephanie put me in a loaner vehicle with out me even asking while my vehicle was being serviced, which was awesome.

Poor . Car not delivered as promised in a timely manner. Simple stuff oil change, replace headlight , 65000 checkup

Stephanie @ Peoria Audi is amazing!!!! She’s so helpful and truly knows her business. I love working with her because I know she will take care of me.

The crew at Audi Peoria really go above & beyond. It was red carpet service the whole way! Everyone was so nice and accommodating & made me want to drive 2 hours every time I purchase a car. They even gave me a great recommendation for dinner after my purchase. Thanks to Brandon, Sean & everyone at Audi Peoria.

Scheduled my Audi A4 for service weeks in advance for a Saturday appointment. I dropped off my car Friday afternoon since my Saturday appointment was "scheduled" for 7 AM. Called Saturday afternoon to check on the status on my vehicle so I can pick it up before closing. I was told that the service would take about 3 hours to complete. I get a call later that my car will not be ready because my file was placed in the wrong "work day" file from the service manager. So now my car will not be ready till Monday morning. My Easter weekend was ruined because I didn't have a car!! Why schedule in advance when you can't get the service for the day I wanted?

Buying and servicing my car was a great experience but I've been waiting for my wheel and tire protection refund for almost 5 months.

My sales team (Ty and Brandon) was knowledgeable, professional, and engaging. Very nice young men. They found the exact car I was looking for.

My first experience at Peoria Audi and it was a great one. Stephanie was my service manager. She was very helpful and kept me informed the whole way.

Good customer service, but they could've cleaned the car better. Overall good experience. Did all the paperwork over the phone and was in and out within 1.5 hours.

Brought my 2010 A3 in simply to program a new key. At that time as per usual The dealership performed an inspection. Per their inspection they mentioned the water pump needed replacing as well as a vacuum pump, cam shaft sensor and full timing chain service. After diving into the car they were extremely off base. The water pump was replaced not long ago and showed no signs of damage or leaking. The vacuum pump was fine. The timing chain was clearly never checked since the only way to do so is to brake a cap off the cover which was still perfectly intact and the cam sensor was also fine. What they failed to diag was the turbo is on its way out and one of the coolant lines has a few cracks causing the leak. Had I moved forward with the repairs like any normal person would I would have spent upwards of $2800 in repairs that weren?t even needed and wouldn?t actually have fixed any of the real issues.

Mike is always professional and great at follow up and reporting what is happening with your car could not ask for a better service provider

When I was younger and lived in Ohio I worked in both the Automotive and Motorcycle industries. I served in positions including Floor Sales, Fleet Sales Manager, F&I Manager, European Delivery Manager, New Car Manager, and General Sales Manager. Since moving to Arizona in the early 2000’s I have purchased several vehicles both New & Used from dealerships. Never has it been a pleasant experience. That is it was never a good experience until my purchase of a wonderful Pre-Owned 2018 Audi A5 Cabriolet from Audi Peoria. I was helped by a rather young and new to the industry, and to Sales, William Garcia. He did a wonderful job and was assisted by a more senior Sales Associate Juan Mendoza. To round it all off General Manager John Jaten spent more time chatting and answering questions then you will probably find at any other dealership in the greater Phoenix area. The paperwork end of the delivery process was taken care of by a very professional and knowledgeable Director of Customer Financial Services, Sean Moran. I hope this review serves as a big THANK YOU to all of the people who made this the most pleasant car purchase I’ve experienced here in Phoenix. For your next automotive needs I highly recommend this dealership. Everyone is helpful, courteous, and professional without being pushy or stuffy.

Incredibly easy to work with staff. They are very professional and welcoming employees from the service side to the sale side. Marissa and Internet sales and acquisitions, was very patient, tastefully consistent, and respectfully determined to make sure my truck selling process was completed thoroughly yet timely. The service was outstanding and recommended to anybody trying to sell your vehicle with ease.

No issues, got me in and out in a reasonable time.

When I was younger and lived in Ohio I worked in both the Automotive and Motorcycle industries. I served in positions including Floor Sales, Fleet Sales Manager, F&I Manager, European Delivery Manager, New Car Manager, and General Sales Manager. Since moving to Arizona in the early 2000’s I have purchased several vehicles both New & Used from dealerships. Never has it been a pleasant experience. That is it was never a good experience until my purchase of a wonderful Pre-Owned 2018 Audi A5 Cabriolet from Audi Peoria. I was helped by a rather young and new to the industry, and to Sales, William Garcia. He did a wonderful job and was assisted by a more senior Sales Associate Juan Mendoza. To round it all off General Manager John Jaten spent more time chatting and answering questions than you will probably find at any other dealership in the greater Phoenix area. The paperwork end of the delivery process was taken care of by a very professional and knowledgeable Director of Customer Financial Services, Sean Moran. I hope this review serves as a big THANK YOU to all of the people who made this the most pleasant car purchase I’ve experienced here in Phoenix. For your next automotive needs, I highly recommend this dealership. Everyone is helpful, courteous, and professional without being pushy or stuffy.

When I was younger and lived in Ohio I worked in both the Automotive and Motorcycle industries. I served in positions including Floor Sales, Fleet Sales Manager, F&I Manager, European Delivery Manager, New Car Manager, and General Sales Manager. Since moving to Arizona in the early 2000’s I have purchased several vehicles both New & Used from dealerships. Never has it been a pleasant experience. That is it was never a good experience until my purchase of a wonderful Pre-Owned 2018 Audi A5 Cabriolet from Audi Peoria. I was helped by a rather young and new to the industry, and to Sales, William Garcia. He did a wonderful job and was assisted by a more senior Sales Associate Juan Mendoza. To round it all off General Manager John Jaten spent more time chatting and answering questions than you will probably find at any other dealership in the greater Phoenix area. The paperwork end of the delivery process was taken care of by a very professional and knowledgeable Director of Customer Financial Services, Sean Moran. I hope this review serves as a big THANK YOU to all of the people who made this the most pleasant car purchase I’ve experienced here in Phoenix. For your next automotive needs, I highly recommend this dealership. Everyone is helpful, courteous, and professional without being pushy or stuffy.

Mike has always been great helping me with my car service.

Bought a certified pre-owned Audi A4 as a surprise for my daughter today and Will and Karina and the entire staff down there were all so helpful and made the purchase easy and totally stress free. They even delivered it to me with a bow on it to surprise my daughter and she LOVED it. Thanks guys!

Great experience. Very professional.

This has to do with a service appointment for my Lexus RX 350. When I purchased it the TPS light was on. They had changed the tires and I'm sure it happened then. First time I called to get it in, the service person asked me to look at YouTube to fix it. I said I can try that. Me, my son and bf tried and it was still on. I called made the appointment and it was also supposed to be detailed since they didn't have time when I bought it. My son took it in and when I got in I could tell right away nothing had been done. I'm not even sure it was vacuumed. There was still debris under the mats which I had looked at before he took it in. I wish I had taken pics. The back end has black marks on the sides and the carpet is dirty. There was no sign of any detailing that happened or any scent of a cleaner. There was also still Palo Verde blooms in the crook of the seat from having the sunroof open. The person that sold me the car was awesome but the service department, not so much. And my son was told they couldn't fix the TPS light and I would have to go to Lexus for that. I won't be taking it there for maintenance or anything else in the service dept. I also now have to pay to have it detailed and make another appointment.

The service provided by Audi of Peoria is always exemplary ...from the service schedulers, technicians, services coordinators etc.... I would recommend them to all my friends...Thanks Audi team

Buying my Q7 at Audi Peoria was a great experience, but the customer service they provide is what makes this dealership my #1 choice for life. Stephanie is always professional, and she always makes me feel like I am a valued customer. I highly recommend this place!

The Audi Peoria team was absolutely awesome! They were so helpful, kind and caring. They made it incredibly easy for me to get an Audi, which I never thought would be possible! The whole car buying process was a breeze. Thank you so much to Audi Peoria! I’d give you a 100 stars if I could!

The Audi Peoria team was absolutely awesome! They were so helpful, kind and caring. Tyrique made it incredibly easy for me to get an Audi, which I never thought would be possible! The whole car buying process was a breeze. Thank you so much to my guy Tyrique and the whole Audi Peoria team! I’d give you a 100 stars if I could!

Good attention to details. I wish they would still have loaner vehicles.

Service advisors were pleasant and helpful in car needs.

Comfortable area to wait with good Covid protocol. Q7 service was done on time as promised. 4/14/2022 Excellent customer service for our 60,000 mile Q7 service. Dealt with Stephanie who was very helpful and nice to work with. Everything done well and on time. Interested in ordering a new Q7 and John and Scott were very helpful. Recommend Audi and this dealership.

Good dealership. Only Audi dealership I talked to that wasn't doing ridiculous mark-ups on their e-trons. Let me use my own financing and never gave me any hassle, unlike some other franchise dealerships I've been too (*cough* Carmax *cough*).

I would highly recommend the service department at Audi of Peoria and make sure to ask for David. His attention to customer service is unmatched to anywhere I’ve been

There are 3 Audi dealerships in Phoenix, they were the most accommodating and willing to work with us. Wyatt, our salesman, worked very hard for our business. He assisted in placing a custom order and stayed in contact through the whole thing. When we picked up the car he was very helpful in getting the purchase completed and in showing us the car. I would definitely recommend Peoria Audi if your looking to purchase a new car.

We bought a vehicle, a Ford online from the used car department. Was told this whole 10000 point check, blah blah blah. They delivered the car to us in Tempe. We immediately took to our mechanic. There was an issue with the water pump. It needed to be replaced. Luckily we had full warranties and coverage. Brought the car back. They told us it was not the water pump. Did a slight fix then had us come get it. This happened 4 times with it being an hour to get there and hour to get back. We finally took to a third shop and got same diagnosis. I kept my cool every time talking to the service department but finally it because clear they were just refusing to do the job. With this particular Ford, you have to pull engine out to access water pump. In my opinion if you are going to warrenty and sell other brands, get mechanics who know what they are doing and don?t jerk people around.

Mike was busy but did a great job in providing service. Top notch.

Due to family illness I was unable to get my Audi in for service after a ruined flat tire. Mike helped me get up and running with pick-up and delivery for tire installation. I am grateful for him and all involved for their services. Thank you.

Audi of Peoria was a great experience for the second time now. We bought my daughters used car there 2 years ago and Scott was great. This time around on April 5th, I had Tyrique. My wife and I were looking at a 2022 Audi Q5 and the experience was terrific. I first called and asked Tyrique if the dealer was doing the typical "Market Adjustment" and he said absolutely not. I said, "Good, because I will walk to work the rest of my life before I pay $10,000 over MSRP". That's a crazy practice and is insulting to customers. The whole process was easy and no pressure sales tactics. I actually usually hate the car buying process, but everyone there was extremally helpful and nice. They actually had quite a few new and used cars to look at, which is difficult in this current market. The way we were treated, they have definitely become our go to dealer. If you are looking for something, go check them out. Tyrique, your a great guy and we love the Q5!

I love the personal customer service!

My salesperson, Karina, was great. Knowledgeable, friendly & efficient. My overall purchasing experience was good, however I did not appreciate being pressured into using dealer financing. I had already arranged for my own financing coming in, but when what should have been a quick visit to the dealership turned into me sitting there while they whispered in the office I knew something was up. Trying to bully me into using their financing because “my out of state credit union could hold up the transaction and they may not be able to hold the car for me” was BS. It was obvious what was going on and I wasn’t having it. This is the very reason so many people avoid dealerships these days and purchase online. That being said, everything worked out WITH my financing and I love the car.

Personalized service, expectations met, car serviced as promised. Highly recommended!

Worked with Karina to purchase a new A5 and it was a great experience. She was kind and knowledgeable and helped get me through the process!

This has been the worst experience in all of my years with purchasing a vehicle. I feel so cheated and played. I purchased a 2018 Landrover Velar in November 2021. To this date, I still do not have a tag for it. None explained The vehicle state to state transfer that I would have to request. I was told to make two payments on my vehicle reach out to the lienholder and request the title paperwork. The fact that I had to do all of that as a customer blows my mind. Once I did do that it took yet another 2 to 3 months for me to receive the title paperwork in my state only to be told I would have to pay $3000 for a tag because the sales tax was not included in my purchase. I would not have had knowledge of that. I do not believe the dealership acted in my best interest. I am beyond livid with this entire situation. I have called the dealership to advise them that my tag expired February 14 initially I was told that once it expired if I did not have my tag they would re-issue me a another tag. I am embarrassed that I have a vehicle with a tag that expired February 14, 2000. Had I known this would have come up as an issue I would not have paid $2000 to have the vehicle shipped to me and I would not have paid $5000 as a down payment in good faith to Show the dealership I was serious about the purchase. Just to find out the transporter was only paid $900 to transport the vehicle to me so I feel ripped off and I would not recommend a dog to ride in a vehicle provided by Audi Peoria. This is the most that I have ever paid for a vehicle and I thought this would be a very pleasurable experience. I am literally out of over $10,000 on a vehicle I am unable to drive because it does not have a tag

I feel as though my Audi is very well taken care of, to ensure it runs well and performs optimally. I don't feel as though extra services are "found" to be needed. I also feel as though they do a great job at laying out the priorities so I can work it out in my schedule/budget. Communication is great, and I am treated with courtesy and respect.

