To all the customers that may find this, please do yourself a favor. Drive the extra distance to Audi North Scottsdale. I appreciate Peoria service for making right on their word, but it did not come without pulling teeth. I took my A5 in to get new wheels put on, the car at the time had 800 miles on it. Note, this job at any reputable tire store would take an hour maybe 2 if they run into a problem. Well hour 3 rolls around and I give them a call, I get the tech said he ran into a problem, and they scratched the wheel, and we are having someone come fix it. At the time I did not know what "fixing it entailed". Hour 7 I get a call that says the car is ready, but they could not wash it because it had wet paint on the wheel. A powder coated wheel, what in the world did they do that required them to paint it, why would they paint it. These are the thoughts going through my head. My question was why they would not have called and said Hey, we ran into an issue and the tech scratched the wheel. This is the solution we have; how would you like to proceed. Instead, my wife showed up to pick up the car and they told her that it was the right front when it was the left front. She arrived home and the car had a distinct smell of spray paint coming from the right rear, after inspection you can see that they had just spray painted the wheel which flowed over to the tire, at this time, this is April 1st. Today is May 26th which is when the wheel got replaced finally. Hopefully you're still following along, after I told the service writer that it was messed up, he wanted me to bring it back in to get it repaired which I thought was already done, he said that he was going to have them re-powder coat the wheel. Which on its own was going to be a mess because who knows if they would've got the correct color. I explained that it was not what I wanted, and it would be easier to just replace the wheel. Throughout this whole process I was the one constantly reaching out for updates when I'd be told I'd get back to you. So, after getting the Service Director involved, they agreed to replace the wheel and tire. I was told to send an email to the Service director with the cost of the wheel and they would cut a check to replace it. I sat and waited for a response, nothing. I reached back out to the Service writer and asked what the status was, and he told me that they needed something else. I felt at this moment had I not reached out, it would've been swept under the rug. Finally, after getting him what they needed they were able to cut the check, then it’s like they forgot they were going to replace the tire. I asked them when I could come in to get the wheel and tire replaced and the service writer asked me if I was mistaken, I replied with you agreed to change the tire on the phone, as well as when you chose to spray paint the tire. They told me they could just scrape off the paint which seems like not a very Audi thing to do. After asking for the General Managers email, they agreed to replace the tire. Finally, after a week of waiting for the tire to show up we arrive at the dealership and the server writer says oh shoot I forgot to put it in. this is 720 in the morning. We are there to get one tire replaced, we left at 9, with a soaking wet car. Overall, you would think that Audi would have super high standards and wouldn't put their customers through this. But I guess I was wrong. I decided to come to Audi Peoria because of the timing but based off my review for Audi North Scottsdale and Audi Peoria, one has 5 and the other has 1 you can tell which I will be going to from now on. So, thanks again Mike for ruining your company’s reputation with my family.
Jacob Braswell
May 26, 2021
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