Service department is terrible! Sept 2018, I took my vehicle in for an airbag recall. Harry B. incorrectly spelled my name in the system even after I provided my driver's license. Unprofessional and careless on his part; I still have the paperwork on hand. Jan 18, 2019, Harry was my service rep again my vehicle was not ready until Feb 4th after $2,500 in "repairs". Nov 16, 2019, Michael F. assisted with my oil change and vehicle inspection was performed. Apr 23, 2019, Michael provided scope of issues, and called back with additional fees totalling close to another $1,000 on top of the original quoted over $1,000. I declined the additional service and my spouse called back to explain the issues and Mike stated that Audi would, "take care of the additional repairs". The vehicle was picked up, and days later, the car ran differently and the engine light came on (that was supposed to be "taken care of"). June 19, 2020, I met David S. who was unable to locate my vehicle in the system with the search of my VIN, name, and phone number. David informed me that my vehicle was listed under another person's name and insisted that they were the previous owner of the vehicle (I don't know how he came to that conclusion, I've owned my car since 2014). I disputed that information and waited as he continued to locate my vehicle in their system. I even pointed out Mike who was sitting next to David and informed David that Mike helped me in the past and could possibly assist because at that point, I was frustrated with the "loss" of my information. David did not ask for assistance, but instead told me that since I wanted a loaner and there weren't any available, I could NOT get my vehicle serviced and told me to make an appointment for another day. I corrected David and told him that I did NOT request a loaner, but wanted my vehicle serviced. David insisted that I return the next day, so we made an appointment. I informed David that I had paperwork from every visit at home and we agreed that I would email the information for review. Instead, I called David when I got home and provided dates and dollar amount spent ($1,500 - $2,500) within the last several months, but for some reason, I wasn't in the system. I informed David that I didn't not feel comfortable bringing my car there again. I then received a text from Brianna in the Sales Dept who requested my car be evaluated by the "Acquisition Team"...basically asking to buy my vehicle. That text heightened my frustration and anger with Audi of Peoria because minutes prior, I told David that I was not going to bring my car back. Furthermore, I had never received that type of text from the previous times that my vehicle was there. I replied to the text to remove me from their database (if they can find me) as I would never bring my vehicle there again due to issues with the Service Dept. David called me moments later and asked what the issue was and I reiterated the history of interaction with that dept. I felt insulted by David when he told me that I didn't drive a, "Ford and my repairs would be expensive due to the type of vehicle I own". I am fully aware of costs associated with luxury vehicles, I do not wish for the costs to be inflated because I am a woman who might appear not to be knowledgeable. I felt degraded as a woman, discriminated against as though I could not afford a vehicle of that caliber (did I buy my car "new or used"), and since I was turned away (EPC and TPMS lights present on the dash) felt as though my business was not desired. I have not cared for any interaction with any representative in the Service Dept., but I took my vehicle where I knew would receive genuine Audi parts. I tried to overlook how I felt I was being treated. Audi Peoria has given me "bad vibes" from day one and I will never return as obviously my business is not desired. I don't understand why I was told on TWO occasions that my information could not be located after all of the money I have spent!
Dione Gardner
Jun 20, 2020
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