Seriously the best place to take your Audi. It’s 100 for sure and in service ask for Kyle he is the best of the best

Super happy with my Service Advisor Dave and super happy with the service I received for my audi s6. Will def be back.

Dave is the man. Great service and very punctual. Will be back for other services.

I went in to Audi Peoria immediately after having a terrible experience at a competitors dealership. I was met with enthusiasm, actual knowledge or the product, and overall passion for the brand. Everyone went above and beyond, and I couldn?t be happier with the purchase. My sister purchased her vehicle from Audi Peoria, and she had the same experience. I wouldn?t look anywhere else after this experience.

We had a great experience at Audi Peoria. William helped us and he did an amazing job. He was knowledgeable and the things he didn’t know, he was able to find answers for. He didn’t make us feel pressured to purchase even though we had the intention of purchasing anyways. He kept a good, open communication throughout the experience. Good experience overall and we are happy with our purchase.

Great experience. My car service was taken car of by Audi Peoria. I had a lengthy rebuild of the entire engine, but Audi was kind enough to lend me 3 different loaner vehicles during the 4 months process of waiting for parts, dismantling, and then rebuilding. The service department was incredible. David S, was my rep and he was courteous and intuitive. Would recommend taking my car here again.

Buying my car thru Audi of Peoria was a great experience. My salesman, Juan, was professional and personable. They gave me very fair pricing on both my trade in and the car I purchased, very smooth transaction. And I love my new car! Thank you Juan and Audi of Peoria, good people to do business with.

Always friendly and efficient!

Had a pleasant experience with the crew at Audi Peoria. Will definitely do business again with them in the future.

We were very hesitant to buy a car during these crazy times. Audi Peoria made it so easy. The service was AMAZING! Wyatt took time to explain everything about the new Q5, We could tell he was a big fan of Audi. His knowledge and enthusiasm made us want to be Audi owners. There was no pressure tactics and we even got to pick the color and trim package from the list of incoming cars. We shopped around and the service at other dealers has definitely shifted but not at Audi Peoria. Go visit, you won’t be disappointed!

Walked in saw a Jeep and test drove it. We wanted time to think about it so we drove around and saw 11 other Jeeps, we weighed our options and the features we were looking for and decided to come back to Auto Nation. Great service and they even provide fun snacks. Definitely a good experience, we typically don't like dealerships but they have perfected the time it takes to get you in and out. Happy customers thanks team job well done. The Cota's

Took my 2019 E-Tron for software upgrade to get extra miles on a charge, upgrade done smoothly and they also inspected vehicle fitness as right now it has 34000 miles on it. No complains found. I forgot to bring charger that day, but they rebooked appointment for later date. Very happy with the service.

I do miss being able to have a loaner vehicle & wash when they keep it for repairs. They are always very helpful and return vehicle on time.

Everyone we talked to on the phone or met in person were nice, helpful people. I know some car dealers don’t have a very good reputation, but I did not experience that kind of thing here. While some people have described me as cheap, I’m here to say that I believe I got a good deal.

Great service! Mike was very helpful

I can not say enough good things about this dealership, especially Kyle in service department he is amazing and so friendly and knowledgeable.

Thank you, Mike for always an exceptional attention to detail on my Audi A5. I always appreciate your kindness and the efficiency of Audi Service Dept getting my car road ready. Always happy to do business with your company.

Mike was great. He helped get my parts ordered and installed even though they had a tight schedule. Was given a good price with a professional job done on the work.

VERY GOOD SERVICE, AS USUAL MIKE IS VERY HELPFUL

Call ahead to look at two cars and arrived on time, The cars were not pulled, sales person mentioned that “lost track of time” you had about 6 inches of space to open one of the doors of one of the cars I requested, The other car he didn’t even have the keys for. There was a woman screaming on the phone inside about someone not keeping their word and stating “ i’m giving you my word that’s how I do business“. Complete mess, don’t waste your time.

Dave is always a pleasure to work with, I know he will take good care of my car. I live a distance from the service center and he is always mindful of scheduling and helping me with a loaner if needed. Dave explains all of the anticipated work and maintains contact with me while the job is progressing. I believe Dave has my best interest in mind both for safety and finance. He is an asset to Audi.

I walked over from the dealership next to since I saw something that caught my eye. Went and asked about the vehicle and drove away with it. They were friendly, no hassle and answered all the questions I had. Go Brandon he is a cool and will take care of you.

Stacy and Sean made it’s so effortless amazing and professional. Will refer friends and family for sure.

With car inventory at an all time low, there are no negotiations anymore. I was offered a price online and it didn't change when I got into the dealer. I liked that I didn't have to haggle. However, this dealership is no different that any other when it comes to 30+ minutes of declining extended warranties. Why doesn't no just mean no. Why do I have to say no 10 more times? Also, make sure you check over your car before taking it home. I made the mistake of purchasing it after dark and didn't notice a small crack in the windshield until after I saw it in my garage that night. I emailed the salesmen to see if they would do the right thing and repair it and even though he said he would check with his manager, I never heard back.

My time with Audi Peoria was fast and efficient.The service department was ready for my arrival and they gave me a ride to a restaurant where I could enjoy breakfast. They also picked me up and by the time I returned to the Audi dealership, the 10,000 mile check up and oil change were completed. The young man who took care of getting me through the process was friendly and informative.

Mike and the entire Service department are amazing! They really stepped up to help me out when I needed to my car serviced quickly. My 12 year old lives out of state temporarily and they made it possible for me to see him a week sooner than I even hoped possible. Not sure how they made it happen, but they have a loyal customer for life now :)

We really liked the video inspection and the concern they displayed for our customer satisfaction. While they were unable to fully rectify our issue, they treated us incredibly fairly which is hard to find these days. Would certainly recommend and use them again.

I was having my windshield replaced and the Audi technicians were needed to calibrate the safety systems. While my vehicle was in the shop they performed a few recall fixes and completed an inspection. My car was in need of an alignment and the service representative told me two different prices. When I asked why I was given two different prices, I could not get a simple response. At this point , I asked for my vehicle and was told it was in the wash bay and would be ready shortly. After a few minutes , my vehicle was pulled around to the service center customer pickup and had not been cleaned. This is the second time I have had my car in for servicing at this location and the second time they have not completed this task. Usually I would not mind, but when the representative states my car is being cleaned and this is why it is not ready only to have the car returned dirty is very unpleasant.

Employees were awesome and efficient

Juan did a great job keeping us informed on the SQ5. He followed the sale from start to finish. This is the 2nd Audi I have purchased from the Peoria dealership and I have been very satisfied with their level of service.

DO NOT GO TO AUDI of PEORIA! I leased a brand new Q5 quattro with a terrible experience from sales to service. Sales took forever to get through the process (4 hours sitting in the waiting area), I was promised a loaner car if it ever needed service, which was never honored. The service department needs a total makeover. The Q5 had a recall and since there was not loaner available, I sat in the waiting room until the recall was finished. About two months after the recall, I noticed the back tires were BALD, so made an appointment to take it in and was talked down to as a female and told by the service director that Audi eats tires and that's the way it is. 11,000 miles on this vehicle with a girl driver, they say I ate ONLY the back tires even though it's a quattro. I would not let this go, I knew there had to be another answer. Finally the service director said they got Continental Tire/Audi to goodwill and replace the two warn tires. Great! NOT SO FAST, I had the new tires on two months and noticed they were also going bald. I called the Audi of Peoria service department, left several messages telling them, my tires are going bald again and NEVER, NEVER received a call back from Audi Peoria. I then turned in a dealer complaint to Audi, then took the car to Audi of North Scottsdale and they researched the whole recall repair event and said, the car was never aligned after the recall was done, so it would wear the tires. (The recall just so happened to be on the rear suspension) The North Scottsdale Audi rep talked with Audi and called me back and said we know what the problem is and it will be fixed correctly and two new tires will be put on my vehicle under warranty and it will be ready tomorrow. It was ready and I have been very happy with the service department at North Scottsdale Audi. WOW, huge quality difference in Audi dealerships if you are in the Phoenix area. AUDI of PEORIA, no need to respond to this negative review, you have lost me as a client forever.

I did need to take the car back to get it detailed but the dealer did not have it very long before I bought it. The salesman, Tyrique, was awesome to work with.

Every one we dealt with was friendly and personable, the showroom was well laid out and we are very happy with the Audi Q7 that we purchased.

The staff and management at Audi Peoria is top-drawer! Brandon, Engle, and Sean delivered on an impeccable car buying experience. It was a HUGE blessing car shopping at Audi Peoria. I am LOVING my new Audi Q3!

We walked into Audi of Peoria and were immediately greeted. After a few minutes, a gentleman named Brandon introduced himself. I state this because so many dealerships today (Post Covid) seem to fall short on Customer Service skills. Audi of Peoria hasn't forgotten this. We went there, looking for a specific SUV, which we found. The price was right, the car was perfect! Brandon was able to answer our questions and what he didn't know (finance stuff), he went and asked instead of pulling lines out of you-know-where. The final buying process was performed by Rick. He's a delightful man, full of knowledge in the area of finance. He took his time with us, we ran about an hour after closing, and yet, nobody rushed us - I like to read the bullet points before I sign. From start to finish, we were never pressured, I truly apricated this. The overall buying experience from Audi of Peoria is absolutely 10 out of 10. From greeting to the final drive off in our new car, Audi of Peoria has not forgotten Customer Service. Thank you Brandon & Rick, you made our car buying easy! Eric & Wisa

Horrible service department. They are completely incapable of returning phone calls, e-mails, or any other kind of follow up. If you want a $200 oil change that takes 2.5hours with an appointment, they have you covered. Otherwise I'd go someplace else..really anyplace else.

Good car buying experience. Juan was very helpful and informative.

Horrible service department. They are completely incapable of returning phone calls, e-mails, or any other kind of follow up. If you want a $200 oil change that takes 2.5hours with an appointment, they have you covered. Otherwise I'd go someplace else..really anyplace else.

Very nice dealership to deal with. Very clean facility !

They kept me informed about everything going on with my vehicle. They even got me in before my appointment (very helpful as I live very very far away from them). They are very friendly and polite. Would go there again and recommend them to people.

Very timely service access and quick repair of my Oxygen sensor.

Michael Franklin could not have been a more accommodating service professional. From start to finish his attention, involvement and follow up was on a top tier level. Thank you Mike and the staff at Peoria Audi.

Best auto service experience...ever! AudiPeoria has one exceptional service team. Keep it up!

Returned again to Audi of Peoria (AZ), this time just for a routine oil change and inspection. I was promptly greeted at the service drive, and shown to the waiting area. The work was done in a reasonable time and for a reasonable price -- can't expect more than that. The waiting area was clean and comfortable, and Starbucks coffee was available in the nearby showroom.

Just had an issue with my Audi MMI interface such that I had no access to A/C, nav, etc. Was leaving for extended road trip on following Monday! Yikes! Audi Peoria took in my car that Friday and had me on the road in time to make my Monday early morning travel plan. Outstanding customer service!

Our experience with Audi Peoria was outstanding. I have our used a lot of cars through the years and can honestly say this was the most enjoyable purchase I have had a a dealer.

Micheal very good and very helpful. Also, good personality and very charismatic.

Brandon was awesome. Very accommodating picked us from airport and helped make the process as quick as possible. Overall very good experience. Only issue we had to catch a flight to pick up our new S7 and we were unable to catch first flight we missed by 5 minutes. After driving 40 minutes to airport, then the manager that night would not wait for us to catch next flight that would put us there 15 minutes after closing time. If it wasn't the only S7 we liked in 500 miles they would have lost a car deal. He didn't care we drove 40 minutes to airport and back then had to get up at 4 the next morning and do the same.

Friendly, competent sales force Most of the process was easy and efficient. She went out of her way to find a vehicle that met all my requirements. Got the usual hard sell on extended warranty which I had to decline about five times, but I've come to expect that. Wouldn't take a check for the full amount so I had to put half the payment on a credit card. Post sales support (instructions on using the plethora of gadgets and features) has been good so far, so that's a big plus, especially for a car as complicated as this.

Communicating with Service personel from beginning to end about a 50k service and additional work was the best. They were not only knowledgeable and efficient but they had the mindset to listen to and stay in front of potential concerns I might have. Communications were proactive during the service in regards to mechanic's findings that I might want to be aware of and possibly take action on.

Mike Franklin has been my service manager for all 3 of my Audis. He is honest and knowledgeable. I am very satisfied with my experiences at this dealership

Karina was our service associate. She rocked. Super helpful and there for every step. Thanks Karina for getting me into the Audi family.

My service advisor Stephanie was professional, courteous, and wanting to make sure I was taken care of and is the only reason why I’m giving 5 stars. The guy who worked on my car that was providing a recommendation for repair, provided a video that didn’t even show what needed to be prepared and just spoke about it showing me my new tire.

I just had my Audi serviced and again this wonderful service department at Audi Peoria has exceeded my expectations. I bought my Q5 from this dealership and also purchased a maintenance package. They sent a video to my phone. It showed my vehicle on a lift the technician explained what needed to be done. I approved the work. When it came time to pay for the work, I found out that the dealership had contacted the insurance company that covers the maintenance package and most of the cost was covered. I love driving my Q5, but I really love the care I receive at Audi Peoria service department. I will always buy vehicles from these folks and always have my vehicles serviced here.

Everything went as they said it would and upfront honesty is important to me. Thanks

Great staff and service, made everything fast and easy

I had two recall issues, made appointment online for next day. Mike had the car in and out in 2.5 hours! Awesome!!

The Service Advisor was amazing!!! I needed to take a trip out of town and he found a way to schedule me an appointment ASAP! My service advisor (David) is truly a genuine person.

I had to bring my car to Audi Peoria for service due to a recall on 3G. Everyone there was really nice. The only thing that ticked me off was they put some kind of box in my storage Area where I store my car manual, well nobody told me that I couldn’t fit my manual in there anymore because They put this box in there they just threw my manual on the seat and told me nothing! So I spend five minutes outside before I leave trying to put the manual back in the box where I had it, had someone told me I wouldn’t have been wasting my time. The Audi has little storage space as it is it seems to me they could’ve put it somewhere else.

Been using this dealership since 2019 and I have been fortunate to have David Saisslin as my service representative. My experience have been a pleasant each time, I strongly recommend using Audi Peoria.

Recall issue was taken care of in a timely manner. Staff was courteous and friendly.

I brought my Q7 in to receive an upgrade to Audi Connect (both hardware and software). David Saisslin was my service manager. As usual, David was welcoming, thorough and efficient. I value my relationship with Audi of Peoria; David's professionalism and exceptional customer-orientation is a key reason for my satisfaction with this particular dealership and service department.

David at Audi Peoria, AZ Is very professional and accommodating. I had a golf date that morning so my wife took our SQ5 in for maintenance and a couple of minor recall fixes. He kept her in the loop as she went shopping for the few hours it took to complete job. She had an appointment to get to by a certain time and David made sure all work was completed by then. Thanks David

We bought our vehicle from Audi Scottsdale however we live closer to Audi Peoria. We decided to service our vehicle at Audi Peoria. Stephanie was completely unprofessional. She seems to know nothing about Audi vehicles but she seems to think trying to be charming will get her a pass. I asked questions about her recommendations and she seemed to not understand the services she was trying to sell us. I felt like she tried to flirt her way into selling us services. My wife dropped off the vehicle, and Stephanie did not give my wife the same attention. This is very unprofessional, we will continue to bring our vehicles to Audi Scottsdale.

The Audi Peoria Service is amazing. Their customer service is top notch. David, my service advisor, has always been able to get me in immediately every time I’ve had a flat tire.

Very good service. One recommendation is to have someone outside service entrance to greet customer and get the service process going.

Excellent proficient service professionals, they take care of their customers and their vehicles. Best dealer service in Arizona.

I had a very positive experience while working with this dealership. I'm not the easiest person to deal with and Wyatt Yates, John Jaten and Rich Kedra made my buying experience a pleasurable one. They were very patient and took the time to explain everything to me and made sure I was satisfied. They aren't pushy and really are there to help you.

Recall work was done in considerably less time than estimates. Both service reps I spoke with were pleasant and informative. Even though it was a no charge event my car was washed and returned very clean.

Excellent customer service, David Saisslin took very good care of me and my car. I definitely recommend. When I picked my car up he showed me a few things about my car I didn’t even know and best of all, he helped me program my garage door to my Audi!! I’m so happy 😁 thank you David.

Absolutely wonderful services proved! Service dept is always amazing!

Great service, my car was promptly finished when I was told it would be . My service advisor, Michael Franklin was very knowledgeable, and explained everything in detail. Overall 5 stars

Audi of Peoria was great. They knew exactly the issue with the car just by my description of the issue. Audi of Scottsdale was booked out for 2 weeks. That was not an option because the car was not safe to drive. I was able to drop the car off at Audi of Peoria the next morning. The appointment was so easy to make online. The staff was so kind and they kept me updated every step of the way. Thank you Audi of Peoria. We will be back for any Audi needs.

Great sales and service people. Knowlegable, helpful and accomodating. I would highly recommed Audi Peoria!

Excellent service,

Bad experience with AutoNation at this location. Would not recommend buying or selling a vehicle with automation Audi peoria unless you are easily confused/manipulated

Brandon was wonderful, He pulled the Audi off the show room floor for us to test drive when we arrived, but we didn't want to drive it, so we simply just bought it. He was so easy to work with and we think we got a good trade in value for our suv and a exelent monthly payment for us. Any one wanting a Audi must buy from peoria Audi there simply the best people to buy a car from. We recommend them to everyone.

Mike from the service department was so helpful and thorough. I am very happy with how knowledgeable he is and his punctuality is very appreciated.

Toyota offers better welcome and send off then you do.. Rest everything was paid by me so there was no chance for imperfection!!! Here is what happened I will start with the good thing... Got my 2019 Q7 serviced (20K) done in Audi Peoria. The cost was close to 800$ plus Tax.. However If I pre-paid it to 1400$ for next 4 servicing (two major, two minor).. Great offer.. Now bad part 1: No loaner car was offered!!! They said they don't have any car left.. Seriously ?? Then how could you offered a loaner A8 to the person before me ?? I had to cancel all my appointments.. 2: You missed the delivery on same day just because you had to fix the third row seat issue (under warranty) which you have not fixed last time when I reported at 10K servicing.. 3: After servicing you returned my car with spots of wiper fluid (blue) on the driver side door.. Yuck !!! I felt like my 70,000$ car went to a gray market car dealer.. The gentleman outside helped me, and cleaned it within 15 mins... I have a toyota corolla and every time I service that car I get the same respect and value when I bought that car from showroom.. Very disappointed..

Brandon was wonderful, He pulled the Audi off the show room floor for us to test drive when we arrived, but we didn't want to drive it, so we simply just bought it. He was so easy to work with and we think we got a good trade in value for our suv and a exelent monthly payment for us. Any one wanting a Audi must buy from peoria Audi there simply the best people to buy a car from. We recommend them to everyone.

We were traveling cross country and had a road a road hazard event on a rear tire. No matching tires in the area. We ran our spare tire 200 miles at 49 mph in heavy traffic and after calling Peoria Audi and their service department finding a tire, while we were traveling to their store, took care of us after 4:30 pm. We were extremely pleased with their professionalism and courtesy. We were treated as if they knew us and we were their valued customers. We are so appreciative to David and his crew after we arrived and to the Service Manager that dealt with us by phone finding a tire and checking on us in our over three hours of travel getting to his location. Ron and Marietta Moser

Audi Peoria gave me an amazing car buying experience! Great customer service included no pressure and helpful solutions for me, downsizing from a van to a Q5. The entire team made sure that my service dog and I were comfortable throughout the process. At no point did I feel like the dealership was dragging out the purchase, like I’ve felt at other dealerships. I love my Audi and their follow-up after the purchase has also been helpful.

great service here !

Great service, they diagnosed my car and turned it around as quick as possible. They always do a great job!

Came in for an oil change, received a video documentation going over car. Luckily a broken / collapsed motor mount was found that we didn't realize. Repair was done quickly and I even tried calling around to other repair facilities to check pricing and dealership actually had the best price on repair! Car handles beautifully again now, happy they found this issue.

I brought my car in for my 85K mile service. David Saisslin was awesome! Professional, compassionate, patient and caring. I waited at the dealership for my car and he kept me updated and offered a shuttle ride if there was somewhere I wanted to go. I love my S5 and the service I received!! Thank you! P.S. Audi, I miss having a loaner vehicle when I bring my car in, just saying

Came in for an oil change, received a video documentation going over car. Luckily a broken / collapsed motor mount was found that we didn't realize. Repair was done quickly and I even tried calling around to other repair facilities to check pricing and dealership actually had the best price on repair! Car handles beautifully again now, happy they found this issue.

I was disappointed that the agreement I thought I had in place when I purchased the car was not written differently regarding the tires. And they did not offer to clean my car even though I reminded them that I purchased a $400 cleaning package when I purchased the car and it is about to expire.

everything was first rate got oil change coffee and a car wash

My husband and I had the pleasure of buying our 2019 Q 5 Audi on Saturday the 29th of January. We were helped by Karina Morales Chairez and her shadow Will. Karina took the time to explain everything to us about the car, any questions I had and she didn’t know the answer she went and found out the answer. Will her shadow partner was also a fun addition to the experience. His personality won over my husband. Will will be a great addition to your Audi team. We will be back to buy our next car from Audi We have had our Q 5 for 1 week and I love learning about all the bells & whistles the Q 5 has. Thanks again Karina, Will for your great service. Mark & Lori Sauers, Surprise Arizona

Took the car in for routine oil change service. There was a recall on the car for a passenger detection sensor that was bad. And they failed to tell me about it which was a little disappointing because they could?ve fix it while the car was in there. Instead I had to make another appointment to take it back.

My service adviser Michael has been always great and very helpful.. I've had the same adviser for the last 8 years and 2 Audi's. Was always treated me great. Gets my car in and out as quick as possible, gives me all my options and always tries to get me the best possible price.. Can't beat the service here.. It's what's kept me coming back time and time again even though I live over 50 miles out of the way..

Stephanie was my service rep and was lousy at keeping me updated on my S5. Kept me waiting in the lobby for 8 hrs even though she new there was no way the car would be ready. I finally got the car 8 days later with the new front control arms. She said her printer was broke and would email the paperwork, still haven't received it months later. I'll go to Audi Scottsdale or Gilbert next time for my service needs.

Michael Franklin has been my service advisor for the 4 years I have owned my Audi. He is friendly, efficient and knowledgeable. He is patient and explains everything thoroughly. I have been very satisfied with the service from Audi Peoria.

Price was right, salesman absolutely not pushy. Very supportive and willing to go the extra mile to make me feel comfortable and well taken care of.

I think they gave great service

Great service… but disappointed they currently do not have any loaner cars in their fleet. I understand about COVID issues, but it was a bit of an inconvenience when I was told my car was done… and it sat for 2 additional days just for the system to be reset and driven to check it’s functionality.

Everyone was very helpful and a pleasure to work with. Great buying experience!

I was impressed with the way the team worked together to make this happen. Very professional and they made me feel like they appreciated my business. I would recommend them to anyone looking for a new or used vehicle.

They were knowledgeable and fair.

These guys are putting dreams in driveways fairly and with HONESTY. The only way to do business! Juan & Sean helped me get a car in a tough spot and im blown away by the service and opportunity. Thanks Audi of Peoria! Maybe Ill be able to afford one of those S4s someday.

Great customer service!

I recently purchased a 2022 Audi E-tron Premium Plus from Audi Peoria. I had the pleasure of working with Juan Mendoza. This was easily the best car buying experience I’ve ever had. Juan helped me take care of a majority of the paperwork online and answered the million questions I had with professionalism. I was at the dealership for less than an hour in total. The only thing I regretted about the whole experience is that Juan didn’t upsell me on the top model, as I wish he did with how much I love my E-tron. I look forward to buying from Juan and Audi Peoria again.

I recently purchased a 2022 Audi E-tron Premium Plus from Audi Peoria. I had the pleasure of working with Juan Mendoza. This was easily the best car buying experience I’ve ever had. Juan helped me take care of a majority of the paperwork online and answered the million questions I had with professionalism. I was at the dealership for less than an hour in total. The only thing I regretted about the whole experience is that Juan didn’t upsell me on the top model, as I wish he did with how much I love my E-tron. I look forward to buying from Juan and Audi Peoria again.

This was one of the best experiences as far as car service goes. My service tech was attentive, and kept his promises and got my car done in record time. Much appreciated.

As always on time, courteous personnel and job done on time and right. Car was washed and cleaned inside. Great service. Made it easy to buy an extended Audi warranty for a car my wife will keep long term.

Service area is clean and tidy. Counter staff were friendly and helpful. Since I opted out of the hand wash, someone should have looked over the car better. There was a large smudge on the drivers door from the technician. When I had my previous Audi serviced at a dealership in Washington, they provided us with a video walkthrough of the multipoint inspection. Might be something to consider. Overall it was a pleasant experience.

Mike was above and beyond any customer service representative I’ve ever dealt with!! He was patient he was kind and very knowledgeable! He answered every question I had and I never once felt pressured to hurry or like any of my questions or dumb questions. He is by far one of the best customer service people I’ve ever dealt with at a dealership. He is a huge asset to your business.

Wyatt was helpful and knowledgeable. We were able to land on the car we wanted at the price we wanted. Thank you!

Mike was above and beyond any customer service representative I?ve ever dealt with!! He was patient he was kind and very knowledgeable! He answered every question I had and I never once felt pressured to hurry or like any of my questions or dumb questions. He is by far one of the best customer service people I?ve ever dealt with at a dealership. He is a huge asset to your business.

Service event went as planned and was completed in the time frame quoted. This was my first visit to this dealership having recently relocated from out of state. Service advisors seemed overwhelmed and stressed. Small details could be improved, when I got the car back the seat was not in the correct position, lights had been taken out of auto, and there was a haze of some type covering the rear view mirror and the top of the windshield. I assume this was from lubricating the sunroof, but should have been cleaned up. leaves me wondering what other details might have been missed..

Brought my Q7 into Audi Peoria for an A/C problem. Michael in the service department was excellent. He made a point to keep me updated through the entire process and worked above and beyond with the service warranty company that covered the vehicle repair. Quality of workmanship is fantastic and Michael and the Audi Peoria team certainly make you feel welcome and valued as a customer. We will always come back to Audi Peoria for our service work. Thank You!

Great Service in a time when no one cares this service department still does great job guys THANK YOU

Time in to time out was just as promised. The waiting area is clean and comfortable and my service representative kept me posted on how things were going with my car

Great service! Appoint made quickly and for the next day. Check in was done quickly and my car was ready in just over an hour, expecting two hours. Appreciate the great work and friendly atmosphere.

I did not have a good experience, I sat 6 hours at the dealership while everybody else's car was being worked on mine was not. Mike made no effort to communicate with me on getting my car repaired, I doubt he made any effort getting in touch with the warranty people at all and it has been over a week. This was my first time in Audi and I had very high expectations based on other's experience from them, and I did not get fair treatment at all. He has hung up on me twice and my prior dealership had to reach out to him to get the paperwork for what is needed to repair my car since Audi did not make any effort to repair my car.

I have been coming to this dealership for years and always have a great experience. Mike, my service advisor, is always upfront and knowledgeable and is the primary reason I get my car serviced here.

Really appreciate my service manager Michael Franklin who was very helpful directing me to sources for replacing my windshield and having a dent repaired on the rear hatch. He had me make an appointment for snapping my driver side mirror cap back together and the work was performed quickly and inexpensively. At the same time they did a multipoint inspection at no charge.

Really appreciate my service manager Michael Franklin who was very helpful directing me to sources for replacing my windshield and having a dent repaired on the rear hatch. He had me make an appointment for snapping my driver side mirror cap back together and the work was performed quickly and inexpensively. At the same time they did a multipoint inspection at no charge.

Our salesperson Karina was amazing! We never felt pushed into getting a vehicle we didn’t want. We kept the staff over an hour past their closing time twice with no complaints. Highly recommend.

Routine service on my S5 and, as always, the dealership service team was thorough, thoughtful and responsive! I’ve enjoyed working with the same service rep, Michael F., for my last two Audis and I really appreciate that he remembers me, always has a loaner ready and goes over everything in the paperwork once I return for pick up. (AutoNation) Audi Peoria has had my business through my last 3 Audi purchases and I cannot imagine working with a better service department!

The car was completed in one day and that was appreciated. However, the service was not the same as the in times past. We received no phone call from the service department that the car work had been completed but we had to call them very late in the evening and then it was a rush to get there before closing time. We are usually asked by the attendant if we wanted windshield wipers replaced but were not asked. Same with tire rotation but were not asked. The biggest complaint was the small cut in the steering wheel leather that we found following our picking up the car. It was too late on a Friday night to let anyone know and we headed out of town Saturday morning. They had always been so good but Something was lacking at Peoria Audi on this visit.

Excellent service! The servicemen actually woman was sweet and helpful. I’m glad I got my car from Audi Peoria

Stephanie Chavez was very pleasant and professional in the way she help me.

I had to have a windshield recalibrated and the service was friendly and efficient.

Every aspect of the purchase and delivery was handled with extreme professionalism and courtesy. I ordered the car and had to wait a couple of months but everything went as planned and promised. No disappointments whatsoever. I can highly recommend this dealership.

Worked well with David to work out scheduling conflicts and he was very flexible. Needed an oil change and they showed me video of a water pump issue. David arranged for a rental due to my warranty coverage because they don’t offer their own cars because of availability. Work done correctly and timely. Great experience.

Amazing customer service and very honest! They call to verify service that needs to be done before just doing it.

Juan was great to work with. We were having a hard time locating the Q8 we wanted but found one in transit to Peoria Audi. Juan made the buying process easy. This was probably the best car buying experience I have had. Thank you!

I took my vehicle into Audi Peoria for an annual service check. The service department went above and beyond for me. I will continue to use Audi Peoria for all of my services. Thank you Audi Peoria

Great service friendly people

OK, will continue use this dealer as they did what I requested.

David Saisslin was very helpful - as usual. Top notch service.

Stephanie was amazing. Helped out with warranty company and saved me $$. Thank you Only issue is the lack of loaner cars. Needed a rental to complete service to get to work.

Went in for a brake job, came out feeling as if I've been 'Left Foot Braking'. I didn't expect my brakes to work THAT good but whatever magic was done... other mechanic shops could learn a thing or two. In addition to that my dashboard has been cleared of it's holiday light show which is a sight for sore eyes if you've ever dealt with European vehicles. In all all the entire experience was a 10/10, not to mention the service rep who took care of me as well as keeping me updated on everything. 20/10 would definitely send my vehicle here again.

I had a wonderful experience and Tyrique Aragon is a great salesman.

AutoNation is excellent to work with because they start with a fair price for the cars they sell, no Jedi mind tricks or pressure. Audi Peoria was so good the first time I easily went back for my second Audi purchase. Juan Mendoza handled my sale and made the process as easy and straightforward as it can be. He was very careful to explain the intricacies of the new Audi EV platform and I am confident he will be equally helpful should I need assistance down the line. Sean Moran was likewise great to work with and cut out the BS. It is so hard to find capable help with most things these days, but these guys deliver. Obviously highly recommended.

I was quoted a price on the etron, when the car arrived, there was no hassle, the price originally quoted with no mark ups or hidden fees, was the price I paid I had visited other dealers and do to the inventory shortage, they were marking up prices as high as $7,500 over msrp. Audi of Peoria was very professional throughout the transaction and I highly recommend this dealership. Well worth the drive across town! Both Scott and Wyatt are great to work with and make the buying process simple.

Dale Chavez and his team have been phenomenal in their " customer first " attitude and follow through in dealing with me and my S5 Audi. Special kudos go out to Stephanie who has gone the extra mile for me! Thank you!

I just wanna thank Stephanie she's amazingly helpful with what I need

have always been very satisified with the service here and the knowledge and throughness of Mike Franklin our service advisor.

Big thanks to Audi Peoria, Stephanie and the service department for a delightful experience. Took care of the squeaking brakes on our Q7. They replaced the front brakes and treated the rear brakes for the noise even though it was out of warranty. The brakes work great, car drives like new after the service!

Truly great experience from sales to service at Audi Peoria!

Went to see Tiffany in parts she took care of me.

Making an appt was one of the easiest I have ever made. They made it at the day and time I needed. When I arrived I was greated as I was opening .my door to get out. Stephanie and David tagged team me to make sure the service of my vehicle and my comfort as I was waiting were met. The service team did what they needed to do with no upsale. No wonder they are one of the best service department around. Thank Audi of Peoria for your outstanding service.

Really great experience working with Mr. Mendoza and Mr. Moran for purchasing my SQ5. I typically avoid big dealerships, but this proved to be very smooth and stress free. I previously had an S4, so I had been to Audi Peoria many times in the past. I always enjoyed my visits due to the friendly staff. Little things matter when buying a car, and they went the extra mile to ensure a wonderful experience.

Audi Peoria did a terrific job of addressing a challenging and large repair issue that I had with my S4. They went above and beyond what was expected of them. I highly recommend their service department - excellent customer service.

The service department was quick to diagnose the issue with our Audi Q7 and completed the repairs needed. Mike was and has always been extremely helpful. He kept us up to date on the progression of the repairs. I highly recommend Peoria Audi for all your Audi service.

First time here and Peoria Audi was amazing! David in service was fast but thorough. He was personable and explained everything to me. The dealership is clean, my car was clean, and I even got a video showing what they fixed on the vehicle. I will always use this dealership…. And most likely be purchasing my next Audi from them! Thanks guys!

Nice people to work with on cars

Beware of the service department. We had taken our 2016 TT roadster in to have the seat backs replaced. A few days later after I picked it up I went to drive it and the seat neck heater would not turn on. It worked perfectly fine the day before we dropped it off for the repairs. The service manager refused to acknowledge that they had damaged the blower motor during the repair. This is the most sketchy service department I have dealt with. I should have known something was up when I went in to initiate the repairs. No one wanted to assist me and they kept asking if I had purchased the vehicle from them. I will never do business at this Audi dealership in the future.

Once again, my time at the Audi Service Department on Bell went great. Mike was very helpful and informative about my Audi needs. Maintenance on your vehicle can be stressful and costly, but the staff at the Audi Service Department in Peoria bring my anxiety level down and were very helpful saving me money. I would definitely recommend Audi Service Department in Peoria.

Had a good experience buying a Q3. The start was bumpy because of long response times but this improved substantially towards the time we finalized the transaction. Nine months later we had the Q3 serviced for the first time and the experience was exceptional. They were on time and the vehicle came back in good condition, ready for the next 10,000 miles.

Audi Peoria has such a friendly staff and always takes great care of my car. Thank you especially to David who helped me order a new part for my car alongside my service inspection the other day. Appreciate your work!

Back in November 1st 2021, I had my vehicle serviced at Audi Peoria. The service team there is awesome. David and Michael have been great to work with and they really go above and beyond. Thank you to everyone at Audi Peoria service department and a big thank you to Micheal and David. 5 Stars for sure. I would recommend having your Audi serviced there.

This was my very 1st vehicle maintenance experience with Audi as I just purchased my very 1st Audi vehicle earlier this year. Unfortunately due to the shortage in vehicles I was not able to get a loaner. I was able to drop off my car and come back in a few hours to pick it up. The staff was very friendly, from the person that moved my car up to the assistant service manager (Michael Franklin). Once I got my car Michael explained everything that was performed on it as well as some of the things that didn't get done with the why behind it. I originally requested for my tires to be rotated with my oil change but my tires were still in great shape so he explained that it wasn't needed. The waiting area was very clean and comfortable and so were the restrooms! I was very happy with my overall experience. The only things I would request in the future would be for the car to get vacuumed and washed if possible , but that may be a bit too much on my end ;p I love my Q8 and the Audi family!

I had a great experience here. Thank you!

Audi of Peoria is truly a 5 star dealership! Purchasing personnel, service advisors, and the service specialists are all outstanding at their professions. The video the service specialist makes detailing the condition of your vehicle is impressive. Have to mention our service advisor by name, Michael Franklin, as he takes very good care of our servicing needs. Thanks Audi of Peoria!!

Advisor was prompt and efficient. She went out of her way to explain all items to me. Work was completed timely and vehicle was washed.

The sales person was good and professional, the car is clean and as advertised. I would have rated a 5 was it not for the unpleasant aggressiveness to sell us additional insurance coverage If i could give a zero star, i would. To my extreme disappointment as the dealer is not honoring its 3 months warranty i am having to give specific feedback about our continued saga with the dealer. Here are the facts: We bought a pre-owned car from Audi Peoria on September 6th. Next day we noticed a couple of drips of pink fluid and oil. I called the sales person and was reassured that it must be have been from the filling of the fluids. Being concerned by the leak that was getting more significant; i took the car to a nearby dealer as we live 90 miles away in Sedona. It turned out the radiator coolant thermostat was damaged and the housing had a crack. The repairs amounted to $291.25. I had called and explained the situation; i was asked by my contact the sales person to send a copy of the invoice which i did on 11/9/2021. In the meantime, the oil leak got worse with substantial amount on our garage floor. I took it to the same shop close by for an evaluation. I was told it is a big job and that the exchanger has a leak and it would cost $845 to fix. Learning from the previous issue i called and talked directly to the sales person, was told that they will come back to me about how to handle the repairs. Bottom line in the last issue i called at least 5 times over a 2 week period leaving messages to the sales person or through a colleague who promised to pass on the message. NOTHING…. I can only conclude that even though these issues occurred and were reported from the day we bought the car and are within the 3 months Warranty, clearly they have no intention to honor their warranty. A stark difference between the sales pitch and reality….

No problems. Very friendly. Great experience.

I was really Pleased when I bought my Audi, but now since the Peoria Peoria Audi Service isn't providing the service I would expect. Most of all the communication has truly fallen through the cracks. Michael the service manager claims he's doing his best and gives lots reasons, but not as professional as I would expect. Listen and communicate is the key for me. I travel from Prescott and am a caregiver so I have to plan my time. I explained my problem with Michael when I called to schedule service appointment , he then recommended He would set up appt to address problem. I arrived and expected to get my car fixed, arranging a time I needed my car by. Then after the time for drop dead time to leave for home, I had to call leave a message, went down to dealership and waited patiently in line only to be told they didn't fix it and he hadn't been able to calll me to tell me and other excuses pointing out all other customers paperwork he hadn't been able to address either. Well I'm sorry, he just lost my business. I'll go else wear. This was 2nd time and he was same both times. Something needs to change.

40k mile service on my Audi. Worked from the lobby and enjoyed coffee. Service was fast and Mike my service advisor was very friendly and informative.

At a time when many car dealerships are indulging in price gouging due to supply chain and vehicle shortages, it was refreshing to walk into Audi Peoria and be treated in a way that I felt they really want to earn my business...and they did. The whole transaction was honest and efficient from start to finish.

Michael is an excellent guy , great service !! explained really well what the vehicle condition is and what it needs .

After moving to the Phoenix area, we went to many car dealerships looking for a luxury sedan. The whole process with from scheduling a test drive online, to actually test driving the car in person, through to the final paperwork only took a few days. Juan, our consultant, was great throughout and never pressured us to buy. He explained all aspects of the car and set us up with the right vehicle. Overall, would highly recommend coming to Audi Peoria if you're looking for a new car!

Stephanie is top notch at Peoria Audi. She always kept me informed and does the best for her customers.

The staff did a wonderful job with our 28000 mi maintenance: effective, timely and courteous. I have enjoyed each interaction with them!!!

Incredible service by Wyatt Yates and Sean Moran. Found the Mazda 6 through American Express Automotive Program. No pressure service is key to me. Wyatt was the consumate professional and Sean took great care of us for Financials. We will recommend your dealership and let people know to ask for Sean and Wyatt. Also, Wyatt I appreciated your tenacity to stay in touch and to follow up with me. Many thanks and I love the car!

The service department was great. Very attentive, friendly and on top of things. I loved the video link telling me what was going on with my A3. Thanks Michael! 😀

Incredible service by Wyatt Yates and Sean Moran. Found the Mazda 6 through American Express Automotive Program. No pressure service is key to me. Wyatt was the consumate professional and Sean took care of us for Financials. We will recommend your dealership and let people know to ask for Sean and Wyatt. Also, Wyatt I appreciated your tenacity to stay in touch and to follow up with me. I got the car! Many thanks and I love the car!

i like the way everything was handled. the attention to detail is excellent and i liked the fact they sent me a video link for what was going on with my car after they had done the inspection. 😍😍😍

I rarely give five star ratings to places. But Audi of Peoria really came through. Initially gave them my budget and they were still a little higher on the focus I was interested in. And I thought that was it. Then I got an email where they were able to come closer to what I wanted and they really did a great job taking care of me. I just had a bad experience at another dealership and had told them about it. Melissa was the first person I talked to and she was awesome. Brandon was a salesman that got back with me and was great the entire way as well. And Richard in financing was really great and made the rest of it so smooth. They all made it seem that taking care of the used car was just as important as selling the new one. I will definitely recommend Audi of Peoria.

Audi Peoria is the most loveliest place to take your Audi and get serviced or even purchase one. From day 1 they have treated me with respect and have been always accommodating to me and treated me like a princess 🥰. I never had one day of stress with them or ever a worry bout anything.

Bought a car with a dent and blown speaker. Audi told me theyd get back to me to repair and Im still waiting.

Bought a car with dent and blown speaker and was told they'd help repair. Still have not heard back from them.

Bought a car with dent and blown speaker and still have not heard back from them about repair. They told they would call a couple days after I purchased the car and I emailed them about it and have not heard back from them.

Supply chain issues have impacted Audi dealerships across the Valley with availability of techs, parts and loaners so I appreciate the Service Manager, Dale and his Team of Mike and Stephanie for stepping up and taking care of my recent visit for major AC repair to my 2018 Q5. They updated me on status and got job done professionally as promised on timely manner!

I had a unique issue with the service, received a call from the Service Manager and all was good! The staff listen and take you seriously. Pleasant experience that is getting rarer in our world.

Great service, very detailed report on services done and Michael was extremely friendly and attentive. I don't usually get dealership service due to the cost but this was definitely worth the cost.

I had a great experience with Audi Peoria, I was in town for business and my vehicle was vandalized. David Saisslin and the entire crew at Audi Peoria went above and beyond in their service! I came in without an appointment on a Saturday morning, they accommodated looking at my SQ5, diagnosed it within the hour, & managed to call in a favor and get me a vehicle from Enterprise when Enterprise was all booked. I greatly appreciate the high level of service and kindness received from David Saisslin and the entire crew at Audi Peoria, give them a try for your next Audi need.

I had a great experience with Audi Peoria. Brandon A. was great. Wasn't pushy at all. Everyone was nice and easy to work with. Very happy with my results and the people there. Would definitely work with them again.

Don't trust this Scottdale location. Matt service guy "terrible" Told me I needed a new car "50,000" On it."This was in 2018" right after buying it there. Was ripped off 4,600 then fought to get back. "Under warranty "They could never find my warranty. Finally they did. "Brandon" took months!!! Now they really treat me terrible. Jeremy tried to get me for another 1,600 this week.I left him speechless. "Under warranty " He wouldn't even look at me during checkout. "Terrible service" If I wouldn't of spoke up he would of had it."my money" Terrible service men. My husband passed away in 2018 they have taken advantage of me for years,My husband wanted me in a Audi because he heard how well they treat customers. "If he was here today" So disappointing. "Chris Powell" raised his voice at me after I went in his office telling him I being ripped. "I was mad" "Where's customer service Chris" Would love to hear from top Audi. Love my car but now who do I trust? I do want to thank Walter in mechanics for coming out to sit in car while my key was malfunctioning. Of course Jeremy didn't believe me again because it wasn't doing the malfunctioning then."I'm in tears" Walter came out we tried to start her up and she wouldn't detect key. Walter told Jeremy " customer right" THANK YOU WALTER. There should be more Walters there and clean up your store

Send me to AutoZone to service my ad blue, instead of providing me great service they seemed overwhelmed with work, it’s been like that when they have lots of going on at the shop

First oil change for my new Q8- said would take 3 hrs. I drove for 2 hours to get to Peoria dealer.OOPS there are at least 2 recalls needed. Got a loaner, six hours later I drove home150 miles. A very long day. Customer rep Michael not once called me by name after addressing me at least 5 times in questions and signatures needed. Never told me where the coffee was, had to find it myself.. He gave me the paperwork and walked off. I read it and it stated the “the customer” had requested a few things to be done. This was NOT the case. I got up and questioned these statements and he explained the reasons, only after me asking what was going on.Wow! I get better customer service from my truck mechanic in Flagstaff Than this dealership. Pretty sure I won ‘t becoming back toPeoria Audi. I buy a 90 K car and get treated like its a Kia dealer. And don’t nickel and dime us. Upon getting the loaner was advised I’d have to pay for any gas used....really!?? Second visit months later I met David who stated that the guy I had before wouldn’t t do anything unless he was paid for it.. See above review. Been back 2 times and love David, he’s professional pleasant and keeps you informed of what, where and when for my cars service. He is the reason I keep coming back to Audi Peoria. He knows how to treat your customers.

Great service as always !

Stephanie is the best!!

The Service Department is great! Michael kept me appraised of the status of my vehicle throughout the process and they made sure my vehicle was ready as promised.

I had my 20k service done on my 2020 Audi Q5 yesterday and the process was easy and stress free. My service advisor was David Saisslin and he was excellent and knowledgeable, explaining the process and costs carefully. I received a video walkthrough of my inspection including the tread depth on my tires, condition of my suspension components and wear on my brakes. Highly recommend.

Very professional. Did a great job. Michael was wonderful to work with.

Excellent staff service, very friendly and helpful!

Amazing experience buying a car. We bought the Q7 & love it! They took care of all our requests & made sure we were 100% happy. We love our car & it was such an easy buying experience. Thank-you!

We purchased a Hyundai Elantra for our daughter and had a great experience. We live on the other side of the valley and after having several frustrating experiences dealing with new purchases, we found Wyatt at Peoria Audi and found the nearly new vehicle without all the dealer add ons that have gotten so frustrating. Although it still had a “protection package” it was included in the upfront pricing and not added on at end for $2000 which seems to be the typical right now. Automation makes the used car business a lot less frustrating! Thank you!

Great service. Took care of my issue right away. I stopped at the Audi dealership in Henderson, NV for the same issue and was told I had to wait 2 hours. The service department in Henderson did not seem too interested in helping me on the spot.

Awesome people, very professional from the general manager, sales manager, salesperson and especially Dale Chavez the service adviser is gathering best!!!

Everyone was friendly . Provided excellent customer service. I live in Vegas and have received extremely poor customer service from the Audi dealerships there. I was impressed with the care Juan & Rich provided. I will definitely come back to purchase another car. Thanks for the personal care you took with me.

Great experience! I found exactly what I was looking for. Karina made the transaction go very smoothly. She was very responsive to my questions and in dealing with my trade. With me living 2 states away, it was very convenient to handle everything over the phone and she made it possible. My Audi buying experience was very pleasant and I highly recommend Audi Peoria!!

I purchased my Audi at Audi Peoria. My experience was average. I agree that the car sells itself. I do recommend the service and working with the service department. The Audi has been for an oil change and one minor repair. David is always very helpful and informative. Very pleasant to carry a conversation with while waiting for drop off and pick up. I like that a loaner is available while the vehicle is getting serviced. My experience with the service department has been excellent.

Had a great experience with Karina, she made my trade-in and purchase very smooth, all form over the phone! Thank you Audi Peoria!!

Mike & Ivan always take care of my car as if it were their own. Top notch service!!!

Audi Peoria completed our 20,000 mile service. The service advisors and technicians did a good job of taking care of our needs.

Highly recommend Audi Peoria and Michael in the Service Department. Thorough and professional ~ great customer service.

Best service department out there! I know I can take my car there any time and it will be taken care of. David and Mike have been a huge help in taking care of my A6. I always feel welcome, don't feel that I am taken advantage of, and feel reasonably charged. I would definitely recommend!

The service department have been very attentive the couple of times I’ve been there. Stephanie has been very kind and straight forward with things that my car needed and of course lending me a vehicle to be able to get around while my parts/ car was serviced. Thank you very much Stephanie for the great customer service.

I would recommend Audi Peoria for service. When my service took longer than expected, Stephanie, the service technician, offered transportation to home or elsewhere if I wanted. Service kept checking to see if I needed anything. They were very attentive and explained everything. I would highly recommend this dealership.

Great service department; especially Mike

Very professional dealership.

Scott and Greg were extremely helpful and patient when buying my new SQ5. 1000x better than all the other Audi dealerships in the state!

Professional. Rapid. Incredibly efficient. Very pleasant personable and helpful over the phone. I had to have my car towed to their lot. I received a call the very next day. Service completed much quicker than anticipated! Car runs great again!

Very professional when it came to buying the vehicle but very slow on getting the title to our bank.

Audi service department was very efficient, friendly and accommodating

The dealership is Always excellent! Mike Franklin has been my service rep for 9 years and provides pleasant, knowledgeable and optimum service every time

We love our Q7 and once again the service department exceeded my expectations! Just wish the sales department would do the same. Highly recommend service department only.

Audi Peoria serviced my A4 because my check engine light came on. They treated me like a customer should be treated from the time I called until the repairs were completed. I dealt with Stephanie who was great.

Peoria, Audi is a five-star dealership! We drove from San Luis Obispo, CA to Phoenix, AZ to see and purchase a 2013 Honda CRV we had seen on line. From the initial phone call with Ty, our salesman, and John, the general manager, I knew we were going to have a truly positive car-buying experience, and we did! When we arrived at the dealership, we were greeted by smiles, helpful employees, and a beautiful shiny Honda CRV that looked brand new! We love our car, which we plan to tow behind our motorhome, and we love this dealership! This dealership is definitely five-star, and I highly recommend it to anyone!⭐️⭐️⭐️⭐️⭐️

video description of car issues is a great idea Thank you ,Dave !

Very nice and professional people! We have Good experience for years ! Thank you

My service rep was Stephanie, and she was outstanding from start to finish.

Stephanie took care of me and the dealership went beyond what was required to take care of my issue. I bought the car from Audi Chandler, where the service experience has been terrible. I will only be taking my car to Audi Peoria. They get it.

Wyatt sold my husband and I a A5 and we had the best experience!! Efficient , knowledgeable, eager to help . Thank you again

We had a serious problem with the steering and with in 24 hours the vehicle was fixed.

Mike Franklin is my service man and he has served me well over the years!

Michael was efficient and helpful.

Stephanie took great care of my first 5,000 mile service, a simple tire rotation. And she expertly answered a question I had on a vehicle function on my 2021 SQ5.

Finished on time and did a good job! My rep, Steffanie is outstanding with customer service!!

Each to schedule an appointment and was in and out at promises times! Always awesome to see the familiar smiling faces

Took BMW in for oil change and a noise coming from the AC unit for the back and nothing was done and had to be taken to Arrowhead BMW.

Our purchase was easy, fast, and straightforward. We did not have to deal with pushy salespeople.

Excellent service and customer service always fast .

Audi Peoria is the best service center that I have been to. They are very thorough and very professional. They care about the customer as well as the vehicle. I have learned over the years that is better to buy a car based on the service center than it is on the sales department because the service department is who you’ll be working with for the next several years. I highly recommend using Audi Peoria.

Service team is great!! Mr Chavez always takes good care of us

We only service our cars at Audi in Peoria. It’s the best place for service.

My service representative,Mike is very pleasant to work with.

We only service our cars at Audi in Peoria. It?s the best place for service.

They are very accommodating at Peoria Audi and fabulous customer service.

Repairs took a little longer than first estimated, but I was provided a loaner for the duration. My car has never looked better than it did when I picked it up.

I traded my 2013 Acura TL with the Technology package in for this 2017 Acura RLX with the Technology package. I found the car on the AARP / True Car website. They had listed it as a 'Great Price'. I called Acura Peoria and went to see it. The car was in great shape and had unusually low mileage of just 27,152 miles. My test drive was hampered by a bad alternator and battery. I purchased the car on 4-5-21. Audi Peoria replaced the alternator and sent the car to Acura Peoria to replace the battery and a bad battery sensor. The car was finally fully repaired and delivered to me by Jason Rawlins 10 days after I purchased it. It is like a brand new car. It rides smoothly and quietly. It moves out when you need it to. It took the mountains in Sedona with ease. This is my 5th Acura so the infotainment system wasn't confusing to me. Edmunds reviewers didn't give this gem due credit. Despite the delay to repair my car, I am very happy with my purchase and the service I received from Jason and Acura Peoria.

Thanks to Michael in services A Great service........

I drove 1100 miles to purchase this vehicle. Everything was as stated it was a great experience. The fuel tank was even filled. The only thing missed was a copy of the car fax and original window sticker that I requested.

Michael I?m the service department was great. He got my car in, and got me squared away in less than a day. I?m very grateful.

I had a fluke accident just prior to taking my car into the dealership. My car was struck by a large bird and the windshield was shattered. Peoria Audi put me in touch with he proper glass repair company, gave me a loaner car and then even cleaned the glass once the windshield was replace. They were incredible and I am so pleased.

As always, the service was excellent. Michael was his normal "best!

Always a great experience at Peoria Audi Service department. Mike F is always friendly and knowledgeable and service has been quality.

It was time to trade in a lease and I had 4 options of places to purchase a new car. By far the people at Audi Peoria were the most professional, accommodating, and reasonable people, and I was given a very good price on a very desirable car. Everything was arranged ahead of time, so when I arrived from Sedona all I needed to do was sign some papers and I was off with my new A5. Wyatt, John the manager, and the finance guy were great. I won't go anywhere else for an Audi

Always a great customer experience

I was in a bind and had to tow my A5 to the garage and David S. was able to bail me out and get me back on the road. Good, friendly and amazing job. Thank you

Excellent service from Mike and speedy work from the service department. Mike took time to show me solutions to 2 small problems I had with the door and the MMI. I really appreciated that, but as relates to the MMI, it made it more obvious that the directions to the MMI are incomplete. Audi should amend them. I expected that the car would be washed; it was not. Really? This is a high-end car dealership. Delivering a clean car should be standard. Also, the meager snacks provided were mediocre at best. When one has to wait several hours, it would be appropriate for the dealership to provide some decent nourishment, not just bagged, high calorie snacks. I know--COVID, but there are creative ways of dealing with that.

I had a very pleasant experience. I live in Las Vegas and drove out to Arizona to get the car. The dealership was great in making the entire process as quick and smooth as possible for me so I could get back on the road.

Had a great experience with Mike in service. Honest and very helpful. Highly recommend to bring Rico here to get service and see Mike. 5⭐️⭐️⭐️⭐️⭐️

It was great. Scott and Engle my salesman were great helping buy my first car. Rich finance manager helped me understand the process

Service staff is exceptional. David went above & beyond yesterday in his efforts to help me with a confusing and frustrating problem with my car’s navigation system. Much appreciated.

In for 2 year service or 20,000 miles. Michael Franklin was my service person since we bought our A4 in 2014. He has answered multiple questions and showed me where to find things on the MMI. I’m just a little unhappy with Audi. Lost Google Earth the end of December, received email from Audi about it and said our 2018 Q5 was eligible for upgrade. Dealer checked MMI and said it was not eligible. Car was made 2nd half of 2018 so what’s up with that. I use Google Earth a lot and love it! Sorry to unload on you.

The entire staff was outstanding, with the General Manager John Jaten leading the way. Audi of Peoria was our fifth stop after looking at Cadillac, Ford, Mercedes Benz and Chevrolet, trying to find the best SUV. Mr. Jaten was the first person to introduce himself and show us the 2021 Q8, as the other members of his team was working with someone. from my experience with Mr. Jaten, I can see he is instrumental to the success of this Company and without him we would still be looking for our new SUV. Mr. Wyatt Yates's customer service was and still is above the standard of Sales Associate. He spent maybe two hours or more going over the Q8's safety equipment, options, MyAudi and more. Mr. Yates made sure we were comfortable with the vehicle be for driving off. Five stars from the beginning, up to this point and I am sure in the future! Sincerely, Michael

Excellent, fast and super easy. No complaints whatsoever.

Excellent buying experience. One of the fastest I?ve experienced with paperwork. The one thing that was pushed on us pretty hard was the optional services but that?s usually to be expected.

The SUV is Great. Jason, our salesman was right on target. He was a great listener and Sean, finance, didn't waste your time. It was worth the drive.

I love my Audi and the service I’m provided whenever I bring my car in for routine service. I was recommended to them by my sister before purchasing & subsequently bought my car & took my mom in to get her a new Audi as well a few months after I purchased mine. Our family couldn’t be more pleased with our experience with Peoria Audi. Thanks Scott for helping me through the purchasing process and thanks Mike for always taking care of me when I bring my car in!!

Very pleased with their service. Wyatt was very helpful and friendly. Delivered my car for free. Really enjoyed the deal.

Pleasant,clean,friendly fast will come back again overall very happy

Audi of Peoria has an Exemplary Service Department Team and I would highly recommend them to anyone.

John, the general manager, and Wyatt, our salesman, were accommodating and were extremely easy to work with. We just purchased so we have not had to visit the service department yet. If they are as helpful as the sales department, Audi Peoria has a customer for life.

Mike is outstanding! Helpful, understanding, thorough and a good sense of humor.

I’ve waited a couple of weeks to do a review because I wanted to make sure the car I bought wasn’t a lemon. And I’m happy to report it’s not! Thank you to Wyatt and Audi Peoria for the easiest and smoothest experience I’ve had at a dealership. From the moment I arrived Wyatt was courteous, already had the vehicle I was interested in ready to go, and most of all wasn’t a “pushy” sales man. I purchased a Nissan Rogue with low miles and very clean. I highly recommend Audi Peoria!

One of the best experiences I have had buying a vehicle. We spent several hours over two days test driving and then buying a vehicle. Great service from Wyatt - he spent a lot of time walking us through the various (and numerous) functions on our new car. Richard in Finance is the ultimate professional. He provided very clear and concise information throughout the purchasing process.

Excellent sales staff Scott and Daniel went above and beyond to make this car buying experience enjoyable. Not to mention trade value and price of vehicle we're exceptional!

😀Stephanie my service mansger is fantastic. She’s profesional, knowledgeable and goes out of her way to look out for the customer. Very refreshing in this industry. I highly recommend Pioria Audi!

Everyone was very very nice and helpful. The service advisor, Michael Franklin was excellent in advising me what was done and what is needed later. Michael is the reason I will be bringing my Q7 back to this location

Good service. Explained everything what needs to be done.

Peoria Audi service department employees are friendly, knowledgeable, and efficient.

Excellent service- I had a problem with my Audi- Mike got me in for service the same day, got a quick repair and was out the door with zero fuss! Super impressed with the service and friendliness of the staff at Audi of Peoria!

Friendly and knowledgeable service

Michael was a great service person. Very helpful. He contacted insurance to provide the repair so we didn?t have to pay for insurance. Glad we had the insurance.

I bought the car online and had shipped to me. The team was great to work with and it was an easy, seamless transaction. Jason and Sean were great.

Mike, my Service Advisor in Peoria, is fantastic. This is my 3rd Audi and I tell everyone that I keep purchasing Audis because of him!! Mike is always super friendly, he’s extremely knowledgeable, and always goes above and beyond. I love my Audi and Mike’s the BEST!!

Very easy process. Everyone I?ve come in contact at this dealership were nice and courteous.

Fast friendly service. Service.dept. ran very efficiently.

Annual inspection. Timely completed as promised. Only suggestion is to add signage to advise where to go on arrival vs waiting with the vehicle for a service writer

When I purchased my Audi I also purchased the extended warranty with it. When I have tried to use the extended warranty from Audi Gilbert they would always give me a hard time about it and recently I was told they no longer accept it. I contacted Audi Peoria where I purchased the car and the extended warranty from and thought I would be met with the same frustration. I WAS SO WRONG! I spoke with Dave Saisslin Service Consultant at Audi Peoria and was blown away with his customer service and honest responses to any of my questions that I had. They had no problem with the extended warranty that I had and offered to take my car the same day and give me a loaner car. Dave kept me up to date with the progress on my car and when it was completed went through everything that was serviced on my car. I just wanted to thank Dave for everything that he did for me and to let Audi Peoria know that they have a great person working for them. I know when it is time to purchase another Audi who I will be going too!!!!

So far, I've brought my '14 Q7 in for service twice and Both times have been successful repairs as well top-notch service from the folks in the service department. Michael F. was our service rep, and he did an outstanding job dealing with the warranty company on the initial visit and keeping us updated during that and the second visit. I keep telling him to put himself in for a raise and that I would sign it, but more than likely I have no real sway, so an honest glowing review will have to do. As for everyone behind the scenes (especially the Technicians): outstanding work! Top marks. Overall: At this time(2/2021) I can in good conscious approve of and recommend Audi Peoria for vehicle servicing.

Excellent customer service! Quick return and comfortable waiting area

My car came back dirtier than when I dropped it off. Acura would always wash and vacuum cars being serviced. Guess they don't do that here. I will probably go to Scottsdale Audi location next time. Kept my car for whole day for simple diagnostic. Came back the next day and they didn't even have the service light reset yet... smh. The positive, nice loaner car and Michael was great.

Took my car in because there was an issue with the door and was told the door needs to be replaced. I?ve had the car for barely a month and just noticed the door was sticking and something was wrong with the alignment. I was basically told there is nothing they can do....clearly this happened before I bought the vehicle and it was never disclosed. I was also told the GM ?was out of town? and I would get a call the next day.....never got a call.

As in my previous service appointments, this service was done with same professional courtesies. I really like this service department and the people.

David is phenomenal the Team is Amazing. Transparent and affordable service. Wowed every time.

Mike is always so helpful and informative. I really appreciate his attention to detail.

Very enjoyable experience overall. Love our Q7 hope to got another someday in the future.

I bring my car in yearly for it’s thorough check. Mike always handles the customer service expertly. Makes everything easy. Thank you. Would give him a 10 if able.

Extremely helpful with explaining functions of my 2014 Audi Q5 I purchased from them. Very completely detailed & even the slightest damages totally restored. Wyatt Yates has followed up with me on the sale & encouraged me to feel free to call on him for any future questions or problems.

Michael, The service Manager took care of me in every aspect of my visit. He took care of me making me so comfortable during these times, answered every question and got me out on time.

Was a great experience I was in and out of the facility quickly and efficiently

Very professional-helpful Was very personable Answered all questions

Audi Peoria is awesome! Mike and David in service really take great care to customer service!! They’re very friendly and get you taken care of quickly!! They also make sure all of your car is reviewed not just what you think might be needed! They want you to be safe!! Go buy an Audi at Audi of Peoria!! Thank you all there!! Debbie Spry

I'm having trouble receiving work that needs to be addressed on my new SUV I'm tired of running back and forth to the dealer. I find it hard to believe that this is so difficult although everyone is pleasant and willing to help, I just can't get any satisfaction.

Any and every time i come in to Audi of Peoria i am greeted and treated with respect amd not pressured in anyway. Whether it be in the sales, parts and, service department. I'd especially like to thank David in service for always helping and getting what needs done in a very timely matter.

Never had a problem with this dealership....the staff takes care of any issues I may have....thx for your good service

I drove in from 60 miles away to see a vehicle I had been looking for. It was worth the time. Friendly staff and Management. I was able to work with them on my Trade-In and Financing.

The buying experience as well as the servicing of our vehicle has been exceptional. Mike Franklin is a very knowledgeable and accommodating Service Advisor. The Audi personnel are all very friendly and helpful. We will definately be purchasing our next Audi from Audi of Peoria!

Very helpful and accommodating. .....................

Great customer service! Service department was wonderful.

Allie in the service department was great to work with. Service/repairs were completed quick

I enjoyed the experience and professionalism at Audi Peoria. Without reservation, I recommend Audi Peoria. It was first-rate.

Great buying experience from Audi Peoria - walked in, found my spec at a nearby dealer in Tucson and concluded the new vehicle lease in the spot. came to pick the car next day after our salesperson went in person to drive it back from Tucson!

Professional, helpful and knowledgeable customer Service Advisor David Saisslin.

Very pleased with the service and staff.the facility is well run and business,nice to visit.

Very helpful and knowledgeable employees. Great service. Highly recommended.

Fast and Professional Service! Service Advisors are exceptional!

Great staff, very accommodating, polite,helpful,understanding,quality service!!!

Great service department!

The service manager was very courteous & aware of my needs. They did an excellent job cleaning my car. It almost looked brand new. This was my first visit to the dealership since moving to Phoenix. In Little Rock AR l was used to an extremely good and personal service, including wonderful cookies ( is a Southern thing) when l picked up my car. I highly recommend Audi Peoria.

Listened and was concerned about my questions and getting the correct answer and solving the problem. Car was ready as promised. Explained what was done and why it was done. Very professional and friendly.

Great service experience at Audi Peoria. They don?t try to upsell you and value your time. Rates are very competitive as well. This is the 4th time that I?ve taken my Q5 there and will be back.

I've ordained Michael Franklin with the sobriquet (nickname) "Extra Mile" Mike because he always goes about and beyond is demonstrating excellent customer service and problem-solving skills to Audi customers.

Great people to work with. Particularly the manager JatonJ

No pressure to buy and straight forward pricing with very nice staff.

This was our first exposure to Audi Peoria. We were extremely impressed withThe friendliness and efficiency of the dealership. We felt we were in good hands as soon as we walked in.

David in service is always very helpful, nice and explains in detail what services were performed. I have had my rims repaired twice and each time I am extremely satisfied. A loaner is provided each time.

Easy to work with. Shipped vehicle to us. Vehicle was as described.

Sally in the service department was amazing! She explained the work they recommended on my Q7 TDI. She didn’t pressure me into making a decision right when she called and was understanding when I said I wanted to go over it with my husband. She called me with an update when my car was not going to be ready until the following day. I will be returning to Audi Peoria and Sally anytime my Audi needs service.

My service advisor David was amazing and very knowledgeable.

Yes! They have the best customer service. Didn’t pressure me into getting something I didn’t want. Everyone was so helpful and friendly.

This is the place to buy your new or used car. Professional and knowledgeable staff to assist and answer questions. Great inventory of new and used vehicles all detailed and clean inside and out.

The service and professionalism at Audi Peoria is outstanding! Mike, in the series department, is a gem. He is always courteous and goes above and beyond for us. I also appreciate Mike’s way of educating us about our car. He is not condescending or aggressive. Not just with us but with other guests that I have seen him interact with. We will definitely purchase our next vehicle from Audi Peoria.

I wish the dealership knew more about buying a vehicle from out of state and the taxes and license cost.

Cindy Robles was very pleasant nd helpful. Very responsive to questions as well.

Staff is very friendly, knowledgeable and helpful

We have worked with Peoria Audi for two different cars. First a Q5 and then downsized to an A3. Mike in the service department has always been professional, helpful and provided great customer service. Initial purchase/lease experiences were also great. Our experiences have changed drastically over the past two months in relation to the finance/sales process. I chose to purchase the A3 which was a lease, this was difficult from the start. Communication and consistent information was non-existent. Every person would give me conflicting information. Due to the generic information I received from finance I chose to obtain my own financing who asked for an end of lease packet, which Audi no longer provides. During this time I contacted the general manager to share my concerns and was offered an apology. I was told by finance that I needed to come in and sign paperwork and it would be a quick appointment, about 20 minutes. They kept pushing for me to finance through them which would have not been an issue except that I had already secured my own financing at a better rate than what was generically offered. We arrived on a Friday evening at 5pm and our “quick” appointment that was 1 and 1/2 hours long. We informed the finance director that the credit union said it could take up to two weeks for the loan to fund. All paperwork was provided the following day (Saturday)to my credit Union and a few days later I was told additional information was needed due to not receiving and end of lease packet. I provided the finance directors number to the credit union who was able to connect and receive additional information. The following week the loan was finalized and signed and the funds were mailed to the dealership. Throughout this difficult process I continued to receive emails from the dealership in which I responded to keep them aware of the process. The final straw was an aggressive message from the general manager who began his message with “we are past the point of patience” and that the contract that we signed to purchase the car would be cancelled by the end of the day if a check or tracking number was not received. I immediately contacted the credit union who spoke directly to the manager and clarified that the payment had been sent. I made one call to the finance representative and left a message, one to the finance director and left a message and three calls to the general manager and left messages. Not one person answered their phone or returned my call. Additionally I called the dealership and spoke to a sales person and left another request for the general manager to call me back. I did receive a call back from the general manager who listened to my experiences and offered an apology. We discussed the opportunities to improve the overall communication within the dealership as the general manager stated that he was unaware of the issues. I would have considered myself a lifelong Audi owner, however this frustrating experience will make me hesitant to consider having another experience with Audi.

I'm sad that I paid a lot of money and trusted that I would get better results. Audi dropped the ball on this one.

Audi Peoria did a fantastic job selling us our brand new 2020 Q3 Sline Quattro. Everyone from sales to finance provided excellent customer service which made our car buying experience joyful and comfortable. Thank you so much for everything you do. Audi just gained another customer for life. Sincerely, Gene and Virginia Baccellia-Ziegler

I arrived a few minutes early and was greeted promptly and paperwork process started. Service advisor was very friendly and helpful. Although I was told on the phone not to expect a loaner, I was offered one and happily accepted. Perhaps because I increased the service which required more time. Had my questions answered and was called promptly when the work was done in the promised time frame. All in all very pleased although I thought perhaps someone might have run a vacuum and cloth then the interior briefly as part of the service performance since the exterior was washed beautifully.

If you need service done this is the place to go. I always ask for Mike and am never let down. He is a true customer service professional who knows exactly what his customers need and can tailor the discussion that way. Speedy in and out, quality of care, kept informed of the issues if there are any and they just do it right the first time, all the time. Hopefully Audi doesn't let this guy leave!

I was selling my car and I put my info on Auto Nation. Audi Peoria sent an automated quote very quickly and Juan Mendoza, an Audi Brand Specialist, gave me a call . We agreed to meet and I had my check the next day. It was a great experience and I would highly recommend Juan and Audi Peoria very highly.

Fantastic service. Go above and beyond! Micheal Franklin is the best service advisor and keeps me safe in my A5 Cabriolet. Will only shop at this dealer.

I came in for oil change service a day ahead of what I scheduled in error. Thanks to David Saisslin service was done when I got there. He also made sure all my questions were answered and even went above and beyond buffing off a stain on my car after service. Thanks David!

everyone was pleasant , not pushy , a very nice experience

Thank you David Saisslin for all your help ! You did great communicating with us and keeping updates on what our car was getting done .

I can always count on Michael Franklin, Assistant Service Manager, to make sure my S5 Cabriolet is properly serviced and provide a loaner when needed. I have no worries when leaving my Audi with my service manager and/or this dealership. I do enjoy visiting with Mike, who always seems to have a smile.

Mike and the team got me figured out on a long time issue I kinda ignored. Major kudos!!!

they were very efficient in informing me about my audi recall and arranged a quick appointment , and then they helped in all ways they could to make it smooth and easy

They care for my car as much as I love my Audi. Always make things right. Highly recommend!

Great service! Always professional and clean!

I requested for my windshield wipers to be fixed and it wasn?t. Also my breaks are squeaking although they replaced brand new brakes. Lastly, I did not receive a courtesy car wash.

Very customer oriented, and very accommodating. Fast and efficient service.

I was thankful they took care of us gave us a loaner. Told me battery was under warranty check the car breaks and all washed very kind.

Scott Wikert (Salesman) did an amazing job of finding the car we wanted. He was able to find the perfect 2020 A5 with all the bells and whistles that we were looking for. Scott personally drove down to Tucson to pick up the car and brought it back so that we can purchase it that day. It was a bit of a challenge finding the right car but in the end, the experience was very positive. 😃

Staff was exceptional in meeting our needs. There was no pressure, they bent over backward to work with uo. I would recommend Engle to anyone!!!

Everytime you deal with Mike in the service department you can be sure that you will be receiving A1 customer service. The techs in the back get it done too!

I have taken my car here previously for service and I like the service my vehicle gets but unfortunately the customer service wasn?t so great the last time I visit which was 05/22/2020. I dropped my car for service and was offered the shuttle service back to my place. On the way home someone rear ended us while in the company vehicle. It wasn?t a fatal accident but it was concerning. According to the dealership driver, the dealership didn?t want him to call the police to get an accident report and the dealership didn?t even bother to contact me at no point in time during the whole situation to ask how I was. I received a call few hours later after the accident to pick up my car and while picking up my car nobody but I mean no one bother to say ?sorry to hear about what happened this morning, are u ok? hope everything is well. Nothing at all.

As always, Audi did an ecellent job! The Audi Peoria dealership is a pleasure to work with. The service advisor, David Saisslin, was knowledgeable, friendly, and definitely an asset to the dealership.

Great customer service - they greet me right away when I come in for a service appointment - and are efficient with their work, and then getting me checked out. I have had no problems with any of the work they have done on my Q5!

David and everyone and the Peoria Audi are very friendly. And have answers to to every question asked.

Everyone at the dealership was friendly, knowledgeable and efficient. Made the entire process enjoyable!

Car was returned to me as washed, when in fact the front two wheels were not touched. Upon examining the oil filter housing, it still had the same road grim and no finger or rag marks indicating the filter was changed during the initial free oil change process. I've been changing oil for 30 years and couldn't believe this. This may also turn out to be a Yelp case. Photos are available.

From start to finish it was the easiest purchase I have ever had. People were friendly, knowledgeable and helpful. My sales person Daniel Hobbs was excellent during the purchase and after.

Mike Franklin always goes the extra mile whenever my car is in for routine service. Drop off, loaner, and pickup were all done quickly and competently.

I was attended to immediately upon arrival, service personnel were courteous, competent, and professional

Return all phone calls when CUSTOMERS CALL AFTER THE SALE OF A CAR!!! Customer service continues after the sale of a car. If I could take it back I would just because after I bought the car I was treated like crap. Literally called more then 8 times with no phone call back. The finance lady is TERRIBLE!!! I would never go back there EVER!!!

Second purchase. Great dealership. Scott was great. Love our Q5.

Staff was friendly wright from the time I entered the service area until I left. The service representative was knowledgeable and took the time to explain what was required . In addition I was offered a loaner at no cost. My car was repaired and cleaned when I returned to pick it up.

Have been a customer of Audi of Peoria for many years and have always had positive experiences with Service Dept. This visit was no exception after experiencing a coolant system issue near the end of their business hours. I was able to get there and was immediately processed and provided a loaner vehicle. Once parts were obtained, they quickly repaired and had my vehicle back to me in clean and working condition. Service is always appreciated and always top notch.

Scam values on purchase and trade. Although they claim to have special no haggle pricing on their cars, their scam is to under value the trade vehicle to get any money saved on sale prices back for dealer.

Service, professionalism, timeliness, facility, loaner car process

In for a recall on my q5, was out in 49 minutes with a clean car- GREAT SERVICE as slwsys

I thought the service was really good until I received my car back and I noticed my tires were not rotated after being told and on paper that they were rotated.

Customer service and service repairman were outstanding! They went out of their way to solve mu problem.

I love Peoria Audi Service Department. They always make sure I understand the repairs and why they are needed.

I took my 2012 Audi 4 in to have it serviced and detailed. My car looks amazing and I couldn't be more pleased. I have been taking my car to Audi Peoria for 7 years and have always had a good experience. Thank you Michael for all your help over the years.

Everyone here is very helpful and the facilities and service are excellent. Lee handled everything perfectly for us.

Took our Q5 into Audi Peoria yesterday for it's 20,000 mile service and had a very pleasant experience. Our loaner vehicle was waiting for us right outside the door (also a Q5) and off we went. After a couple of hours of shopping we were heading back when we received a call to say our car was ready. Will definitely use Audi Peoria when it's time for the next service.

Very profesional approach on reparir service. Top mechanics and service reprezentative . Did not expect that...

The internet sales team made our purchase easy and pleasurable.

Very good service the appointment was finish in a timely manner and the staff very friendly

Fast service; friendly and knowledgeable staff (especially David)

I like the no haggle price point. After reviewing KBB and Edmund's TMV the used Honda Pilot I bought was a great deal. I was looking for a specific year and model and Audi of Peoria had the SUV I wanted.

Had 30,000 mile service on Q7. Good experience.

Wonderful fast service with great staff.

Very very helpful very professional explain everything perfect and do the job perfect.

I greatly appreciated the service at this dealership! Todd, Josh, and Juan answered all my questions and were extremely helpful! I had previously visited another Audi dealership which was a lot closer to me for information about the vehicle I ultimately purchased (Audi A5 sportback) and didn’t receive anywhere near the level of service / willingness to work with me on a deal. This caused me remove the Audi from my shortlist and look at other vehicles. When I saw an Audi Peoria online ad and reached out, there was great communication, teamwork from the different salesmen, and very helpful service. It was definitely worth the 40 min drive to work out a great deal with service oriented sales people

All of our experiances have been positave with the dealership. Especially the service dept.

Excellent sales staff. Nice clean showroom. They had the car we wanted. Love the Q5.

Bought my new '19 Q5 as my lease was up on my '16 A3. Daniel and Josh were great in getting things prepared, and done, while over the Thanksgiving Holiday. Had a mobile notary sent to sign documents while I was out of town, and had the car gassed up, cleaned, and ready to go when it was picked up. Very smooth process, and were great to work with along the way.

Great service experience. Very pleasant to deal with , explained everything to be done Completed on time

Service and repairs on your automobiles.

He gave additional information that was helpful. Explained features on car also

Wonderful experience at Audi Peoria. I got everything I wanted

Great customer service, friendly, clean and I would buy my next car from them.

Excellent service managers. Mike is by far the best service manager ! He is attentive to my. concerns and goes above and beyond to resolve any issues that pop up.

Mike my service advisor is not only very polite and courteous, he?s helpful and friendly. What a wonderful person he is. I really like my S4 and I?m lucky to have a service department that you can trust and have a good experience when dropping off your vehicle. Thank you!

poor customer service, unknowledgeable, overpriced. Felt like they were trying to get one over on me to get some more money.

If you are looking for an Audi dealership that cares about customer service with people focused on doing things for you without the hassle of buying a car this is the one. I did most of it on line and went for a test drive and received all the information I requested immediately and left without any harassment. My wife and I decided what car and again did the rest from home, set up a time and went back for car delivery. Best car buying experience yet!

Had a great experience at Audi of Peoria, Roger was a pleasure to deal with, no hassles, took our Cadillac as trade. We love our Q5.

Everything from the sales staff to the service department. Mike was great in service and the sales staff was very helpful.

Forgot to leave my key and they dents rep to pick it up. Great service.

From the very first visit Engle made the whole car buying experince easy and stress free. The no haggle pricing was great and everyone I interacted with were very nice. Best car buying experience I have ever had.

Simple no haggle process and still got a good deal. Friendly no pressure experience.

First time buying a car in my life and I expected the worse. Not here at Audi Peoria. Mr. Cary was easy to work with. I almost settled for a vehicle that didn?t check all the boxes, but with the help from Greg, they were able to find me the car I wanted. I received top notch customer service and I?m happy with the purchase.

Great buying experience! Roger Cary was extremely helpful and a pleasure to deal with!

Incredible service team, my service advisor (Mike F.), is hands down the BEST! It’s always easy getting my car serviced and getting a loaner car. Highly recommend!

Audi Peoria was a pleasure to work with and very accommodating, especially since I was flying in from Florida to pick up my Q5. Engle provided answers to all my questions and the vehicle was just as advertised. Easy group to work with and highly recommend you see them first if you are looking to purchase a vehicle.

We have been getting the run around for months now. We purchased a Ford F-250 truck from this dealership and we were told it was "bulletproofed," only to find out it wasn't. The salesman apologized and said he did tell us it was bulletproofed, and his GM would be in touch to resolve the issue, as the lack of bulletproofing has cost us $2,000 to fix the most recent issue. As of now, no one has reached out to resolve this issue. The BBB has been contacted, but this dealership isn't even accredited by them, which should have been our first sign to not purchase from this dealership. The Attorney General has also been contacted, as this is an inappropriate way to run a business. Unfortunately, we learned the hard way that this dealership is nothing but a sham. We are still hoping they will return our calls and reach out to fix this problem, but it’s been months with no solution.

Internet Sales is the way to go. My sales rep, Todd, was superb, knowledgeable, and delivered the car I wanted from an out of state source. Rene handled all the financing and purchase documents. I've never purchased a car so easily. My Audi Q7 is amazing!

My experience with Ms Nicely in finance was extremely poor. I am an active duty service member and was told by her that she did not have to honor the Soldiers and Sailors Relief Act, which allows me to utilize my Texas drivers license until I depart active duty, regardless of original expiration date. She was condescending, rude, and eventually refused to even respond on the phone. I've send a notice to the Audi corporate counsel and customer service offices and plan to pursue this so that other service members do not have to deal with this kind of disrespectful and rude behavior. I would not recommend working with this dealership, based on the treatment I received. I hope your experience is better.

Bought a preowned vehicle from them through the AutoNation network. We live a distance from the dealership so the vehicle was to be delivered to us. Sales associate Scott Wickert was great before the sale and very responsive. However once they had my check and paperwork done that completely changed. Was told on 5/8 the vehicle would arrive to me in 4-6 days. 5/17 still no vehicle and no contact from the dealership without my calling them to find out where the vehicle was. Several requests, email and calls to the dealership went completely unanswered. Vehicle finally arrived on 5/24. Still silence from the dealership and zero attempt to make up for being without a vehicle for 17 days instead of the promised 4-6. Typical overpromise and under deliver. Clearly just a transaction to the dealership, no customer service.

The dealership has excellent customer service, fair prices and is low key, unlike some of its competitors. We have purchased three vehicles from Audi Peoria and I have had only positive experiences.

Scott Wikert is an incredible sales person. He facilitated my vehicle trade & found me a Q5 with the absolute exact spec I was hunting for. I highly recommend Audi Peoria.

Quick, friendly and efficient!!

Service center. After we had our tires checked at Discount tire for low pressure where they filled them but we could not figure out how to get the low tire message off. Took in our A3 to Audi where we purchased the car in December 2018. Audi service center told us to not take our car to Discount Tire since they never actually "check the tires" to see why they are losing air but we experienced the same level of service at Audi. Service center added air, 3 days later low pressure icon and message again. They actually checked the tire per our request the second time and found it had a big screw in it. Kept the car for 3 days to order an new tire which is fine but on the third day, never called by 4 pm like they said they would. We finally called around 4:30 pm and they told us the tire ordered was not in and the guy handling our car was out sick. Finally got the car back the fourth day. More communication would have helped. Also, actually checking the reason behind the low air pressure would have saved us time as well. Our buying experience there was great, not so sure about the service center on our CPO car.

1) I bought a CPO Audi Q8 in March 2019. Good price. I drove 700 miles each way to do the deal. It’s a great vehicle. 2) Friendly and constant communication before I got there to finalize the deal. However, The manager Jeffrey Kohn couldn’t get simple numbers correct on several deal sheets. 3) When I arrived the vehicle was out front, clean and nothing missing. Nice. 4) Before I set foot in the dealership I provided them with scans of my ID, insurance & current registration. I also told them I would not need a loan or credit check nor would I authorize one. 5) The day i picked it up I brought my identity documents, trade-in, a check from my credit union and $ to pay for the vehicle in full. They knew all of this in advance. 6) The salesman Scott Wilkert handed me what looked like a redacted credit application and told me to fill a few spots in “due to identity check, 9/11, terrorism, etc.” From my dealings in finance I knew that was a lie & told him that. I told him & wrote on the paper I would not authorize a hard credit pull inquiry for an auto loan. He said he understood. 7) The rest of the deal went fine. Scott Wilkert did a good job showing me the Q8’s features. I met with Helen Nicely for paperwork and I left with my vehicle. 8) 2 hours later all the tires had a warning light (TPMS) that I fixed manually since each tire was 3-7lbs low on air. 9) The next 2 days I texted the salesman Scott Wilkert several times to get basic things setup that should have been completed at the dealership but nothing happened. A couple days later I contacted Audi directly to setup (Key User, My Audi, SiriusXM trial). 10) The next day I got an alert of a hard inquiry on my Experian credit report for the purposes of an auto loan. I contacted Experian and they said the dealership needs to fix it. I reached out to the dealership and got the run around from the dealership (Helen Nicely, Jeffrey Kohn) Once I replied with the actual laws (below) they stopped communicating. I have a report into AutoNation corporate. 11) Attention Vehicle Shoppers: The Patriot Act-Terrorism Hard Inquiry Credit Check line dealerships use is a scam. The USA PATRIOT Act of 2001 law does not require that a dealership perform a credit check on a customer that brings their own financing from their credit union, bank, etc. This has nothing to do with the PATRIOT Act of 2001 and should never be invoked by a dealership because it’s false. Dealerships DO have to check all buyers against the U.S. Department of Treasury Office of Foreign Assets Control's list (OFAC) of designated nationals and blocked people. This is also NOT a hard inquiry credit check and doesn’t require an SSN. OFAC also pre-dates The PATRIOT Act. It’s a way to size you up, shop your information and sell you more stuff for them to make more $. This dealership & AutoNation needs to stop this blatant misuse out of an unrelated law. A simple google search is all you need. 12) Note to the dealer & AutoNation: If you are really concerned about terrorism & fraud then run a soft credit inquiry on a person or use the OFAC database as intended. Also, if a person leaves you a large check, an expensive trade in and $, their identity documents, etc then you’re safe. Get real & stop misusing a law to lie to people to fit your sales tactics. Thank you.

Mike and his crew in the service dept. always do an outstanding job. Wouldn't go to any other shop.

Mike in service did an outstanding job ! He above and beyond to get everything handled. I will only use Peoria Audi Thank you

Excellent service top to bottom! From negotiations to driving off the lot with my new A4.